PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cengage Learning and Barnes And Noble as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cengage Learning
Barnes And Noble

Cengage Learning and Barnes And Noble Overview

Total reviews
369
348
Company responses
0
0
Issues resolved
7
0

Cengage Learning was first mentioned on PissedConsumer on Feb 14, 2011 and since then this brand received 369 reviews. It is 21 reviews more than Barnes And Noble received since May 29, 2008.

Cengage Learning and Barnes And Noble Consumer Ratings

Rank
205 out of 1280 in Education category
535 out of 4213 in E-commerce category
Product or Service Quality
150 in category
301 in category
Customer service
152 in category
320 in category
Website
194 in category
529 in category

Cengage Learning and Barnes And Noble Rating Details

Product or Service Quality
1.3 (189 reviews)
1.9 (69 reviews)
Reviewer's quote

...emails inquiring about the fix!!!! Every time I try and access the digital copy of the book or student solutions manual I get an error message, it makes the product unusable, they opened a “case” on the issue over a month ago and I still have no resolution. Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no...

Matthew F

...and her service was excellent very attentive and very professional. I was very impressed and I thought it was important for me to let you know thank you very much..

george b
Customer service
1.4 (184 reviews)
1.3 (117 reviews)
Reviewer's quote

...I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again..

Taylor V

...So I called customer service, barely can hear the person. She transferred me to online support. Also very hard to hear...

DeniMarie
Website
1.4 (183 reviews)
1.7 (103 reviews)
Reviewer's quote

...maybe I just need to make an account first? I go onto the website (from google) and make an account. Try the quick link again. Error...

Cicely P

...20, and according to there website, if I opted for the expedited shipping at 10. 95, I would receive it in 1 or 2 business days, no later than 12-24. immediately after ordering, the confirmation said it would be there on 12-26...

Harvey C

Cengage Learning and Barnes And Noble Pros and Cons

Pros
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
  • Some staff members are very helpful
  • Your selection of books
  • Selection
Cons
  • Customer service
  • Textbook price
  • Website does not work when its crucial
  • Service
  • Customer service
  • Run around

Cengage Learning and Barnes And Noble Most Positive Reviews

Top rated reviews
5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

5

I accidentally forgot to change back to my default shipping address when i ordered online, i immediately realized and...

Cengage Learning and Barnes And Noble Most Critical Reviews

Lowest rated reviews
1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

1

First time in Covington 2nd and Charles location. I was in line to have my comics appraised. Within earshot the...

Cengage Learning and Barnes And Noble Latest Reviews

Recent published reviews
1.1

The Cengage book along with the materials online are not user friendly. They offer multiple chances but for myself...

Read all 369 reviews
1

I purchased a holiday gift, in late September, from the store located in Eatontown N.J. and went to return it after the...

Read all 348 reviews

Cengage Learning and Barnes And Noble Products and Services

Most reviewed product and services
  • Cengage Learning Website (65 reviews)
  • Cengage Learning Program (41 reviews)
  • Cengage Learning Customer Care (31 reviews)
  • Barnes And Noble Customer Care (40 reviews)
  • Barnes And Noble Textbook Rental (24 reviews)
  • Barnes And Noble Account (18 reviews)