PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cengage Learning and Barnes And Noble as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cengage Learning
Barnes And Noble

Cengage Learning and Barnes And Noble Overview

Total reviews 390 391
Company responses 0 0
Issues resolved 7 0

Cengage Learning and Barnes And Noble Consumer Ratings

Rank
211 out of 877 in Education category
160 out of 497 in Periodicals & Publishing category
Product or Service Quality
No votes
104 in category
Customer service
No votes
124 in category
Website
No votes
136 in category
Price Affordability
No votes
108 in category

Cengage Learning and Barnes And Noble Rating Details

Product or Service Quality
No votes
1.8 (80 reviews)
Reviewer's quote

...emails inquiring about the fix!!!! Every time I try and access the digital copy of the book or student solutions manual I get an error message, it makes the product unusable, they opened a “case” on the issue over a month ago and I still have no resolution. Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no...

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...Their customer service really needs to improve to keep people from ordering from Amazon, and this isn't the way to do it!..

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Customer service
No votes
1.3 (129 reviews)
Reviewer's quote

...I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again..

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...Have been repeatedly calling customer service waiting 20-40 minutes each time. No customer service email address. Chat feature is virtual agent and is completely useless...

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Website
No votes
1.8 (112 reviews)
Reviewer's quote

they announce everywhere that they're giving free student access during Covid-19, but make their website an absolute maze. also they revoked the use of free books at finals time. *** them..

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...20, and according to there website, if I opted for the expedited shipping at 10. 95, I would receive it in 1 or 2 business days, no later than 12-24. immediately after ordering, the confirmation said it would be there on 12-26...

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Price Affordability
No votes
2.2 (91 reviews)
Reviewer's quote

99 or some other price like that for my Spanish class in College. This website runs EXTREMELY slowly, it will take 10-15 seconds to load any kind of assignment, and another 10-15 every time you click on a textbook or click to change a page. This takes 5 minute assignments and turns them into...

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...00 for a book i now find used price in most other stores is $20. However, i get a $100 scholorship for books because i can't afford books and i have to purchase through who the school approves. So, at this point i never did anything wrong and i've been charged 290...

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Cengage Learning and Barnes And Noble Pros and Cons

Pros
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
  • Your selection of books
  • Some staff members are very helpful
  • Selection
Cons
  • Customer service
  • Textbook price
  • Website does not work when its crucial
  • Customer service
  • Service
  • Run around

Cengage Learning and Barnes And Noble Most Positive Reviews

Top rated reviews
5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

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5

Terrible, never order anything online from Barnes and noble. They charge multiple times for sending your books.

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5

When i have bought the book and scratched my code then it has been destroyed

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5

I accidentally forgot to change back to my default shipping address when i ordered online, i immediately realized and...

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Cengage Learning and Barnes And Noble Most Critical Reviews

Lowest rated reviews
1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

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1

First time in Covington 2nd and Charles location. I was in line to have my comics appraised. Within earshot the...

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1

I ordered the Understanding Management book from their website which included the code for their online ebook program an...

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1

I ordered a book from their website. order placed 8.31 and not even shipped until 9.8 B&N only uses UPS that only...

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Cengage Learning and Barnes And Noble Latest Reviews

Recent published reviews
No votes

I purchased cengage unlimited but I do not need it and would like to receive a refund. I purchased the wrong thing

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1

Visited Barnes and Noble store 10/22/2020 San Tan Mall GILBERT AZ. While trying to put out a few books u see religion se...

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No votes

They charged me twice..but since you sent a email to them they refunded me back so thank you.

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No votes

They were unable to assist me. Said the servers were down.

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Cengage Learning and Barnes And Noble Products and Services

Most reviewed product and services
  • Cengage Learning Program (45 reviews)
  • Cengage Learning Textbook (31 reviews)
  • Cengage Learning Mindtap Educational Software (30 reviews)
  • Barnes And Noble Textbook Rental (24 reviews)
  • Barnes And Noble Shipping Service (9 reviews)
  • Barnes And Noble Cashier (3 reviews)