PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gander Mountain and Bass Pro Shops as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gander Mountain
Bass Pro Shops

Gander Mountain and Bass Pro Shops Overview

Total reviews
309
526
Company responses
0
185
Issues resolved
0
4

Bass Pro Shops was first mentioned on PissedConsumer on Sep 10, 2007 and since then this brand received 526 reviews. It is 217 reviews more than Gander Mountain received since Nov 24, 2009.

Gander Mountain and Bass Pro Shops Consumer Ratings

Rank
14 out of 173 in Hunting, Fishing and Camping category
6 out of 173 in Hunting, Fishing and Camping category
Customer service
14 in category
7 in category
Product or Service Quality
11 in category
7 in category
Diversity of Products or Services
14 in category
7 in category

According to consumer ratings and reviews, Bass Pro Shops ranks 8 points higher in the Hunting, Fishing and Camping category than Gander Mountain. People gave Gander Mountain 1.5 stars for Customer service criterion in Hunting, Fishing and Camping category and it is 15 points higher than the worst rated brand in this category. At the same time, Bass Pro Shops was rated 2 stars for Customer service criterion in this category and it is 22 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Bass Pro Shops has a higher rating than Gander Mountain. Regarding Diversity of Products or Services criterion, consumers gave Gander Mountain 2.7 stars and it is 52% greater than other in category. Bass Pro Shops however was rated 3.2 stars and it is 76% greater than other in category.

Gander Mountain and Bass Pro Shops Rating Details

Customer service
1.5 (123 reviews)
2 (218 reviews)
Reviewer's quote

Gander mountain customer service operations katie is extremely unprofessional and rude and the manger rey shouldn't be a manger very unprofessional i didn't appreciate being laughed at or treated badly..

PissedConsumer1045716

...So I called customer service and they tell me If you don’t have a receipt you can not return..

Kimberly B
Product or Service Quality
2.2 (95 reviews)
2.7 (166 reviews)
Reviewer's quote

I bought an RV back in July and I am still waiting for parts and service. I have talked to several people over past several months and each time I been told the parts have not been ordered due to staff turnover. You have actually have had the unit for two months and not all the parts are in...

Kotaro

...Got the service manger in a lie. I dropped my boat off May 10 2019 i got it back 64 days later. My paint job is totally screwed up...

Patrick M
Diversity of Products or Services
2.7 (95 reviews)
3.2 (170 reviews)
Reviewer's quote

...They stole from me where is my money? Products i returned? And they didnt give me a receipt for my transaction. My kids spent $326 on me for fathers day and gander mountain stole from me. If i do not get resolved by tomorrow i am taking legal actions againt them...

PissedConsumer872209

...They loan $50 only not good if most products are over $200. New company sizzle not good..

Raymond G

Gander Mountain and Bass Pro Shops Pros and Cons

Pros
  • I guess you could say the store is cleaned
  • Clean
  • Product
  • Variety of outdoor items
  • Good in store help
  • Product
Cons
  • Customer service
  • Service
  • Poor response to complaint
  • Customer service
  • Service
  • Sales associate

Gander Mountain and Bass Pro Shops Most Positive Reviews

Top rated reviews
5

Went to their store in o'fallon Il for a sale they were having. Took their flyer from the newspaper with me to assist...

5

Whenever I go to the Bass Pro Shops store (Sevierville, TN) I take a flashlight because the lighting is so poor. I am an...

Gander Mountain and Bass Pro Shops Most Critical Reviews

Lowest rated reviews
1

My wife & I went to new Gander Mountain in Algonquin,Illinois,(on Randall Rd) to check out handguns looking for a p...

1

Remington corelock sale Bass Pro had only information on the ammo was $2 off rebate on Remmington Core-lock. Even...

Gander Mountain and Bass Pro Shops Latest Reviews

Recent published reviews
1

Ordered pistol on Black Friday I've been lied to from everything down to being able to pick up purchase(which was paid...

Read all 309 reviews

I will never go to Bass my first visit was horrible and needed some help and no one picked the call

Read all 526 reviews

Gander Mountain and Bass Pro Shops Products and Services

Most reviewed product and services
  • Gander Mountain Customer Care (52 reviews)
  • Gander Mountain Manager (35 reviews)
  • Gander Mountain Cashier (10 reviews)
  • Bass Pro Shops Customer Care (94 reviews)
  • Bass Pro Shops Manager (31 reviews)
  • Bass Pro Shops Shipping Service (20 reviews)