PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Restoration Hardware and Bassett Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Restoration Hardware
Bassett Furniture

Restoration Hardware and Bassett Furniture Overview

Total reviews 247 102
Company responses 0 0
Issues resolved 3 2

Restoration Hardware and Bassett Furniture Consumer Ratings

Rank
307 out of 1526 in Furniture and Decor category
305 out of 1526 in Furniture and Decor category
Customer service
190 in category
227 in category
Delivery Service
292 in category
128 in category
Value for money
293 in category
181 in category
Website
102 in category
159 in category

Restoration Hardware and Bassett Furniture Rating Details

Customer service
1.6 (40 reviews)
1.5 (22 reviews)
Reviewer's quote

Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

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He agreed that only 3 chairs were bad, went back to customer service and crickets. I call Betty in service and NOTHING, no response to voicemails, not response to emails. I call the manager of the local store (Tukwila) and I get a nice lady who told me customer service is closed on weekends but...

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Delivery Service
1.8 (36 reviews)
2.8 (13 reviews)
Reviewer's quote

...we contacted the store and they were no help! Delivery service is the worse! For a high end store, their reputation is being shattered by poor delivery service!!..

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When I call to try to get an delivery schedule I have spoken to Ron and the short pump store as well . And Ron he is so rude about getting my furniture to me it’s like a burden for him a piece of furniture being broken have to wait on a new one not in the area on that day I DONT CARE if that you...

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Value for money
1.7 (35 reviews)
2.1 (16 reviews)
Reviewer's quote

...When people pay outrageous amounts of money for products that don’t hold up, it is unconscionable to turn around and suggest that the customer is at fault for the quality problem. Restoration Hardware sells some very attractive eye candy, but its products are not backed up by quality or service..

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Bought a 8000 dollar leather couch 2 years ago. Cynthia, the salewomen was kind and efficient. The only problem is she did not inform us of the problem with the leather back cushions. We have since learned that these are sewn on to the back of the couch and Bassett DOES NOT finish the back of...

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Website
3 (33 reviews)
2.7 (11 reviews)
Reviewer's quote

... spoke with was incredibly rude about an item I had already purchased but have yet to receive, which customer service claims will be a different size than the website lists. She couldn't answer a simple question about the dimensions and was incredibly patronizing and snobbish in response. I asked to be transferred to someone else who answer...

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During the sale the in store rep told me a price for several pillows I ordered and it was that price on the order form for which I signed. I then see that a different, higher price ended up on the confirmation sent by Bassett. I called immediately and was berated by the store manager when I told...

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Restoration Hardware and Bassett Furniture Pros and Cons

Pros
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
  • Design of product
  • Delivery company
  • Timely
Cons
  • Terrible customer service
  • Wherehouse customer response
  • Quality
  • Dont follow up on issues
  • After sales experience they have my money
  • Poor warranty

Restoration Hardware and Bassett Furniture Most Positive Reviews

Top rated reviews
5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

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5

We began our search for a leather sectional sofa in September and after much angst & searching we decided on...

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5

Sent me wire transform document.

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5

I have always enjoyed Bassett furniture. I have an idea that will revolutionize the combination of furniture, space...

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Restoration Hardware and Bassett Furniture Most Critical Reviews

Lowest rated reviews
1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

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1

Purchased a duvet August 17. was told it should arrive within two weeks, since its not a custom order. A month later,...

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1

We placed an order for Ovieto chair based on seeing the chase in the store and being reassured by the sales rep that...

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1

This review is a warning to anyone who buys Bassett Furniture. I have had a dispute with them on a purchase since day...

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Restoration Hardware and Bassett Furniture Latest Reviews

Recent published reviews
No votes

chat is not helping just puts on hold to check something over and over

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2.4

I have tried to contact several people so I don’t if this is the right department please forward to right management sta...

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1

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED...

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2.2

Chair that were delivered are comfortable and look beautiful. The as delivered chairs had physical defects on some of...

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Restoration Hardware and Bassett Furniture Products and Services

Most reviewed product and services
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)
  • Bassett Furniture Sofa (21 reviews)
  • Bassett Furniture Customer Care (3 reviews)
  • Bassett Furniture Table (2 reviews)