PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Bank Of America

Wells Fargo and Bank Of America Overview

Total reviews
1603
1546
Company responses
0
0
Issues resolved
1
6

Wells Fargo and Bank Of America Consumer Ratings

Rank
85 out of 709 in Banks category
86 out of 709 in Banks category
Customer service
86 in category
85 in category
Product or Service Quality
59 in category
50 in category
Website
69 in category
65 in category
Reliability
77 in category
53 in category

Wells Fargo and Bank Of America Rating Details

Customer service
1.3 (379 reviews)
1.3 (390 reviews)
Reviewer's quote

...Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10 minutes. I will have to hang up after 2 hours because this is ridiculous...

Read full review

Customer service can't find their *** with both hands and *** directions. The most inept people on the face of the earth..

Read full review
Product or Service Quality
1.4 (325 reviews)
1.5 (355 reviews)
Reviewer's quote

For years I used the Escrow Buy Down service Wells Fargo provided to really help budgeting so that I knew my mortgage payment would always be the same. It didn't cost Wells Fargo ANYTHING to provide this to their customers, but now I have to re-budget every year to ensure I can pay for food and...

Read full review

Customer service is the worst! On hold for 30 min. So far. This time...

Read full review
Website
1.9 (315 reviews)
1.9 (317 reviews)
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

Read full review

BoA blocks all VPNs now, which makes it almost impossible to pay them online because I have to turn off the VPN, reboot, EXPOSE MY DATA, log on to their website, figure out "which bill" is the current one as they do NOT delete old/paid bills, and then reboot with the VPN enabled. With an older...

Read full review
Reliability
1.3 (287 reviews)
1.4 (305 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

Read full review

During Civic 19 bank of America did not give me My cash back bonuses, Thank you for helping Heathcare workers 40.00 dollars I did not receive Poor service, I paid the account off late reporting to credict bureau..!

Read full review

Wells Fargo and Bank Of America Pros and Cons

Pros
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Customer service
  • No resolution available
  • Overall failure for a good long term customer

Wells Fargo and Bank Of America Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Read full review
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

Read full review
5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

Read full review
5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

Read full review

Wells Fargo and Bank Of America Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Read full review
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

Read full review
1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

Read full review
1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

Read full review

Wells Fargo and Bank Of America Latest Reviews

Recent published reviews
No votes

Semper Fi Logistics (SFL 4 brevity) moved me in a horrible fashion, but what Wells Fargo Bank (WFB 4 brevity) did was ev...

Read full review
1

I don't belong to Bank of America. I cashed a check for $26.50. They charged me an eight dollar fee for this small...

Read full review
No votes

Semper Fi Logistics (SFL 4 brevity) moved me in a horrible fashion, but what Wells Fargo Bank (WFB 4 brevity) did was ev...

Read full review
1

the merchant say these charges have been paid &;;;;;;;;; we owe them Nothing . that is Zero !
Bank of america says to...

Read full review

Wells Fargo and Bank Of America Products and Services

Most reviewed product and services
  • Wells Fargo Account (236 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)
  • Bank Of America Account (241 reviews)
  • Bank Of America Mortgage (162 reviews)
  • Bank Of America Checking Account (120 reviews)