PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Bank Of America

Wells Fargo and Bank Of America Overview

Total reviews
1573
1492
Company responses
0
0
Issues resolved
0
6

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1573 reviews. It is 81 reviews more than Bank Of America received since Nov 20, 2007.

Wells Fargo and Bank Of America Consumer Ratings

Rank
85 out of 921 in Banks category
87 out of 921 in Banks category
Customer service
92 in category
89 in category
Product or Service Quality
57 in category
48 in category
Website
69 in category
61 in category

According to consumer ratings and reviews, Wells Fargo ranks 2 points higher in the Banks category than Bank Of America. People gave Wells Fargo 1.3 stars for Customer service criterion in Banks category and it is 120 points higher than the worst rated brand in this category. At the same time, Bank Of America was rated 1.3 stars for Customer service criterion in this category and it is 123 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Bank Of America has a higher rating than Wells Fargo. Regarding Website criterion, consumers gave Wells Fargo 1.9 stars and it is 67% greater than other in category. Bank Of America however was rated 2 stars and it is 71% greater than other in category.

Wells Fargo and Bank Of America Rating Details

Customer service
1.3 (370 reviews)
1.3 (361 reviews)
Reviewer's quote

...com – your company’s #1 value = •Doing what’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime...

Casey B

Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination...

Nope
Product or Service Quality
1.4 (316 reviews)
1.5 (325 reviews)
Reviewer's quote

The Wells Fargo Bank on 174th takes 45 minutes to an hour to make a deposit when there's two people ahead of you horrible service horrible plac recommend bank somewhere else..

PissedConsumer1640445

Their credit card service is a nightmare and they mistreat and outright abuse their customers. They do not remove fraudulent charges, even when they have been proven. I would not ever recommend them to anyone, massive foreclosures and lawsuits..

PissedConsumer1720437
Website
1.9 (307 reviews)
2 (294 reviews)
Reviewer's quote

...Had to call the phone number to get help off there website. Just to find out they deleted my password. They claimed it was because of a software update...

PissedConsumer1445000

...You would think thst all the money they save by payoling virtually zero interest, they could afford infrastructure or some one that knows how to manage a website..

PissedConsumer1641309

Wells Fargo and Bank Of America Pros and Cons

Pros
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
  • Online ability
  • Many locations
  • Courteous agents
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Customer service
  • No resolution available
  • Nobody to talk to for help

Wells Fargo and Bank Of America Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

Wells Fargo and Bank Of America Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

Wells Fargo and Bank Of America Latest Reviews

Recent published reviews
1

when i reported fraud i was informed all was well. two weeks later 10 business days i went in again and was informed...

Read all 1573 reviews
1

well i logged into my bank and all three of my accounts were in the red in the amounts of -$888,595.67 after nearly...

Read all 1492 reviews

Wells Fargo and Bank Of America Products and Services

Most reviewed product and services
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)
  • Bank Of America Account (236 reviews)
  • Bank Of America Mortgage (161 reviews)
  • Bank Of America Checking Account (119 reviews)