PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crate And Barrel and Bassett Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crate And Barrel
Bassett Furniture

Crate And Barrel and Bassett Furniture Overview

Total reviews
69
95
Company responses
0
0
Issues resolved
4
2

Bassett Furniture was first mentioned on PissedConsumer on Dec 11, 2007 and since then this brand received 95 reviews. It is 26 reviews more than Crate And Barrel received since Jun 10, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Crate And Barrel customer support team than with Bassett Furniture customer service.

Crate And Barrel and Bassett Furniture Consumer Ratings

Rank
249 out of 2124 in Furniture and Decor category
236 out of 2124 in Furniture and Decor category
Customer service
242 in category
178 in category
Value for money
237 in category
157 in category
Staff
211 in category
151 in category

According to consumer ratings and reviews, Bassett Furniture ranks 13 points higher in the Furniture and Decor category than Crate And Barrel. People gave Crate And Barrel 1.3 stars for Customer service criterion in Furniture and Decor category and it is 353 points higher than the worst rated brand in this category. At the same time, Bassett Furniture was rated 1.6 stars for Customer service criterion in this category and it is 417 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Bassett Furniture has a higher rating than Crate And Barrel. Regarding Staff criterion, consumers gave Crate And Barrel 1.9 stars and it is 65% greater than other in category. Bassett Furniture however was rated 2.1 stars and it is 75% greater than other in category.

Crate And Barrel and Bassett Furniture Rating Details

Customer service
1.3 (35 reviews)
1.6 (18 reviews)
Reviewer's quote

...Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks...

michele c

Trying getting Bassett to answer the phone or their emails. It's not going to happen.

Mary K
Value for money
1.8 (28 reviews)
2.1 (13 reviews)
Reviewer's quote

We ordered a couch the first week in Sept. and were told it would take 11 weeks to complete. We were happy it would come before Thanksgiving. Last week (end of Oct.) we received an e-mail stating it would not be here until at least the middle of Dec. I now will have no couch with family coming over...

Beth Y

We purchase a living room set well for the amount of money we spent on this you would we be happy we’re are very disappointed our sofa bed didn’t come with the nail heads and our recliner doesn’t work at all had to wait 2 weeks and still have to wait because they have to the part ugh at this point...

Teresa R
Staff
1.9 (28 reviews)
2.1 (14 reviews)
Reviewer's quote

Crate and Barrel chooses to cut corners and don't hire enough staff to handle customer calls efficiently and don't care whether their customers are inconvenienced. I must be insane to keep placing orders with Crate and Barrel and expect something different. Hmm I'm not insane, so I think I'll just...

Arriel

We committed to purchase the item for just under $5,000, after being enticed by the sales staff and manager with a financing offer of three years no interest. We filled out the financial information but Bassett had computer problems conecting to Wells Fargo and weren’t able to complete the...

Ray d

Crate And Barrel and Bassett Furniture Pros and Cons

Pros
  • Sofa in store
  • Sofa before it frayed
  • Sleek and modern style
  • Design of product
  • Timely
  • Sales representative were great
Cons
  • Horrible customer service
  • Long delays
  • Regret decision
  • Dont follow up on issues
  • Poor after sale experience
  • How this was handled

Crate And Barrel and Bassett Furniture Most Positive Reviews

Top rated reviews
4.3

I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...

5

We began our search for a leather sectional sofa in September and after much angst & searching we decided on...

Crate And Barrel and Bassett Furniture Most Critical Reviews

Lowest rated reviews
1

Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections et...

1

Purchased a duvet August 17. was told it should arrive within two weeks, since its not a custom order. A month later,...

Crate And Barrel and Bassett Furniture Latest Reviews

Recent published reviews
2.5

I purchased 6 of these chairs at $300-400 each. It’s been awhile so I’m not certain. They were in the formal dining...

Read all 69 reviews

How do you remove the drawers from a Basset chest of drawers?

Read all 95 reviews

Crate And Barrel and Bassett Furniture Products and Services

Most reviewed product and services
  • Crate And Barrel Customer Care (9 reviews)
  • Crate And Barrel Folio Dining Chair (8 reviews)
  • Crate And Barrel Chair (7 reviews)
  • Bassett Furniture Sofa (18 reviews)
  • Bassett Furniture Table (2 reviews)
  • Bassett Furniture Bedford Leather Sofa (2 reviews)