PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gander Mountain and Bass Pro Shops as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gander Mountain
Bass Pro Shops

Gander Mountain and Bass Pro Shops Overview

Total reviews 311 569
Company responses 0 185
Issues resolved 1 4

Gander Mountain and Bass Pro Shops Consumer Ratings

Rank
22 out of 181 in Hunting, Fishing and Camping category
8 out of 181 in Hunting, Fishing and Camping category
Customer service
16 in category
No votes
Product or Service Quality
13 in category
No votes
Diversity of Products or Services
16 in category
No votes
Price Affordability
20 in category
No votes

Gander Mountain and Bass Pro Shops Rating Details

Customer service
1.5 (124 reviews)
No votes
Reviewer's quote

Gander mountain customer service operations katie is extremely unprofessional and rude and the manger rey shouldn't be a manger very unprofessional i didn't appreciate being laughed at or treated badly..

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I tried to contact customer service to ask about a cancelled order, and I was directed to "Pissed Consumer" and asked to verify my email address! I do not click links in emails I do not know..

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Product or Service Quality
2.2 (96 reviews)
No votes
Reviewer's quote

...I against my better judgment did it half my order was received other half after more than a month is in limbo the product I wasnt is in a store thats a hour away from me..

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...Would anyone be happy with that kind of service?..

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Diversity of Products or Services
2.7 (96 reviews)
No votes
Reviewer's quote

...They stole from me where is my money? Products i returned? And they didnt give me a receipt for my transaction. My kids spent $326 on me for fathers day and gander mountain stole from me. If i do not get resolved by tomorrow i am taking legal actions againt them...

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I ordered products from Cabelas. com for delivery to Charleston, WV store and was notified that it was returned. I did not receive any phone call (normal before BASS Pro ownership) or notice of arrival...

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Price Affordability
2.2 (89 reviews)
No votes
Reviewer's quote

...The items had a good price so to tell them to screw themselves and return them just costs me more money so I'm not sure what I'll do..

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...I paid full price. I contacted manufacture with serial number. this pistol is a modular design easy to exchange parts...

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Gander Mountain and Bass Pro Shops Pros and Cons

Pros
  • I guess you could say the store is cleaned
  • Clean
  • Product
  • Variety of outdoor items
  • Good in store help
  • Product
Cons
  • Customer service
  • Poor response to complaint
  • Service
  • Customer service
  • Service
  • Tthe poor customer service as has become the norman there

Gander Mountain and Bass Pro Shops Most Positive Reviews

Top rated reviews
5

Went to their store in o'fallon Il for a sale they were having. Took their flyer from the newspaper with me to assist...

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5

Whenever I go to the Bass Pro Shops store (Sevierville, TN) I take a flashlight because the lighting is so poor. I am an...

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5

My experience with Gander Mountain, both in-store and online in Montgomery, AL has been terrible. My first visit into...

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5

Bass Pro Shop executives lack integrity and honesty. Their sales flyers should tell you what you will pay for an item...

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Gander Mountain and Bass Pro Shops Most Critical Reviews

Lowest rated reviews
1

My wife & I went to new Gander Mountain in Algonquin,Illinois,(on Randall Rd) to check out handguns looking for a p...

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1

Remington corelock sale Bass Pro had only information on the ammo was $2 off rebate on Remmington Core-lock. Even...

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1

Went to store on Quebec St. Ft Worth, TX. On a Friday. Wanted to order a gun found at another store and have shipped...

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1

Tried to order a shoe online that they did not have in store. Did not place order but now I can't get rid of their @#$%...

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Gander Mountain and Bass Pro Shops Latest Reviews

Recent published reviews
1

After vowing to never spend money again with the company I received gift cards from a previous debacle of a situation....

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4

On October 11th, 2020 Robert Wright traveled from Corpus Christi Texas to your store in San Antonio Texas to look at...

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No votes

What kind of laws on gift cards what kind of company turns away people who gift cards to use at a later date It should n...

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No votes

Bass pro sells bows/archery equipment but when it comes to service they are not allowed to order parts or repair them yo...

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Gander Mountain and Bass Pro Shops Products and Services

Most reviewed product and services
  • Gander Mountain Manager (35 reviews)
  • Gander Mountain Cashier (10 reviews)
  • Gander Mountain Sales Representative (5 reviews)
  • Bass Pro Shops Manager (32 reviews)
  • Bass Pro Shops Shipping Service (21 reviews)
  • Bass Pro Shops Gift Card (17 reviews)