PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cengage Learning and Barnes And Noble as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cengage Learning
Barnes And Noble

Cengage Learning and Barnes And Noble Overview

Total reviews
384
385
Company responses
0
0
Issues resolved
7
0

Cengage Learning and Barnes And Noble Consumer Ratings

Rank
209 out of 869 in Education category
145 out of 486 in Periodicals & Publishing category
Product or Service Quality
154 in category
106 in category
Customer service
145 in category
126 in category
Website
199 in category
136 in category
Price Affordability
169 in category
103 in category

Cengage Learning and Barnes And Noble Rating Details

Product or Service Quality
1.3 (198 reviews)
1.8 (78 reviews)
Reviewer's quote

...emails inquiring about the fix!!!! Every time I try and access the digital copy of the book or student solutions manual I get an error message, it makes the product unusable, they opened a “case” on the issue over a month ago and I still have no resolution. Their customer service and technical service departments have failed to communicate the status and keep telling me my issue has been “escalated” with no...

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...Their customer service really needs to improve to keep people from ordering from Amazon, and this isn't the way to do it!..

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Customer service
1.4 (194 reviews)
1.3 (127 reviews)
Reviewer's quote

...I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again..

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...Have been repeatedly calling customer service waiting 20-40 minutes each time. No customer service email address. Chat feature is virtual agent and is completely useless...

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Website
1.4 (193 reviews)
1.8 (111 reviews)
Reviewer's quote

they announce everywhere that they're giving free student access during Covid-19, but make their website an absolute maze. also they revoked the use of free books at finals time. *** them..

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...20, and according to there website, if I opted for the expedited shipping at 10. 95, I would receive it in 1 or 2 business days, no later than 12-24. immediately after ordering, the confirmation said it would be there on 12-26...

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Price Affordability
1.5 (173 reviews)
2.2 (88 reviews)
Reviewer's quote

99 or some other price like that for my Spanish class in College. This website runs EXTREMELY slowly, it will take 10-15 seconds to load any kind of assignment, and another 10-15 every time you click on a textbook or click to change a page. This takes 5 minute assignments and turns them into...

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...00 for a book i now find used price in most other stores is $20. However, i get a $100 scholorship for books because i can't afford books and i have to purchase through who the school approves. So, at this point i never did anything wrong and i've been charged 290...

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Cengage Learning and Barnes And Noble Pros and Cons

Pros
  • Volume of unsupported students
  • Staff
  • Ninetyeight percent reliable
  • Some staff members are very helpful
  • Your selection of books
  • Selection
Cons
  • Customer service
  • Textbook price
  • Website does not work when its crucial
  • Customer service
  • Service
  • Run around

Cengage Learning and Barnes And Noble Most Positive Reviews

Top rated reviews
5

Never worked a 16 hour day at cengage. Never felt uncomfortable or unappreciated. Did however work as a customs broker...

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5

Terrible, never order anything online from Barnes and noble. They charge multiple times for sending your books.

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5

When i have bought the book and scratched my code then it has been destroyed

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5

I accidentally forgot to change back to my default shipping address when i ordered online, i immediately realized and...

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Cengage Learning and Barnes And Noble Most Critical Reviews

Lowest rated reviews
1

I'm trying to enroll in an online Chemistry course which is a required supplement to my class, but when I initially...

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1

First time in Covington 2nd and Charles location. I was in line to have my comics appraised. Within earshot the...

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1

I ordered the Understanding Management book from their website which included the code for their online ebook program an...

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1

I ordered a book from their website. order placed 8.31 and not even shipped until 9.8 B&N only uses UPS that only...

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Cengage Learning and Barnes And Noble Latest Reviews

Recent published reviews
No votes

I have bought a new singer age advance book. While I am scratching the access code strip. I have lost some latters in...

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No votes

i was denied entry because I am unable to wear the facemask due to health reasons.
Your company has violated the federal...

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1

Cengage attempts to protect the IP of their client base by *** over students. Realistically, there is no reason why,...

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No votes

Im hiring an attorney to sue the *** out of you for harassing me in your store infront of customers by your manager

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Cengage Learning and Barnes And Noble Products and Services

Most reviewed product and services
  • Cengage Learning Website (66 reviews)
  • Cengage Learning Program (45 reviews)
  • Cengage Learning Customer Care (31 reviews)
  • Barnes And Noble Customer Care (42 reviews)
  • Barnes And Noble Textbook Rental (24 reviews)
  • Barnes And Noble Account (18 reviews)