PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Books A Million and Barnes And Noble as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Books A Million
Barnes And Noble

Books A Million and Barnes And Noble Overview

Total reviews 226 390
Company responses 0 0
Issues resolved 1 0

Books A Million and Barnes And Noble Consumer Ratings

Rank
119 out of 497 in Periodicals & Publishing category
157 out of 497 in Periodicals & Publishing category
Customer service
111 in category
No votes
Product or Service Quality
105 in category
No votes
Diversity of Products or Services
78 in category
No votes
Website
67 in category
No votes

Books A Million and Barnes And Noble Rating Details

Customer service
1.4 (88 reviews)
No votes
Reviewer's quote

...I chatted with customer service on 4 occasions and they all refuse to remedy the situation. They claim that at first its 8 business days before its considered lost. Then now they say 14 days...

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...Have been repeatedly calling customer service waiting 20-40 minutes each time. No customer service email address. Chat feature is virtual agent and is completely useless...

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Product or Service Quality
1.7 (72 reviews)
No votes
Reviewer's quote

...They told me that I had to call the customer service line. The customer service Representative made fun of my speech disability and called me stupid!..

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...Their customer service really needs to improve to keep people from ordering from Amazon, and this isn't the way to do it!..

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Diversity of Products or Services
2.7 (67 reviews)
No votes
Reviewer's quote

...00 worth of her products..

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From the description of your company, I understood that it was for public consumption and you produced products for all people. When did you move from this position and decide to go political ? You understand that by choosing to go this direction you are risking the loss of half of your customers....

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Website
2.6 (67 reviews)
No votes
Reviewer's quote

...Even to the extent that they are to highlight the website & phone number on the subscription pamphlet as well as circle the information on the bottom of the receipt. Sometimes it is the cashier not properly explaining while other times it is simply a customer not listening..

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...20, and according to there website, if I opted for the expedited shipping at 10. 95, I would receive it in 1 or 2 business days, no later than 12-24. immediately after ordering, the confirmation said it would be there on 12-26...

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Books A Million and Barnes And Noble Pros and Cons

Pros
  • Place to buy some books
  • Nice website
  • Great customer service
  • Your selection of books
  • Some staff members are very helpful
  • Selection
Cons
  • Service
  • Sketchy business practices
  • Unauthorized renewal
  • Customer service
  • Service
  • Run around

Books A Million and Barnes And Noble Most Positive Reviews

Top rated reviews
5

So many of these reviews have happened because people can't/won't read their receipts. Your return date is on the receip...

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5

Terrible, never order anything online from Barnes and noble. They charge multiple times for sending your books.

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5

I was surprised to read the bad reciews here, I had a great experience with their online service. I'd never heard of...

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5

I accidentally forgot to change back to my default shipping address when i ordered online, i immediately realized and...

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Books A Million and Barnes And Noble Most Critical Reviews

Lowest rated reviews
1

The cashier was rude.I asked for an Italian Cream Soda then she asked what flavor? I asked what are the flavors? She...

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1

First time in Covington 2nd and Charles location. I was in line to have my comics appraised. Within earshot the...

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1

Went to the loop in Orlando to buy 3 christmas gift in a rush totaling around $50. I showed my retailmenot coupon and l...

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1

I ordered a book from their website. order placed 8.31 and not even shipped until 9.8 B&N only uses UPS that only...

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Books A Million and Barnes And Noble Latest Reviews

Recent published reviews
1

I bought a couple of books back in July (it's now October) and I have been charged MULTIPLE TIMES for several magazi...

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No votes

They were unable to assist me. Said the servers were down.

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No votes

I am trying to cancel an order that I have not received in a timely manner. The site says I can't cancel because it is...

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No votes

The new manger since the reopening refers to regular customers as 'squatters'.... I bought coffee there 3-4 times a...

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Books A Million and Barnes And Noble Products and Services

Most reviewed product and services
  • Books A Million Subscription (31 reviews)
  • Books A Million Cashier (18 reviews)
  • Books A Million Manager (14 reviews)
  • Barnes And Noble Textbook Rental (24 reviews)
  • Barnes And Noble Shipping Service (9 reviews)
  • Barnes And Noble Cashier (3 reviews)