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Delete
  • 1 ISSUES RESOLVED
  • 438 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $18.5K AVERAGE LOSS
1.9
Customer service
Reliability
Website
Billing Practices
Staff
  • How the agent kept in touch about what ever we needed 2
  • Work environment 1
  • How the policy paid for moms burial cost and we had no worries 1
  • Called back in a timely manner 1

Customers don't like

  • Lies from customer service2
  • Fake interview2
  • Customer service - poor2
  • Waiting for service1
  • Screwing my father received1
Delete
  • 0 ISSUES RESOLVED
  • 44 TOTAL REVIEWS
  • $63.3K CLAIMED LOSSES
  • $4.9K AVERAGE LOSS
1.5
Customer service
Reliability
Website
Billing Practices
Staff
  • Price 1
  • I thought mercury represented value for money 1

Customers don't like

  • Entire experience2
  • Calls straight to voicemails waiting days to receive call back2
  • Want to handle claims quickly with no concern for customers1
  • Talking with customer with bad and loud manner1
  • Incompetent1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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