PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about National Floors Direct and Bath Fitter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bath Fitter

Bath Fitter

Has verified representatives
4.1
National Floors Direct
Bath Fitter

National Floors Direct and Bath Fitter Overview

Total reviews
100
410
Company responses
0
302
Issues resolved
2
9

Bath Fitter was first mentioned on PissedConsumer on Jan 30, 2008 and since then this brand received 410 reviews. It is 310 reviews more than National Floors Direct received since Oct 29, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with National Floors Direct customer support team and Bath Fitter customer service.

National Floors Direct and Bath Fitter Consumer Ratings

Rank
37 out of 257 in Flooring and Tiling category
33 out of 1502 in Household Services category
Customer service
38 in category
48 in category
Product or Service Quality
25 in category
30 in category
Value for money
24 in category
40 in category

National Floors Direct and Bath Fitter Rating Details

Customer service
1 (59 reviews)
2.7 (105 reviews)
Reviewer's quote

On 09/01/2018, the installer left my home, without notifying me he was leaving, after I called customer service over 30 times. I was hung up 20 and then cursed out by the customer service manager. The customer service manager states the installers will not rip out the existing carpet in the hallway...

Margaret N

...I am really upset because I thought they were very reputable, but obviously not when it comes to customer service..

Joan V
Product or Service Quality
1.2 (53 reviews)
3.3 (77 reviews)
Reviewer's quote

Bad service...

PissedConsumer1721635

...First- off their product is garbage. Secondly if you know your tech is going to be scared of going into certain neighborhoods dont send that (pos)- now back to their product. The saleman convinced me that if anything happened they would repair or replace it...

Johnnie B
Value for money
1.2 (51 reviews)
2.3 (52 reviews)
Reviewer's quote

...Fake product horrible company and employees save your money and go far away from them. It’s a cash business which means no way of getting back your funds..

PissedConsumer1694006

...charge I am being charged a non-refundable $1440 deposit fee and have not received any work or materials from them! Is it standard business practice to take money from a customer's credit account without their approval and then refuse to give it all back to the customer if they change their mind before custom parts are ordered for the job? Next week a public notice will appear in the Asheville...

PissedConsumer1153033

National Floors Direct and Bath Fitter Pros and Cons

Pros
  • Convenience of the in home quote and selection
  • Two installers were the only silver lining
  • When 1st put down
  • Installer professional
  • One day service
  • Installer was professional
Cons
  • Customer service
  • No help in resolving issue
  • Misrepresentation of salesman
  • Customer service
  • Warranty
  • Instalation and customer service problems

National Floors Direct and Bath Fitter Most Positive Reviews

Top rated reviews
No votes
5

I am very pleased with the quickness and the profeesional instalation of our tub. But I cannot keep the tub clean. I...

National Floors Direct and Bath Fitter Most Critical Reviews

Lowest rated reviews
1

We had carpet installed yesterday by national dloors direct. The in home estimate man was very nice and promised us the...

1

Had a shower pan and wall surround installed 3 years ago by Bath Fitters. There is now a leal and I called for service...

National Floors Direct and Bath Fitter Latest Reviews

Recent published reviews
1.4

The worst of the worst people in the world to deal with,
what they say and what actually is is 2 completely different thi...

Read all 100 reviews
5

It was accomplished with professional care for my time and bathroom—They arrived promptly—- were organized and finished...

Read all 304 reviews

National Floors Direct and Bath Fitter Products and Services

Most reviewed product and services
  • National Floors Direct Flooring Installation (30 reviews)
  • National Floors Direct Carpet Installation (20 reviews)
  • National Floors Direct Customer Care (8 reviews)
  • Bath Fitter Installation (60 reviews)
  • Bath Fitter Bathtub Installation (47 reviews)
  • Bath Fitter Shower Installation (41 reviews)