PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Bank Of America

Wells Fargo and Bank Of America Overview

Total reviews 1636 1590
Company responses 0 0
Issues resolved 1 6

Wells Fargo and Bank Of America Consumer Ratings

Rank
101 out of 744 in Banks category
102 out of 744 in Banks category
Customer service
86 in category
85 in category
Product or Service Quality
59 in category
52 in category
Website
72 in category
71 in category
Reliability
74 in category
60 in category

Wells Fargo and Bank Of America Rating Details

Customer service
1.3 (392 reviews)
1.3 (424 reviews)
Reviewer's quote

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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I called customer service to get my mortgage payoff. It is impossible to talk to someone, been waiting for over 40min on the phone and no answer..

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Product or Service Quality
1.4 (342 reviews)
1.5 (381 reviews)
Reviewer's quote

I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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The costumer service take action Costumer don’t need to make..

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Website
1.9 (328 reviews)
1.9 (342 reviews)
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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So it turns out that I needed to make an appt but could not because of a poorly organized website and bank employees who do NOT answer the phones at local branches! Please do yourself a favor and bank somewhere else. Especially if you are a senior citizen. Save yourself the frustration of dealing...

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Reliability
1.3 (301 reviews)
1.3 (333 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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My balance was paid and my credit card account was closed and they still charging me some phantom interest. Then there is the BS of being on the phone with them and them telling me that because the account is closed they can't take the amount off. Loyal customer since back in the 80's. I am done...

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Wells Fargo and Bank Of America Pros and Cons

Pros
  • No customer service
  • Who did try to make me fell better
  • Nightmare
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Customer service
  • No resolution available
  • Poor service care

Wells Fargo and Bank Of America Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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Wells Fargo and Bank Of America Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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Wells Fargo and Bank Of America Latest Reviews

Recent published reviews
1

I had a FHA loan with them and was paying Mortgage Insurance Premium for years. I finally reached the criteria to have i...

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1

My balance was paid and my credit card account was closed and they still charging me some phantom interest. Then there...

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1.3

This is the second time I have had issues and Try to file a claim and I have been missed told information on top of...

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No votes

The worst bank Bank of America has had my $16,000 check for over eight days with two holds Absolutely ridiculous that...

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Wells Fargo and Bank Of America Products and Services

Most reviewed product and services
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (200 reviews)
  • Wells Fargo Checking Account (121 reviews)
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (126 reviews)
  • Bank Of America Checking Account (120 reviews)