PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Genworth and Bankers Life And Casualty Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Genworth
Bankers Life And Casualty Company

Genworth and Bankers Life And Casualty Company Overview

Total reviews
15
461
Company responses
0
0
Issues resolved
1
1

Bankers Life And Casualty Company was first mentioned on PissedConsumer on May 31, 2008 and since then this brand received 461 reviews. It is 446 reviews more than Genworth received since Apr 28, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Genworth customer support team than with Bankers Life And Casualty Company customer service.

Genworth and Bankers Life And Casualty Company Consumer Ratings

Rank
284 out of 1479 in Insurance category
75 out of 1479 in Insurance category
Customer service
218 in category
77 in category
Website
237 in category
110 in category
Reliability
175 in category
43 in category

According to consumer ratings and reviews, Bankers Life And Casualty Company ranks 209 points higher in the Insurance category than Genworth. People gave Genworth 1 stars for Customer service criterion in Insurance category and it is 234 points higher than the worst rated brand in this category. At the same time, Bankers Life And Casualty Company was rated 1.6 stars for Customer service criterion in this category and it is 375 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Bankers Life And Casualty Company has a higher rating than Genworth. Regarding Reliability criterion, consumers gave Genworth 1 stars and it is 61% greater than other in category. Bankers Life And Casualty Company however was rated 1.9 stars and it is 90% greater than other in category.

Genworth and Bankers Life And Casualty Company Rating Details

Customer service
1 (5 reviews)
1.6 (40 reviews)
Reviewer's quote

...They just want to delay the process and keep a little more money!!! Some customer service- their service changed after they took over First Colony. Still do not understand why they would not honor the old form- same info- just a different formatting!1 ..

PissedConsumer1101273

...So unless you plan a lot of frustrating time contacting their Customer Service I would recommend that you DO NOT DO BUSINESS WITH THIS COMPANY..

Takashi
Website
1.3 (4 reviews)
1.9 (25 reviews)
Reviewer's quote

I have paid in over $53,000 in premiums,monthly rates raised to impossible amount,they refuse to refund payments already made...only option freeze account,and use my paid installments,when necessary...if they approve claims.

PissedConsumer1741045

...Went to the BL&C website for a viable number. The BL&C representative AGAIN tried to redirect me to ES because she said it was THEIR fault. I told her the payment was sent to BL&C so THEY are the ones who DIDN'T authorize EXPRESS-SCRIPTS to honor the account...

EUNICE H
Reliability
1 (3 reviews)
1.9 (29 reviews)
Reviewer's quote

I have been paying long term care for years. I have changed the policy and in all cases including the original sales persona and not until a call on the phone this week was I informed that I was paying a fee for paying quarterly. I have called the insurance commissioner.Genworth committed to and...

David C

Parents have been paying LTC premiums for years, finally at point of use. Have been trying for 3 months to receive reimbursements. Have tried calling the 800-621-3724 number. It's a call center located in the Philippines. Can't understand a word they say, plus they have no idea what they are doing....

Bill S

Genworth and Bankers Life And Casualty Company Pros and Cons

Pros
No votes
  • Work environment
  • How the agent kept in touch about what ever we needed
  • Called back in a timely manner
Cons
  • Genworth has failed to live up to its contract
  • Runaround
  • Lies from customer service
  • Fake interview

Genworth and Bankers Life And Casualty Company Most Positive Reviews

Top rated reviews
No votes
5

Bankers Life is an insurance company that's been in existence since the 1800s. It a reputable company that isn't going a...

Genworth and Bankers Life And Casualty Company Most Critical Reviews

Lowest rated reviews
1

My Mother, Doris E. Cowell, has been a 10 year policyholder with Genworth(previously AMEX and GE Capital). The policy...

1

I'm tired of being harassed/contacted via email and phone by bankers life reps. They have been calling me every day...

Genworth and Bankers Life And Casualty Company Latest Reviews

Recent published reviews
1

I have paid in over $53,000 in premiums,monthly rates raised to impossible amount,they refuse to refund payments...

Read all 15 reviews
1

Parents have been paying LTC premiums for years, finally at point of use. Have been trying for 3 months to receive...

Read all 461 reviews

Genworth and Bankers Life And Casualty Company Products and Services

Most reviewed product and services
  • Genworth Health Insurance (2 reviews)
  • Bankers Life And Casualty Company Life Insurance (121 reviews)
  • Bankers Life And Casualty Company Claim (26 reviews)
  • Bankers Life And Casualty Company Health Insurance (9 reviews)