PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Bank Of America

Wells Fargo and Bank Of America Overview

Total reviews
1619
1576
Company responses
0
0
Issues resolved
1
6

Wells Fargo and Bank Of America Consumer Ratings

Rank
89 out of 725 in Banks category
91 out of 725 in Banks category
Customer service
97 in category
94 in category
Product or Service Quality
64 in category
57 in category
Website
76 in category
72 in category
Reliability
85 in category
65 in category

Wells Fargo and Bank Of America Rating Details

Customer service
1.3 (388 reviews)
1.3 (413 reviews)
Reviewer's quote

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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I have been banking with Bank of America since 2007 and I have experienced an extreme decline in the quality of customer service they provide. Last week, my debit card was deactivated without my consent or knowledge. I called customer service to find out what happened...

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Product or Service Quality
1.4 (337 reviews)
1.5 (370 reviews)
Reviewer's quote

I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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After speaking with a customer service representative Supervisor I was told that it is the SOLE discretion of ONE PERSON, the Bank Manager, who makes certain decisions. During this time, since March, BOA HAS NOT had a "required" wearing of face masks. Yesterday when I went I was greeted at the door...

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Website
1.9 (325 reviews)
1.9 (332 reviews)
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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BoA blocks all VPNs now, which makes it almost impossible to pay them online because I have to turn off the VPN, reboot, EXPOSE MY DATA, log on to their website, figure out "which bill" is the current one as they do NOT delete old/paid bills, and then reboot with the VPN enabled. With an older...

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Reliability
1.3 (297 reviews)
1.3 (323 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Just got off the phone with BOA, and after discussing the fact that they have assessed fees 8/8 months so far this year but they dont see that as few farming. Theyve been bailed out with our money and still *** over the American taxpayer. Pull BOAs charter FED.

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Wells Fargo and Bank Of America Pros and Cons

Pros
  • No customer service
  • Who did try to make me fell better
  • Nightmare
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Customer service
  • No resolution available
  • Overall failure for a good long term customer

Wells Fargo and Bank Of America Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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Wells Fargo and Bank Of America Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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Wells Fargo and Bank Of America Latest Reviews

Recent published reviews
No votes

I needed to report my cards as stolen and I kept getting put on hold, was given confusing answers and was extremely...

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1

My homeowners insurance escrow is overpaid due to switching Insurance companies. I paid the amount received from the...

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2.7

I called to report fraud on my account. English is my second language, so I asked the representative to please repeat...

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1

Just got off the phone with BOA, and after discussing the fact that they have assessed fees 8/8 months so far this year...

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Wells Fargo and Bank Of America Products and Services

Most reviewed product and services
  • Wells Fargo Account (239 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)
  • Bank Of America Account (248 reviews)
  • Bank Of America Mortgage (163 reviews)
  • Bank Of America Credit Card (123 reviews)