PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bass Pro Shops and Gander Mountain as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bass Pro Shops
Gander Mountain

Bass Pro Shops and Gander Mountain Overview

Total reviews
526
309
Company responses
185
0
Issues resolved
4
0

Bass Pro Shops was first mentioned on PissedConsumer on Sep 10, 2007 and since then this brand received 526 reviews. It is 217 reviews more than Gander Mountain received since Nov 24, 2009.

Bass Pro Shops and Gander Mountain Consumer Ratings

Rank
6 out of 173 in Hunting, Fishing and Camping category
14 out of 173 in Hunting, Fishing and Camping category
Customer service
7 in category
14 in category
Website
8 in category
11 in category
Discounts and Special Offers
7 in category
10 in category

According to consumer ratings and reviews, Bass Pro Shops ranks 8 points higher in the Hunting, Fishing and Camping category than Gander Mountain. People gave Bass Pro Shops 2 stars for Customer service criterion in Hunting, Fishing and Camping category and it is 22 points higher than the worst rated brand in this category. At the same time, Gander Mountain was rated 1.5 stars for Customer service criterion in this category and it is 15 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Bass Pro Shops has a higher rating than Gander Mountain. Regarding Discounts and Special Offers criterion, consumers gave Bass Pro Shops 2.5 stars and it is 76% greater than other in category. Gander Mountain however was rated 2 stars and it is 66% greater than other in category.

Bass Pro Shops and Gander Mountain Rating Details

Customer service
2 (218 reviews)
1.5 (123 reviews)
Reviewer's quote

...So I called customer service and they tell me If you don’t have a receipt you can not return..

Kimberly B

Gander mountain customer service operations katie is extremely unprofessional and rude and the manger rey shouldn't be a manger very unprofessional i didn't appreciate being laughed at or treated badly..

PissedConsumer1045716
Website
3 (176 reviews)
2.4 (88 reviews)
Reviewer's quote

...used it once and it broke, I returned it and instead of replacing it they brushed me off to a website that made it impossible to contact anyone. It felt like once they have your money your on your own. Its been three years and I don't miss their I dont give a dam treatment at all..

Anthony A

...Then I emailed you per your website – No response v. Then my last resort of tweeting on your public account. That is SAD..

Shunta
Discounts and Special Offers
2.5 (173 reviews)
2 (83 reviews)
Reviewer's quote

Qhat the use if being in the CLUB if yiu cant gwt the discounts ??? Bought 300. 00 in gift cards and a pack of crissbow arrows . total of 365...

Janet P

Rothschild gander outdoors has a coupon 30 percent off. Brought it into the store and manager wouldnt honor it. Said it ended 2 days before the expired date on the coupon. Ill never step in that store again. No wonder there going out of business!

Celinda

Bass Pro Shops and Gander Mountain Pros and Cons

Pros
  • Variety of outdoor items
  • Good in store help
  • Product
  • I guess you could say the store is cleaned
  • Clean
  • Product
Cons
  • Customer service
  • Service
  • Sales associate
  • Customer service
  • Service
  • Poor response to complaint

Bass Pro Shops and Gander Mountain Most Positive Reviews

Top rated reviews
5

Whenever I go to the Bass Pro Shops store (Sevierville, TN) I take a flashlight because the lighting is so poor. I am an...

5

Went to their store in o'fallon Il for a sale they were having. Took their flyer from the newspaper with me to assist...

Bass Pro Shops and Gander Mountain Most Critical Reviews

Lowest rated reviews
1

Remington corelock sale Bass Pro had only information on the ammo was $2 off rebate on Remmington Core-lock. Even...

1

My wife & I went to new Gander Mountain in Algonquin,Illinois,(on Randall Rd) to check out handguns looking for a p...

Bass Pro Shops and Gander Mountain Latest Reviews

Recent published reviews

I will never go to Bass my first visit was horrible and needed some help and no one picked the call

Read all 526 reviews
1

Ordered pistol on Black Friday I've been lied to from everything down to being able to pick up purchase(which was paid...

Read all 309 reviews

Bass Pro Shops and Gander Mountain Products and Services

Most reviewed product and services
  • Bass Pro Shops Customer Care (94 reviews)
  • Bass Pro Shops Manager (31 reviews)
  • Bass Pro Shops Shipping Service (20 reviews)
  • Gander Mountain Customer Care (52 reviews)
  • Gander Mountain Manager (35 reviews)
  • Gander Mountain Cashier (10 reviews)