PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cabelas and Bass Pro Shops as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cabelas
Bass Pro Shops

Cabelas and Bass Pro Shops Overview

Total reviews 593 632
Company responses 0 185
Issues resolved 2 4

Cabelas and Bass Pro Shops Consumer Ratings

Rank
69 out of 364 in Hunting, Fishing and Camping category
57 out of 364 in Hunting, Fishing and Camping category
Customer service
81 in category
57 in category
Website
52 in category
44 in category
Product or Service Quality
55 in category
44 in category
Exchange, Refund and Cancellation Policy
52 in category
45 in category

Cabelas and Bass Pro Shops Rating Details

Customer service
1.5
(264 reviews)
1.9
(272 reviews)
Reviewer's quote

...time order status visibility, setting expectations they have no clue will or possibly may be realized and providing procedural fictions instead of facts to customer queries CABELA'S EARNS A "STEER CLEAR IF YOU EXPECT EXCELLANT CUSTOMER SERVICE" They just don't have the systems or business acumen to provide...

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...Customer service said wait 10 days but it might take 30 days to come from the Utah warehouse. Never came. Was told can't issue a refund until it comes to store and they cannot find it...

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Website
2.3
(212 reviews)
2.8
(224 reviews)
Reviewer's quote

...They ruined Christmas for me with the poor quality website that isn't accurate. To add to that my card/bank is holding double the amount and they cannot give me a reason why. Is it even legal for them to keep sending it thru? I'm not going to be a customer of Cabelas from here on out...

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...I got it as a gift 6 months ago on 1/8/ 2022 And that's what happened to it the panel lift and I cannot use it anymore I use your website and it was a disaster you cannot get through Try to call and a computerized voice come out give me information to go to the website..

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Product or Service Quality
2.1
(202 reviews)
2.4
(215 reviews)
Reviewer's quote

...All I got from Cabela's was lip service, and I would have to contact the manufacturer. Sorry buckwheat your name is on the box, that is still brand new. It has been this way for a couple of years and I don't buy anything from Cabela's anymore...

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...It is their corporate policy and they dont care if they lie about the laws or how much you are inconvenienced you are stuck with a piece of *** product..

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Exchange, Refund and Cancellation Policy
2.1
(190 reviews)
2.4
(207 reviews)
Reviewer's quote

...put gas in it now I have to take 100 miles away for a qualified tech to look at it which puts more expense to a 500 dollar machine all I wanted to do was exchange it for another one now I have to wait for 2 weeks before the tech can look at it so the only one getting hurt here is...

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...nothing could be farther from the truth! Your employees make false claims saying that something is illegal when in fact, it is only against company policy. I regret ever buying anything or any item from your store, and I will never darken the storefront ever...

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Cabelas and Bass Pro Shops Pros and Cons

Pros
  • Atmosphere
  • Most associates have good attitudes
  • Store
  • Variety of outdoor items
  • Good in store help
  • Product
Cons
  • Customer service
  • Will not shop again
  • No customer service or customer acknowledgement whatsoever
  • Customer service
  • Service
  • Tthe poor customer service as has become the norman there

Cabelas and Bass Pro Shops Most Positive Reviews

Top rated reviews
5

I thought sure you would have Northface Tennis shoes. That sucks!! Then we had lunch with only five tables occupied and...

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5

I have never been disappointed in the "customer service" whether it be sales or checkout employees in the Tallahassee...

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5

I made a purchase on a Thursday, with the delivery date of Monday. I had the item delivered to my office as it was a gif...

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5

02-24-2016
On Saturday, February 20, 2016 my wife and Son visited the Bandon store for the very first time. We were all...

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Cabelas and Bass Pro Shops Most Critical Reviews

Lowest rated reviews
1

(This is my report to the competition bureau of Canada - Dec. 10, 2014)

In a most recent flyers, Cabela's advertised a Co...

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1

I stayed their, me and my fiance we went out an came back to find the manager joe having sex with an housekeeper with...

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1

Three months ago I went to purchase 22LR ammo at the East Hartford CT. Cabela's. At the counter I asked the manager...

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1

bass pro shops website run the worlds worst website. I have tried over the last two months to use it and it simply does...

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Cabelas and Bass Pro Shops Latest Reviews

Recent published reviews
1.9

I purchased one of your rain suits from Bass pro shops in Tracy CA now that it is raining hear alot the Zipper on the...

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1

Ordered 479.00 8lb powder. *** pro Website said shipped . No tracking. 7 days later no info. Customer service said wait...

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No votes

Rewards points showed zero on my order. Should be over 500.
Young lady took my order and helped me fix the problem.

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1

Im a United States citizen never had a felony I buy guns all the time from other dealers. I even have a concealed carry...

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