PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank of the West and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank of the West
Wells Fargo

Bank of the West and Wells Fargo Overview

Total reviews
75
1620
Company responses
0
0
Issues resolved
0
1

Bank of the West and Wells Fargo Consumer Ratings

Rank
77 out of 725 in Banks category
89 out of 725 in Banks category
Customer service
57 in category
96 in category
Reliability
35 in category
83 in category
Product or Service Quality
54 in category
63 in category
Billing Practices
32 in category
79 in category

Bank of the West and Wells Fargo Rating Details

Customer service
1.6 (38 reviews)
1.3 (389 reviews)
Reviewer's quote

Secure inbox message: 07/01/2020 Contact Customer Service 06/30/2020 Contact Customer Service 06/29/2020 Contact Customer Service 06/23/2020 Contact Customer Service 06/22/2020 Contact Customer Service 06/16/2020 Contact Customer Service 06/07/2020 Contact Customer Service 06/04/2020 Contact...

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Reliability
1.6 (33 reviews)
1.3 (298 reviews)
Reviewer's quote

Had trouble accessing my account online kept getting "access denied your not authorized to see account". Was told that no denials shows up on my account, then told that I was the one making mistakes then told to use a different device, then I was the only one experiencing this problem later in call...

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Product or Service Quality
1.5 (30 reviews)
1.4 (338 reviews)
Reviewer's quote

your customer service in fraud department don’t know anything except for I’m sorry you have to wait 10 day and when I spoke to one of the supervisors she was very rude and made me feel like it was all my fault and she don’t know what to tell me and the fact that this is causing me hard ship is not...

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Billing Practices
1.7 (25 reviews)
1.3 (263 reviews)
Reviewer's quote

I was recently on a family vacation a few weeks ago and my bank account was closed with no warning causing my family to cut short our vacation in heart breaking fashion.I visited my local branch on Monday morning to ask why my account was closed and why I was given no notice and did not receive any...

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"Wells Fargo's discriminatory lending practices place vulnerable, underserved borrowers in loans they cannot afford," said the lawsuit, which was filed March 2, 2018. The city said that four anonymous former mortgage employees at Wells Fargo confirm that the bank "intentionally steered minority...

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Bank of the West and Wells Fargo Pros and Cons

Pros
  • Professionalism and friendliness
  • Customer service is good
  • Promotional cd rate and promotional mm rate
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Customer services
  • Shady attempt to change my terms of checking account
  • Call wait time very poor
  • Customer service
  • Incompetant
  • Rude representatives

Bank of the West and Wells Fargo Most Positive Reviews

Top rated reviews
5

I have read some bad reviews on the Bank of the West. It reminds me of the saying "you can satisfy some of the people...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

Two more times The Bank of the West has come to my defense again, against two companies who take a people's money then...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Bank of the West and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

My daughter and I just went to the branch with some concerns over her debit card. They insist on issuing a card with a c...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

Fees upon fees upon fees! First off I think it's ridiculous to charge $8 a month for a checking account, that's $96 a...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Bank of the West and Wells Fargo Latest Reviews

Recent published reviews
1

I paid off RV 5 weeks ago, still waiting on title and satisfaction of lien. Called numerous times, on hold for 45...

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2.5

As I EXPLAINED to the teller that I COULD N-O-T keep my mask due to my exemption, I was REMINDED by the teller MORE...

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1

Had trouble accessing my account online kept getting "access denied your not authorized to see account". Was told that...

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No votes

I needed to report my cards as stolen and I kept getting put on hold, was given confusing answers and was extremely...

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Bank of the West and Wells Fargo Products and Services

Most reviewed product and services
  • Bank Of The West Customer Care (16 reviews)
  • Bank Of The West Checking Account (8 reviews)
  • Bank Of The West Debit Card (4 reviews)
  • Wells Fargo Account (239 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)