PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Books A Million and Barnes And Noble as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Books A Million
Barnes And Noble

Books A Million and Barnes And Noble Overview

Total reviews
220
362
Company responses
0
0
Issues resolved
1
0

Books A Million and Barnes And Noble Consumer Ratings

Rank
106 out of 474 in Periodicals & Publishing category
588 out of 3047 in E-commerce category
Customer service
111 in category
360 in category
Product or Service Quality
105 in category
328 in category
Diversity of Products or Services
71 in category
346 in category
Website
57 in category
556 in category

Books A Million and Barnes And Noble Rating Details

Customer service
1.5 (84 reviews)
1.3 (121 reviews)
Reviewer's quote

...I chatted with customer service on 4 occasions and they all refuse to remedy the situation. They claim that at first its 8 business days before its considered lost. Then now they say 14 days...

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Spoke with customer service this morning, I was supposed to know to call for a return label, no mention to do this on paperwork! The solution was a $10 gift card!! to be sent to my granddaughter. I am very disappointed with...

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Product or Service Quality
1.8 (69 reviews)
1.8 (74 reviews)
Reviewer's quote

...They told me that I had to call the customer service line. The customer service Representative made fun of my speech disability and called me stupid!..

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...I talked to customer service within ten minutes of this accidental purchase to cancel the order or just exchange for the nook book that I wanted. They would not cancel my order. They refused to do anything other than apologize...

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Diversity of Products or Services
2.7 (65 reviews)
2.4 (69 reviews)
Reviewer's quote

...00 worth of her products..

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Ordered 3 products and paid for 2 day shipping. DID NOT receive items within 2 days and it actually took 3 weeks. B & N REFUSED to compensate me for the extra costs of shipping and took no responsibility as to why the order was not received...

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Website
2.6 (65 reviews)
1.8 (106 reviews)
Reviewer's quote

...Even to the extent that they are to highlight the website & phone number on the subscription pamphlet as well as circle the information on the bottom of the receipt. Sometimes it is the cashier not properly explaining while other times it is simply a customer not listening..

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...20, and according to there website, if I opted for the expedited shipping at 10. 95, I would receive it in 1 or 2 business days, no later than 12-24. immediately after ordering, the confirmation said it would be there on 12-26...

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Books A Million and Barnes And Noble Pros and Cons

Pros
  • Great customer service
  • Working there with my staff and manager
  • Renewal explained on reciept
  • Some staff members are very helpful
  • Your selection of books
  • Selection
Cons
  • Service
  • Sketchy business practices
  • Unauthorized renewal
  • Customer service
  • Service
  • Run around

Books A Million and Barnes And Noble Most Positive Reviews

Top rated reviews
5

So many of these reviews have happened because people can't/won't read their receipts. Your return date is on the receip...

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5

I accidentally forgot to change back to my default shipping address when i ordered online, i immediately realized and...

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5

I was surprised to read the bad reciews here, I had a great experience with their online service. I'd never heard of...

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5

my name is Dr. George Wallace- Barnhill, I was in the Barnes & Noble store on Legacy Avenue in Palm Beach Gardens on...

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Books A Million and Barnes And Noble Most Critical Reviews

Lowest rated reviews
1

The cashier was rude.I asked for an Italian Cream Soda then she asked what flavor? I asked what are the flavors? She...

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1

First time in Covington 2nd and Charles location. I was in line to have my comics appraised. Within earshot the...

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1

Went to the loop in Orlando to buy 3 christmas gift in a rush totaling around $50. I showed my retailmenot coupon and l...

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1

I ordered a book from their website. order placed 8.31 and not even shipped until 9.8 B&N only uses UPS that only...

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Books A Million and Barnes And Noble Latest Reviews

Recent published reviews
1

I went in back in January and purchased a Funko POP figure with a book and the cashier offered me 2 month free magazine...

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2.3

My granddaughter long time BN member, I had her order book stand for me $24.99. Item unsatisfactory, bar would not suppo...

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4.1

Membership cancelled and refund submitted.

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No votes

Offensive books in the children's section teaching our children disrespect for the president

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Books A Million and Barnes And Noble Products and Services

Most reviewed product and services
  • Books A Million Subscription (31 reviews)
  • Books A Million Customer Care (28 reviews)
  • Books A Million Cashier (18 reviews)
  • Barnes And Noble Customer Care (40 reviews)
  • Barnes And Noble Textbook Rental (24 reviews)
  • Barnes And Noble Account (18 reviews)