PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harpertom and Barnes And Noble as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harpertom
Barnes And Noble

Harpertom and Barnes And Noble Overview

Total reviews 110 389
Company responses 0 0
Issues resolved 2 0

Harpertom and Barnes And Noble Consumer Ratings

Rank
225 out of 489 in Periodicals & Publishing category
153 out of 489 in Periodicals & Publishing category
Advertised vs Delivered
139 in category
111 in category
Customer service
153 in category
123 in category
Website
171 in category
133 in category
Product or Service Quality
196 in category
105 in category

Harpertom and Barnes And Noble Rating Details

Advertised vs Delivered
1 (60 reviews)
1.5 (69 reviews)
Reviewer's quote

...I want those books delivered. I need a paper back...

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...Then it was latter that same day it was due to arrive and we got notice it couldn't be delivered due to insufficent delivery instructions. This was the shipping lable they sent for me to use. So, i was told yet again of an another additional...

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Customer service
1 (57 reviews)
1.3 (128 reviews)
Reviewer's quote

...Customer service really doesn’t even exist. DO NOT ORDER FROM THIS SITE!!!..

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...Have been repeatedly calling customer service waiting 20-40 minutes each time. No customer service email address. Chat feature is virtual agent and is completely useless...

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Website
1.1 (54 reviews)
1.8 (112 reviews)
Reviewer's quote

The entire website is designed to lead the consumer to believe a product will be shipped to a physical address. No refund is available to the consumer who has been mislead. Buyer Beware!!..

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...20, and according to there website, if I opted for the expedited shipping at 10. 95, I would receive it in 1 or 2 business days, no later than 12-24. immediately after ordering, the confirmation said it would be there on 12-26...

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Product or Service Quality
1 (52 reviews)
1.8 (80 reviews)
Reviewer's quote

There is nothing on their main web page or any of the product pages that indicate they are selling e-books. You have to look way down in their "about us" webpage to find the one line that says they only sell digital content. This is a garbage company and I wish that Google wouldn't have populated...

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...Their customer service really needs to improve to keep people from ordering from Amazon, and this isn't the way to do it!..

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Harpertom and Barnes And Noble Pros and Cons

Pros
  • Big fraud
  • Some staff members are very helpful
  • Your selection of books
  • Selection
Cons
  • Deception
  • No description saying ebook whould not refund my order
  • Made me believe this was a physical book and not an ebook
  • Customer service
  • Service
  • Run around

Harpertom and Barnes And Noble Most Positive Reviews

Top rated reviews
No votes
5

Terrible, never order anything online from Barnes and noble. They charge multiple times for sending your books.

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No votes
5

I accidentally forgot to change back to my default shipping address when i ordered online, i immediately realized and...

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Harpertom and Barnes And Noble Most Critical Reviews

Lowest rated reviews
1

The same thing happened to me as the three previous posts. Why would they ask you for a shipping address if there's...

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1

First time in Covington 2nd and Charles location. I was in line to have my comics appraised. Within earshot the...

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1

Thought I was getting a hard copy, not an eBook. No resolution as they've not emailed me back.

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1

I ordered a book from their website. order placed 8.31 and not even shipped until 9.8 B&N only uses UPS that only...

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Harpertom and Barnes And Noble Latest Reviews

Recent published reviews
No votes

I ordered Harry Potter Books that never came

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No votes

I purchased the tv from Walmart,
$500+, I have a restaurant chain and I own over 500 TVs, the Vizio model stopped working...

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No votes

I ordered and paid for several books and never received them. That was a few months ago.

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No votes

For this 2020 Fall Semester at Sam Houston State University, there a problem with many Veterans' getting their Textbook...

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Harpertom and Barnes And Noble Products and Services

Most reviewed product and services
  • Harpertom Shipping Service (38 reviews)
  • Harpertom Website (16 reviews)
  • Harpertom Customer Care (3 reviews)
  • Barnes And Noble Customer Care (43 reviews)
  • Barnes And Noble Textbook Rental (24 reviews)
  • Barnes And Noble Account (18 reviews)