PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Restoration Hardware and Bassett Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Restoration Hardware
Bassett Furniture

Restoration Hardware and Bassett Furniture Overview

Total reviews
246
95
Company responses
0
0
Issues resolved
3
2

Restoration Hardware was first mentioned on PissedConsumer on Apr 5, 2008 and since then this brand received 246 reviews. It is 151 reviews more than Bassett Furniture received since Dec 11, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bassett Furniture customer support team than with Restoration Hardware customer service.

Restoration Hardware and Bassett Furniture Consumer Ratings

Rank
240 out of 2128 in Furniture and Decor category
236 out of 2128 in Furniture and Decor category
Product or Service Quality
214 in category
168 in category
Customer service
189 in category
176 in category
Delivery Service
266 in category
65 in category

According to consumer ratings and reviews, Bassett Furniture ranks 4 points higher in the Furniture and Decor category than Restoration Hardware. People gave Restoration Hardware 1.6 stars for Product or Service Quality criterion in Furniture and Decor category and it is 320 points higher than the worst rated brand in this category. At the same time, Bassett Furniture was rated 1.9 stars for Product or Service Quality criterion in this category and it is 366 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Bassett Furniture has a higher rating than Restoration Hardware. Regarding Delivery Service criterion, consumers gave Restoration Hardware 1.8 stars and it is 50% greater than other in category. Bassett Furniture however was rated 3.6 stars and it is 88% greater than other in category.

Restoration Hardware and Bassett Furniture Rating Details

Product or Service Quality
1.6 (44 reviews)
1.9 (8 reviews)
Reviewer's quote

...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

Diane L

Three weeks later after going back and forth with Betty in service we got a guy to come out. This guy comes out and says he can't fix the chairs because of the type they are (you'd think they'd have checked before sending a guy), and to fix the table he adjusted the levelers on the bottom of the...

SeattleNoBassett
Customer service
1.5 (39 reviews)
1.6 (18 reviews)
Reviewer's quote

...When people pay outrageous amounts of money for products that don’t hold up, it is unconscionable to turn around and suggest that the customer is at fault for the quality problem. Restoration Hardware sells some very attractive eye candy, but its products are not backed up by quality or service..

Terri E

Trying getting Bassett to answer the phone or their emails. It's not going to happen.

Mary K
Delivery Service
1.8 (36 reviews)
3.6 (9 reviews)
Reviewer's quote

Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

PissedConsumer1121325

...Because we had to pay in full before delivery the furniture and the sectional is not usable. Our $6000 purchase got us nothing. ..

Klaryssa

Restoration Hardware and Bassett Furniture Pros and Cons

Pros
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
  • Design of product
  • Timely
  • Sales representative were great
Cons
  • Terrible customer service
  • Quality
  • Wherehouse customer response
  • Dont follow up on issues
  • Poor after sale experience
  • How this was handled

Restoration Hardware and Bassett Furniture Most Positive Reviews

Top rated reviews
5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

5

We began our search for a leather sectional sofa in September and after much angst & searching we decided on...

Restoration Hardware and Bassett Furniture Most Critical Reviews

Lowest rated reviews
1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

1

Purchased a duvet August 17. was told it should arrive within two weeks, since its not a custom order. A month later,...

Restoration Hardware and Bassett Furniture Latest Reviews

Recent published reviews

The system hung up on me!

Read all 246 reviews

How do you remove the drawers from a Basset chest of drawers?

Read all 95 reviews

Restoration Hardware and Bassett Furniture Products and Services

Most reviewed product and services
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)
  • Bassett Furniture Sofa (18 reviews)
  • Bassett Furniture Bedford Leather Sofa (2 reviews)
  • Bassett Furniture Customer Care (2 reviews)