PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Barnes And Noble and Books A Million as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Barnes And Noble
Books A Million

Barnes And Noble and Books A Million Overview

Total reviews
362
220
Company responses
0
0
Issues resolved
0
1

Barnes And Noble and Books A Million Consumer Ratings

Rank
588 out of 3047 in E-commerce category
106 out of 474 in Periodicals & Publishing category
Customer service
360 in category
110 in category
Website
556 in category
56 in category
Price Affordability
455 in category
89 in category
Product or Service Quality
328 in category
104 in category

Barnes And Noble and Books A Million Rating Details

Customer service
1.3 (121 reviews)
1.5 (84 reviews)
Reviewer's quote

Spoke with customer service this morning, I was supposed to know to call for a return label, no mention to do this on paperwork! The solution was a $10 gift card!! to be sent to my granddaughter. I am very disappointed with...

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...I chatted with customer service on 4 occasions and they all refuse to remedy the situation. They claim that at first its 8 business days before its considered lost. Then now they say 14 days...

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Website
1.8 (106 reviews)
2.6 (65 reviews)
Reviewer's quote

...20, and according to there website, if I opted for the expedited shipping at 10. 95, I would receive it in 1 or 2 business days, no later than 12-24. immediately after ordering, the confirmation said it would be there on 12-26...

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...Even to the extent that they are to highlight the website & phone number on the subscription pamphlet as well as circle the information on the bottom of the receipt. Sometimes it is the cashier not properly explaining while other times it is simply a customer not listening..

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Price Affordability
2.2 (82 reviews)
2.3 (59 reviews)
Reviewer's quote

...00 for a book i now find used price in most other stores is $20. However, i get a $100 scholorship for books because i can't afford books and i have to purchase through who the school approves. So, at this point i never did anything wrong and i've been charged 290...

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Went in store to buy a deck that had a price listed as 26. 21 online. It did not say it was online only price...

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Product or Service Quality
1.8 (74 reviews)
1.8 (69 reviews)
Reviewer's quote

...I talked to customer service within ten minutes of this accidental purchase to cancel the order or just exchange for the nook book that I wanted. They would not cancel my order. They refused to do anything other than apologize...

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...They told me that I had to call the customer service line. The customer service Representative made fun of my speech disability and called me stupid!..

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Barnes And Noble and Books A Million Pros and Cons

Pros
  • Some staff members are very helpful
  • Your selection of books
  • Selection
  • Great customer service
  • Working there with my staff and manager
  • Renewal explained on reciept
Cons
  • Customer service
  • Service
  • Run around
  • Service
  • Sketchy business practices
  • Unauthorized renewal

Barnes And Noble and Books A Million Most Positive Reviews

Top rated reviews
5

I accidentally forgot to change back to my default shipping address when i ordered online, i immediately realized and...

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5

So many of these reviews have happened because people can't/won't read their receipts. Your return date is on the receip...

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5

my name is Dr. George Wallace- Barnhill, I was in the Barnes & Noble store on Legacy Avenue in Palm Beach Gardens on...

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5

I was surprised to read the bad reciews here, I had a great experience with their online service. I'd never heard of...

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Barnes And Noble and Books A Million Most Critical Reviews

Lowest rated reviews
1

First time in Covington 2nd and Charles location. I was in line to have my comics appraised. Within earshot the...

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1

The cashier was rude.I asked for an Italian Cream Soda then she asked what flavor? I asked what are the flavors? She...

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1

I ordered a book from their website. order placed 8.31 and not even shipped until 9.8 B&N only uses UPS that only...

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1

Went to the loop in Orlando to buy 3 christmas gift in a rush totaling around $50. I showed my retailmenot coupon and l...

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Barnes And Noble and Books A Million Latest Reviews

Recent published reviews
2.3

My granddaughter long time BN member, I had her order book stand for me $24.99. Item unsatisfactory, bar would not suppo...

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1

I went in back in January and purchased a Funko POP figure with a book and the cashier offered me 2 month free magazine...

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No votes

Offensive books in the children's section teaching our children disrespect for the president

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4.1

Membership cancelled and refund submitted.

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Barnes And Noble and Books A Million Products and Services

Most reviewed product and services
  • Barnes And Noble Customer Care (40 reviews)
  • Barnes And Noble Textbook Rental (24 reviews)
  • Barnes And Noble Account (18 reviews)
  • Books A Million Subscription (31 reviews)
  • Books A Million Customer Care (28 reviews)
  • Books A Million Cashier (18 reviews)