PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Bank Of America

Wells Fargo and Bank Of America Overview

Total reviews 1655 1611
Company responses 0 0
Issues resolved 1 6

Wells Fargo and Bank Of America Consumer Ratings

Rank
106 out of 706 in Banks category
107 out of 706 in Banks category
Customer service
101 in category
103 in category
Product or Service Quality
73 in category
67 in category
Website
80 in category
79 in category
Reliability
87 in category
70 in category

Wells Fargo and Bank Of America Rating Details

Customer service
1.3 (401 reviews)
1.3 (439 reviews)
Reviewer's quote

Then i wrote and e-mail to customer service explaining some of this and let them know to call me when they had it resolved since my time is valuable. After a half hour or so a person from WF called me and was very apologetic and seamed to care about me (the customer) after we got through all the...

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...Branch is still closed! Held for 48 minutes for customer service today. I will not pay the late fee!!!!!!!..

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Product or Service Quality
1.4 (349 reviews)
1.4 (392 reviews)
Reviewer's quote

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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The costumer service take action Costumer don’t need to make..

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Website
1.9 (334 reviews)
1.9 (351 reviews)
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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How do the website say we are they are waving fees for the people thats been affected but it doesnt say how many they will help with or anything thing. I think Im fin to sue for false advertising..

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Reliability
1.3 (308 reviews)
1.3 (343 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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1/15/2021Seniors Beware!! Bank of America Mortgage Practices are not ethical to Seniors and are misleading when you apply.Don from Redondo Beach, CAI have been a BofA customer since 1971 opening my first account at the Woodland Hills, Branch. The Loan Officer indicated that I was a good candidate...

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Wells Fargo and Bank Of America Pros and Cons

Pros
  • No customer service
  • Who did try to make me fell better
  • Nightmare
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Customer service
  • Incompetant
  • Rudeness
  • Customer service
  • No reconsideration offered
  • Overall failure for a good long term customer

Wells Fargo and Bank Of America Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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Wells Fargo and Bank Of America Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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Wells Fargo and Bank Of America Latest Reviews

Recent published reviews
No votes

My My stimulus check was to be deposited on January 4 I closed out that account October 2020 open a new account at...

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1

1/15/2021
Seniors Beware!! Bank of America Mortgage Practices are not ethical to Seniors and are misleading when you appl...

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2.6

I called WF, to see what happened with funds in my acct. When my acct was closed on Dec 4, 2020. In Racine, Wisconsin.

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3

WtfI got an email from the bank saying my "mail...ie, statement(s) could possibly be delayed due to the delays in the...

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Wells Fargo and Bank Of America Products and Services

Most reviewed product and services
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (201 reviews)
  • Wells Fargo Checking Account (121 reviews)
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (127 reviews)
  • Bank Of America Checking Account (120 reviews)