PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Wells Fargo

Bank Of America and Wells Fargo Overview

Total reviews 1590 1636
Company responses 0 0
Issues resolved 6 1

Bank Of America and Wells Fargo Consumer Ratings

Rank
102 out of 744 in Banks category
101 out of 744 in Banks category
Customer service
84 in category
85 in category
Product or Service Quality
52 in category
59 in category
Website
70 in category
71 in category
Reliability
60 in category
74 in category

Bank Of America and Wells Fargo Rating Details

Customer service
1.3 (424 reviews)
1.3 (392 reviews)
Reviewer's quote

I called customer service to get my mortgage payoff. It is impossible to talk to someone, been waiting for over 40min on the phone and no answer..

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Product or Service Quality
1.5 (381 reviews)
1.4 (342 reviews)
Reviewer's quote

The costumer service take action Costumer don’t need to make..

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Website
1.9 (342 reviews)
1.9 (328 reviews)
Reviewer's quote

So it turns out that I needed to make an appt but could not because of a poorly organized website and bank employees who do NOT answer the phones at local branches! Please do yourself a favor and bank somewhere else. Especially if you are a senior citizen. Save yourself the frustration of dealing...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Reliability
1.3 (333 reviews)
1.3 (301 reviews)
Reviewer's quote

My balance was paid and my credit card account was closed and they still charging me some phantom interest. Then there is the BS of being on the phone with them and them telling me that because the account is closed they can't take the amount off. Loyal customer since back in the 80's. I am done...

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Bank Of America and Wells Fargo Pros and Cons

Pros
  • Online ability
  • Many locations
  • Never had any issue until now
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Customer service
  • No resolution available
  • Poor service care
  • Customer service
  • Incompetant
  • Rude representatives

Bank Of America and Wells Fargo Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Bank Of America and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Bank Of America and Wells Fargo Latest Reviews

Recent published reviews
1

My balance was paid and my credit card account was closed and they still charging me some phantom interest. Then there...

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1

I had a FHA loan with them and was paying Mortgage Insurance Premium for years. I finally reached the criteria to have i...

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No votes

The worst bank Bank of America has had my $16,000 check for over eight days with two holds Absolutely ridiculous that...

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1.3

This is the second time I have had issues and Try to file a claim and I have been missed told information on top of...

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Bank Of America and Wells Fargo Products and Services

Most reviewed product and services
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (126 reviews)
  • Bank Of America Checking Account (120 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (200 reviews)
  • Wells Fargo Checking Account (121 reviews)