PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bass Pro Shops and Gander Mountain as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bass Pro Shops
Gander Mountain

Bass Pro Shops and Gander Mountain Overview

Total reviews 576 311
Company responses 185 0
Issues resolved 4 1

Bass Pro Shops and Gander Mountain Consumer Ratings

Rank
9 out of 182 in Hunting, Fishing and Camping category
22 out of 182 in Hunting, Fishing and Camping category
Customer service
13 in category
20 in category
Website
11 in category
18 in category
Diversity of Products or Services
9 in category
17 in category
Discounts and Special Offers
10 in category
15 in category

Bass Pro Shops and Gander Mountain Rating Details

Customer service
2 (244 reviews)
1.5 (124 reviews)
Reviewer's quote

I tried to contact customer service to ask about a cancelled order, and I was directed to "Pissed Consumer" and asked to verify my email address! I do not click links in emails I do not know..

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Gander mountain customer service operations katie is extremely unprofessional and rude and the manger rey shouldn't be a manger very unprofessional i didn't appreciate being laughed at or treated badly..

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Website
2.9 (199 reviews)
2.4 (88 reviews)
Reviewer's quote

...The cabela's website has been trashed by bass pro. Worst IT department in the industry..

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...Then I emailed you per your website – No response v. Then my last resort of tweeting on your public account. That is SAD..

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Diversity of Products or Services
3.1 (193 reviews)
2.7 (96 reviews)
Reviewer's quote

I ordered products from Cabelas. com for delivery to Charleston, WV store and was notified that it was returned. I did not receive any phone call (normal before BASS Pro ownership) or notice of arrival...

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...They stole from me where is my money? Products i returned? And they didnt give me a receipt for my transaction. My kids spent $326 on me for fathers day and gander mountain stole from me. If i do not get resolved by tomorrow i am taking legal actions againt them...

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Discounts and Special Offers
2.5 (191 reviews)
2 (84 reviews)
Reviewer's quote

Qhat the use if being in the CLUB if yiu cant gwt the discounts ??? Bought 300. 00 in gift cards and a pack of crissbow arrows . total of 365...

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After vowing to never spend money again with the company I received gift cards from a previous debacle of a situation. I against my better judgment did it half my order was received other half after more than a month is in limbo the product I wasnt is in a store thats a hour away from me

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Bass Pro Shops and Gander Mountain Pros and Cons

Pros
  • Variety of outdoor items
  • Good in store help
  • Product
  • I guess you could say the store is cleaned
  • Clean
  • Product
Cons
  • Customer service
  • Service
  • Tthe poor customer service as has become the norman there
  • Customer service
  • Poor response to complaint
  • Service

Bass Pro Shops and Gander Mountain Most Positive Reviews

Top rated reviews
5

Whenever I go to the Bass Pro Shops store (Sevierville, TN) I take a flashlight because the lighting is so poor. I am an...

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5

Went to their store in o'fallon Il for a sale they were having. Took their flyer from the newspaper with me to assist...

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5

Bass Pro Shop executives lack integrity and honesty. Their sales flyers should tell you what you will pay for an item...

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5

My experience with Gander Mountain, both in-store and online in Montgomery, AL has been terrible. My first visit into...

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Bass Pro Shops and Gander Mountain Most Critical Reviews

Lowest rated reviews
1

Remington corelock sale Bass Pro had only information on the ammo was $2 off rebate on Remmington Core-lock. Even...

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1

My wife & I went to new Gander Mountain in Algonquin,Illinois,(on Randall Rd) to check out handguns looking for a p...

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1

Tried to order a shoe online that they did not have in store. Did not place order but now I can't get rid of their @#$%...

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1

Went to store on Quebec St. Ft Worth, TX. On a Friday. Wanted to order a gun found at another store and have shipped...

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Bass Pro Shops and Gander Mountain Latest Reviews

Recent published reviews
No votes

Need a copy of separation notice for housing!

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1

After vowing to never spend money again with the company I received gift cards from a previous debacle of a situation....

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1

I have gone there twice in the last 2 months and they're still out of stock on just about anything related to...

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No votes

What kind of laws on gift cards what kind of company turns away people who gift cards to use at a later date It should n...

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Bass Pro Shops and Gander Mountain Products and Services

Most reviewed product and services
  • Bass Pro Shops Manager (32 reviews)
  • Bass Pro Shops Shipping Service (21 reviews)
  • Bass Pro Shops Gift Card (17 reviews)
  • Gander Mountain Manager (35 reviews)
  • Gander Mountain Cashier (10 reviews)
  • Gander Mountain Sales Representative (5 reviews)