PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bankers Life And Casualty Company and Mutual Of Omaha as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bankers Life And Casualty Company
Mutual Of Omaha

Bankers Life And Casualty Company and Mutual Of Omaha Overview

Total reviews
461
121
Company responses
0
42
Issues resolved
1
1

Bankers Life And Casualty Company was first mentioned on PissedConsumer on May 31, 2008 and since then this brand received 461 reviews. It is 340 reviews more than Mutual Of Omaha received since Feb 19, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Mutual Of Omaha customer support team than with Bankers Life And Casualty Company customer service.

Bankers Life And Casualty Company and Mutual Of Omaha Consumer Ratings

Rank
75 out of 1481 in Insurance category
53 out of 1481 in Insurance category
Customer service
78 in category
75 in category
Reliability
44 in category
50 in category
Website
109 in category
111 in category

According to consumer ratings and reviews, Mutual Of Omaha ranks 22 points higher in the Insurance category than Bankers Life And Casualty Company. People gave Bankers Life And Casualty Company 1.6 stars for Customer service criterion in Insurance category and it is 375 points higher than the worst rated brand in this category. At the same time, Mutual Of Omaha was rated 1.7 stars for Customer service criterion in this category and it is 378 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Bankers Life And Casualty Company has a higher rating than Mutual Of Omaha. Regarding Website criterion, consumers gave Bankers Life And Casualty Company 1.9 stars and it is 76% greater than other in category. Mutual Of Omaha however was rated 1.9 stars and it is 76% greater than other in category.

Bankers Life And Casualty Company and Mutual Of Omaha Rating Details

Customer service
1.6 (40 reviews)
1.7 (38 reviews)
Reviewer's quote

...So unless you plan a lot of frustrating time contacting their Customer Service I would recommend that you DO NOT DO BUSINESS WITH THIS COMPANY..

Takashi

As I have yet to receive an invoice I called customer service to set up the regular monthly payment plan directly from my checking account. I have now been on the phone for over two hours talked to four different people, none of whom can help me. The response is always "I can't help you, that is...

Arion
Reliability
1.9 (29 reviews)
1.8 (27 reviews)
Reviewer's quote

Parents have been paying LTC premiums for years, finally at point of use. Have been trying for 3 months to receive reimbursements. Have tried calling the 800-621-3724 number. It's a call center located in the Philippines. Can't understand a word they say, plus they have no idea what they are doing....

Bill S

They have always paid my claims within 7 working days of the claim filing. They are always courteous and ready to help. They have paid all preventive screenings for my wife and I. Everything on the policy benefit description was paid with no problems. I was diagnosed with colon cancer and am so...

Jesus C
Website
1.9 (25 reviews)
1.9 (30 reviews)
Reviewer's quote

...Went to the BL&C website for a viable number. The BL&C representative AGAIN tried to redirect me to ES because she said it was THEIR fault. I told her the payment was sent to BL&C so THEY are the ones who DIDN'T authorize EXPRESS-SCRIPTS to honor the account...

EUNICE H

...Also I never could get the website to work for me to view my paycheck. They never offered direct deposit for me and to have taxes taken out. I could do nothing online...

gapeach30s

Bankers Life And Casualty Company and Mutual Of Omaha Pros and Cons

Pros
  • Work environment
  • How the agent kept in touch about what ever we needed
  • Called back in a timely manner
  • Availability of a live operator
  • John wayne cancer insurance
Cons
  • Runaround
  • Lies from customer service
  • Fake interview
  • Indifferent people
  • Mass mailings
  • It is a headache

Bankers Life And Casualty Company and Mutual Of Omaha Most Positive Reviews

Top rated reviews
5

Bankers Life is an insurance company that's been in existence since the 1800s. It a reputable company that isn't going a...

5

I was in a bad motorcycle wreck back in September 2014. I had only had this short-term and long-term disability...

Bankers Life And Casualty Company and Mutual Of Omaha Most Critical Reviews

Lowest rated reviews
1

I'm tired of being harassed/contacted via email and phone by bankers life reps. They have been calling me every day...

1

Refused a valid claim that I wanted for pregnancy induced hypertension. Only wanted one month of pay as I was returning...

Bankers Life And Casualty Company and Mutual Of Omaha Latest Reviews

Recent published reviews
1

Parents have been paying LTC premiums for years, finally at point of use. Have been trying for 3 months to receive...

Read all 461 reviews

537435-93 part G Medicare

Read all 121 reviews

Bankers Life And Casualty Company and Mutual Of Omaha Products and Services

Most reviewed product and services
  • Bankers Life And Casualty Company Life Insurance (121 reviews)
  • Bankers Life And Casualty Company Claim (26 reviews)
  • Bankers Life And Casualty Company Health Insurance (9 reviews)
  • Mutual Of Omaha Life Insurance (21 reviews)
  • Mutual Of Omaha Disability Insurance (9 reviews)
  • Mutual Of Omaha Customer Care (8 reviews)