PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crate And Barrel and Bassett Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crate And Barrel
Bassett Furniture

Crate And Barrel and Bassett Furniture Overview

Total reviews
72
99
Company responses
0
0
Issues resolved
4
2

Bassett Furniture was first mentioned on PissedConsumer on Dec 11, 2007 and since then this brand received 99 reviews. It is 27 reviews more than Crate And Barrel received since Jun 10, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Crate And Barrel customer support team than with Bassett Furniture customer service.

Crate And Barrel and Bassett Furniture Consumer Ratings

Rank
251 out of 1895 in Furniture and Decor category
272 out of 1895 in Furniture and Decor category
Customer service
222 in category
192 in category
Value for money
216 in category
176 in category
Product or Service Quality
179 in category
186 in category

According to consumer ratings and reviews, Crate And Barrel ranks 21 points higher in the Furniture and Decor category than Bassett Furniture. People gave Crate And Barrel 1.4 stars for Customer service criterion in Furniture and Decor category and it is 385 points higher than the worst rated brand in this category. At the same time, Bassett Furniture was rated 1.5 stars for Customer service criterion in this category and it is 415 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Bassett Furniture has a higher rating than Crate And Barrel. Regarding Product or Service Quality criterion, consumers gave Crate And Barrel 1.8 stars and it is 71% greater than other in category. Bassett Furniture however was rated 1.8 stars and it is 69% greater than other in category.

Crate And Barrel and Bassett Furniture Rating Details

Customer service
1.4 (38 reviews)
1.5 (19 reviews)
Reviewer's quote

...Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks...

michele c

He agreed that only 3 chairs were bad, went back to customer service and crickets. I call Betty in service and NOTHING, no response to voicemails, not response to emails. I call the manager of the local store (Tukwila) and I get a nice lady who told me customer service is closed on weekends but...

SeattleNoBassett
Value for money
1.9 (31 reviews)
2 (14 reviews)
Reviewer's quote

Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale price and if I want the rest of the table I have to pay the full price. one of the worst shopping...

Mike G

Bought a 8000 dollar leather couch 2 years ago. Cynthia, the salewomen was kind and efficient. The only problem is she did not inform us of the problem with the leather back cushions. We have since learned that these are sewn on to the back of the couch and Bassett DOES NOT finish the back of...

Sue P
Product or Service Quality
1.8 (30 reviews)
1.8 (9 reviews)
Reviewer's quote

The staff at Crate and Barrel are very nice and helpful but the process and product needs improvements. Last March, 2019, we had a designer come to our home to assist in selecting among other items the sofa with matching ottoman, leather chair and rug. In beginning June, after the furniture had...

PissedConsumer1772878

...After a little over a year old (we were snowbirds at the time) the finish started coming off the product. The dye just disappeared on the seats, the back and the arms. We were only using the furniture 5-6 months out of the year...

Russell B

Crate And Barrel and Bassett Furniture Pros and Cons

Pros
  • Sofa in store
  • Sofa before it frayed
  • Sleek and modern style
  • Design of product
  • Timely
  • Sales representative were great
Cons
  • Horrible customer service
  • Regret decision
  • Long delays
  • Dont follow up on issues
  • Poor warranty
  • Poor after sale experience

Crate And Barrel and Bassett Furniture Most Positive Reviews

Top rated reviews
4.3

I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...

5

We began our search for a leather sectional sofa in September and after much angst & searching we decided on...

Crate And Barrel and Bassett Furniture Most Critical Reviews

Lowest rated reviews
1

Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections et...

1

Purchased a duvet August 17. was told it should arrive within two weeks, since its not a custom order. A month later,...

Crate And Barrel and Bassett Furniture Latest Reviews

Recent published reviews
2.7

The staff at Crate and Barrel are very nice and helpful but the process and product needs improvements.
Last March, 2019,...

Read all 72 reviews

The seat decking is totally falling apart!! And according to the guy that came to look at it, the decking is not...

Read all 99 reviews

Crate And Barrel and Bassett Furniture Products and Services

Most reviewed product and services
  • Crate And Barrel Customer Care (9 reviews)
  • Crate And Barrel Folio Dining Chair (8 reviews)
  • Crate And Barrel Chair (7 reviews)
  • Bassett Furniture Sofa (20 reviews)
  • Bassett Furniture Customer Care (2 reviews)
  • Bassett Furniture Table (2 reviews)