PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Crate And Barrel and Bassett Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Crate And Barrel
Bassett Furniture

Crate And Barrel and Bassett Furniture Overview

Total reviews 80 102
Company responses 0 0
Issues resolved 4 2

Crate And Barrel and Bassett Furniture Consumer Ratings

Rank
278 out of 1531 in Furniture and Decor category
304 out of 1531 in Furniture and Decor category
Customer service
241 in category
227 in category
Product or Service Quality
208 in category
239 in category
Value for money
225 in category
178 in category
Website
217 in category
159 in category

Crate And Barrel and Bassett Furniture Rating Details

Customer service
1.4 (40 reviews)
1.5 (22 reviews)
Reviewer's quote

...Every time I tried to reach customer service, I was kept on hold for greater than 1. 5 hours. Leaving a message for them to call or text you doesn't work either...

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He agreed that only 3 chairs were bad, went back to customer service and crickets. I call Betty in service and NOTHING, no response to voicemails, not response to emails. I call the manager of the local store (Tukwila) and I get a nice lady who told me customer service is closed on weekends but...

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Product or Service Quality
1.8 (32 reviews)
1.6 (11 reviews)
Reviewer's quote

The staff at Crate and Barrel are very nice and helpful but the process and product needs improvements. Last March, 2019, we had a designer come to our home to assist in selecting among other items the sofa with matching ottoman, leather chair and rug. In beginning June, after the furniture had...

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...After a little over a year old (we were snowbirds at the time) the finish started coming off the product. The dye just disappeared on the seats, the back and the arms. We were only using the furniture 5-6 months out of the year...

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Value for money
1.9 (32 reviews)
2.1 (16 reviews)
Reviewer's quote

Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale price and if I want the rest of the table I have to pay the full price. one of the worst shopping...

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Bought a 8000 dollar leather couch 2 years ago. Cynthia, the salewomen was kind and efficient. The only problem is she did not inform us of the problem with the leather back cushions. We have since learned that these are sewn on to the back of the couch and Bassett DOES NOT finish the back of...

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Website
2.4 (31 reviews)
2.7 (11 reviews)
Reviewer's quote

The website now only has the ability to text them - no ability to reach a CS agent unless you google for an 800 number or use the Get Human website. The actively discourage human contact and force you into dealing with chat bots who cannot resolve issues. Sending emails is hopeless and does not...

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I have tried to contact several people so I don’t if this is the right department please forward to right management staff if notMy wife and I have shopped with Bassett for years we have bought 3 bedroom sets and a living room set from you in the past . Now we have made another purchase that came...

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Crate And Barrel and Bassett Furniture Pros and Cons

Pros
  • Sofa in store
  • Sofa before it frayed
  • Sleek and modern style
  • Design of product
  • Delivery company
  • Timely
Cons
  • Horrible customer service
  • Regret decision
  • Long delays
  • Dont follow up on issues
  • After sales experience they have my money
  • Poor warranty

Crate And Barrel and Bassett Furniture Most Positive Reviews

Top rated reviews
4.3

I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two...

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5

We began our search for a leather sectional sofa in September and after much angst & searching we decided on...

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3.7

Crate and Barrel Furniture store sections are essentially showrooms. You must order everything - lamps, rugs, sofas, cha...

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5

I have always enjoyed Bassett furniture. I have an idea that will revolutionize the combination of furniture, space...

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Crate And Barrel and Bassett Furniture Most Critical Reviews

Lowest rated reviews
1

Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections et...

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1

Purchased a duvet August 17. was told it should arrive within two weeks, since its not a custom order. A month later,...

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1

Horrible service waited after paid in full over $1000 in May now late September still do not have delivery! No...

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1

This review is a warning to anyone who buys Bassett Furniture. I have had a dispute with them on a purchase since day...

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Crate And Barrel and Bassett Furniture Latest Reviews

Recent published reviews
1

Have had 4 orders over the past two months (over $2K in value combined). Not one of those orders processed correctly. Ev...

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2.4

I have tried to contact several people so I don’t if this is the right department please forward to right management sta...

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2.8

The website now only has the ability to text them - no ability to reach a CS agent unless you google for an 800 number o...

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2.2

Chair that were delivered are comfortable and look beautiful. The as delivered chairs had physical defects on some of...

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Crate And Barrel and Bassett Furniture Products and Services

Most reviewed product and services
  • Crate And Barrel Customer Care (10 reviews)
  • Crate And Barrel Shipping Service (9 reviews)
  • Crate And Barrel Folio Dining Chair (8 reviews)
  • Bassett Furniture Sofa (21 reviews)
  • Bassett Furniture Customer Care (3 reviews)
  • Bassett Furniture Table (2 reviews)