PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Genworth and Bankers Life And Casualty Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Genworth
Bankers Life And Casualty Company

Genworth and Bankers Life And Casualty Company Overview

Total reviews
14
458
Company responses
0
0
Issues resolved
1
1

Bankers Life And Casualty Company was first mentioned on PissedConsumer on May 31, 2008 and since then this brand received 458 reviews. It is 444 reviews more than Genworth received since Apr 28, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Genworth customer support team than with Bankers Life And Casualty Company customer service.

Genworth and Bankers Life And Casualty Company Consumer Ratings

Rank
284 out of 1882 in Insurance category
90 out of 1882 in Insurance category
Customer service
220 in category
77 in category
Website
220 in category
108 in category
Billing Practices
216 in category
42 in category

According to consumer ratings and reviews, Bankers Life And Casualty Company ranks 194 points higher in the Insurance category than Genworth. People gave Genworth 1 stars for Customer service criterion in Insurance category and it is 229 points higher than the worst rated brand in this category. At the same time, Bankers Life And Casualty Company was rated 1.6 stars for Customer service criterion in this category and it is 372 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Bankers Life And Casualty Company has a higher rating than Genworth. Regarding Billing Practices criterion, consumers gave Genworth 1 stars and it is 52% greater than other in category. Bankers Life And Casualty Company however was rated 2.3 stars and it is 91% greater than other in category.

Genworth and Bankers Life And Casualty Company Rating Details

Customer service
1 (4 reviews)
1.6 (39 reviews)
Reviewer's quote

...They just want to delay the process and keep a little more money!!! Some customer service- their service changed after they took over First Colony. Still do not understand why they would not honor the old form- same info- just a different formatting!1 ..

PissedConsumer1101273

I have been working with this company for nearly one year. I have jumped through more hoops than I can count. My husband has a long term care policy, I have P.O.A., we have met the 90 day period which we are required to fund, and now having lots of trouble getting them to pay the bills. It has...

PissedConsumer867962
Website
1.3 (3 reviews)
1.9 (24 reviews)
Reviewer's quote

One year ago I submitted Surrender of Policy per instruction and submitted Notarized signitures of two trustes with drivers lices of the trustees, and requested accumulated cash value of $ 57,000. Genworth has asked me for Authorization of Trustees form which I have resubmitted. Still Genworth has...

Vijayakumar A

...Went to the BL&C website for a viable number. The BL&C representative AGAIN tried to redirect me to ES because she said it was THEIR fault. I told her the payment was sent to BL&C so THEY are the ones who DIDN'T authorize EXPRESS-SCRIPTS to honor the account...

EUNICE H
Billing Practices
1 (2 reviews)
2.3 (18 reviews)
Reviewer's quote

I have been paying long term care for years. I have changed the policy and in all cases including the original sales persona and not until a call on the phone this week was I informed that I was paying a fee for paying quarterly. I have called the insurance commissioner.Genworth committed to and...

David C

It seems for months I couldn’t get our bankers check. But now we’ve got it and I am not pissed. The only thing is is that our checks are to the First of the month.So it took forever to get my check I have to say your staff was wonderful.

PissedConsumer1643810

Genworth and Bankers Life And Casualty Company Pros and Cons

Pros
No votes
  • How the agent kept in touch about what ever we needed
  • Work environment
  • How the policy paid for moms burial cost and we had no worries
Cons
  • Genworth has failed to live up to its contract
  • Runaround
  • Lies from customer service
  • Fake interview

Genworth and Bankers Life And Casualty Company Most Positive Reviews

Top rated reviews
No votes
5

Bankers Life is an insurance company that's been in existence since the 1800s. It a reputable company that isn't going a...

Genworth and Bankers Life And Casualty Company Most Critical Reviews

Lowest rated reviews
1

My Mother, Doris E. Cowell, has been a 10 year policyholder with Genworth(previously AMEX and GE Capital). The policy...

1

I'm tired of being harassed/contacted via email and phone by bankers life reps. They have been calling me every day...

Genworth and Bankers Life And Casualty Company Latest Reviews

Recent published reviews
1

I have been paying long term care for years. I have changed the policy and in all cases including the original sales per...

Read all 14 reviews

I was offered a health and life insurance job at this company about ten years ago. They insisted that I start working...

Read all 458 reviews

Genworth and Bankers Life And Casualty Company Products and Services

Most reviewed product and services
No votes
  • Bankers Life And Casualty Company Life Insurance (121 reviews)
  • Bankers Life And Casualty Company Claim (26 reviews)
  • Bankers Life And Casualty Company Health Insurance (9 reviews)