PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Wells Fargo

Bank Of America and Wells Fargo Overview

Total reviews 2317 1949
Company responses 0 0
Issues resolved 14 7

Bank Of America and Wells Fargo Consumer Ratings

Rank
188 out of 1245 in Banks category
586 out of 3886 in Financial Services category
Customer service
171 in category
507 in category
Product or Service Quality
164 in category
492 in category
Website
177 in category
411 in category
Reliability
144 in category
459 in category

Bank Of America and Wells Fargo Rating Details

Customer service
1.5
(718 reviews)
1.4
(537 reviews)
Reviewer's quote

...After writing a review and contacting customer service only several days after I was contacted. Now they have done it again! They simply do not care. All they care about is working with your money...

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My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under...

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Product or Service Quality
1.6
(629 reviews)
1.5
(467 reviews)
Reviewer's quote

...nt who I tried to reason with for the amount the merchant refused so I called bank of america to dispute the claim my grandson suffered a broken nose due to a product the merchant was selling bank of america said the merchant had y0 days to respond the merchant did not 5 months later bank of america charged me the ...

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At the Wells Fargo bank I was informed that they aren't able to provide that service at their branch, I should go to a different branch (40minute drive each way). I tried to make a substantial payment (close to what I thought was payoff), instead of crediting the payment to the mortgage balance and...

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Website
2
(583 reviews)
1.9
(449 reviews)
Reviewer's quote

...Their technology -- website and mobile -- is horrible. Technology is my business, and I have been involved in designing and testing computer systems for nearly 50 years. Whoever is in charge of Bank of America's customer user experience (UX) should be fired for cause...

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The page on their website showing my home and mailing addresses is correct. The information Wells Fargo has shows my mailing address and home address as just the opposite and they don't allow my mailing address to be a home address which it is not. I now have no way to receive money or pay my bills...

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Reliability
1.6
(570 reviews)
1.4
(431 reviews)
Reviewer's quote

check not received at bank of hawaii. checked with them and they have been looking. Dolores at bank of america is excellent in her job helping me and also jamiah...

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Bank Of America and Wells Fargo Pros and Cons

Pros
  • Online ability
  • Many locations
  • Never had any issue until now
  • Nightmare
  • No customer service
  • Decent customer service
Cons
  • Customer service
  • No resolution available
  • No reconsideration offered
  • Customer service
  • Rude representatives
  • Incompetant

Bank Of America and Wells Fargo Most Positive Reviews

Top rated reviews
5

check not received at bank of hawaii. checked with them and they have been looking. Dolores at bank of america is...

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5

Back in Feb "2020 I filed a efile never submitted first second stimulus I never received, how ever , I filed turbo...

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5

I really like him. He was very intelligent and knowledgeable. I hope I always continue to speak with him. He couldnt...

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5

Question were answered. I was satisfied with the banker assistance. I have never had any issues with Wellsfargo and...

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Bank Of America and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

My mortgage payments were automatically deducted from my checking account (so I would never be late). The loan was robo...

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1

I lost my wallet last week and had been locked out of my online account. I stopped by one of the branch in St Paul on...

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1

in November of 2023 I put in a dispute of a charge of 348.99 at first I received a letter from bank of america siding...

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1

I have an account through here from a furniture company. My first experience with trying to pay was terrible. I called t...

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Bank Of America and Wells Fargo Latest Reviews

Recent published reviews
No votes

Bofa individual process center about our Money wth Bank of America my Name is Shahidah Jefferson i been waiting in a...

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1

They tried to steal $15.2 k left me homeless 8 months. I finally got my funds. The claimed that it was fraudulent. It...

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No votes

I filed a claim in jan 24 against open sky secured visa which i put 200 deposit in..
Me and open sky had a 3 way call ear...

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1

They took 7.5 months to return my $15.2 k from the sale of my home. They claimed that it was fraudulent. It was not....

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