PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank of the West and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank of the West
Wells Fargo

Bank of the West and Wells Fargo Overview

Total reviews
61
1569
Company responses
0
0
Issues resolved
0
0

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1569 reviews. It is 1508 reviews more than Bank of the West received since Sep 4, 2009.

Bank of the West and Wells Fargo Consumer Ratings

Rank
49 out of 1026 in Banks category
81 out of 1026 in Banks category
Customer service
49 in category
90 in category
Reliability
28 in category
82 in category
Staff
48 in category
92 in category

According to consumer ratings and reviews, Bank of the West ranks 32 points higher in the Banks category than Wells Fargo. People gave Bank of the West 1.6 stars for Customer service criterion in Banks category and it is 165 points higher than the worst rated brand in this category. At the same time, Wells Fargo was rated 1.3 stars for Customer service criterion in this category and it is 124 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Bank of the West has a higher rating than Wells Fargo. Regarding Staff criterion, consumers gave Bank of the West 1.8 stars and it is 78% greater than other in category. Wells Fargo however was rated 1.4 stars and it is 57% greater than other in category.

Bank of the West and Wells Fargo Rating Details

Customer service
1.6 (31 reviews)
1.3 (367 reviews)
Reviewer's quote

your customer service in fraud department don’t know anything except for I’m sorry you have to wait 10 day and when I spoke to one of the supervisors she was very rude and made me feel like it was all my fault and she don’t know what to tell me and the fact that this is causing me hard ship is not...

Katti

...My work found out what wells fa4go did to me and did not help me as their customer and they are going to close their huge account. So maybe that will be important because they did not care what happened to us, as outpr money was not enough apparently. I feel uninformed and exposed...

Angela S
Reliability
1.7 (28 reviews)
1.2 (278 reviews)
Reviewer's quote

Account negative because of just fees and no items paid even without a deposit yet made to my account.

LaFrenga R

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

Dezmen
Staff
1.8 (28 reviews)
1.4 (296 reviews)
Reviewer's quote

We have an equipment lease with Bank of the West. We started receiving service charges on lease payments paid on time. When I inquired I was told I could only speak to Debora Flenoy. Debora would not return phone calls or emails. Finally had to hire a lawyer to get information. I have never seen...

Cyndi L

...We tolerate their problems with technology and turnover of staff with a patient attitude as we understand not everything in life can be perfect and instantaneous. We had a VP of Wells Fargo as a client in our business. I don't believe that she even realized that we were a customer of Wells Fargo...

PissedConsumer1186752

Bank of the West and Wells Fargo Pros and Cons

Pros
  • Promotional cd rate and promotional mm rate
  • Professionalism and friendliness
  • Long term financing
  • Nightmare
  • Who did try to make me fell better
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Customer services
  • Shady attempt to change my terms of checking account
  • Uncaring staff who because of their mistakes in the past
  • Customer service
  • Incompetant
  • Rude representatives

Bank of the West and Wells Fargo Most Positive Reviews

Top rated reviews
5

I have read some bad reviews on the Bank of the West. It reminds me of the saying "you can satisfy some of the people...

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Bank of the West and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

My daughter and I just went to the branch with some concerns over her debit card. They insist on issuing a card with a c...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Bank of the West and Wells Fargo Latest Reviews

Recent published reviews
1

HOME LOAN DEPT , THEY JUST KEEPING GIVING YOU THE AROUND AROUND THRU SUPERVISORS EACH TELL YOU A DIFFERENT STORY AND...

Read all 61 reviews
1

Wells Fargo took money out of my account without my authorization. After hours on the phone and two visits to the bank...

Read all 1569 reviews

Bank of the West and Wells Fargo Products and Services

Most reviewed product and services
  • Bank Of The West Customer Care (14 reviews)
  • Bank Of The West Checking Account (8 reviews)
  • Bank Of The West Debit Card (4 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)