PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Wells Fargo

Bank Of America and Wells Fargo Overview

Total reviews
1572
1615
Company responses
0
0
Issues resolved
6
1

Bank Of America and Wells Fargo Consumer Ratings

Rank
90 out of 725 in Banks category
88 out of 725 in Banks category
Customer service
No votes
96 in category
Product or Service Quality
No votes
66 in category
Website
No votes
75 in category
Reliability
No votes
83 in category

Bank Of America and Wells Fargo Rating Details

Customer service
No votes
1.3 (386 reviews)
Reviewer's quote

I have been banking with Bank of America since 2007 and I have experienced an extreme decline in the quality of customer service they provide. Last week, my debit card was deactivated without my consent or knowledge. I called customer service to find out what happened...

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Product or Service Quality
No votes
1.4 (336 reviews)
Reviewer's quote

After speaking with a customer service representative Supervisor I was told that it is the SOLE discretion of ONE PERSON, the Bank Manager, who makes certain decisions. During this time, since March, BOA HAS NOT had a "required" wearing of face masks. Yesterday when I went I was greeted at the door...

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Website
No votes
1.9 (324 reviews)
Reviewer's quote

BoA blocks all VPNs now, which makes it almost impossible to pay them online because I have to turn off the VPN, reboot, EXPOSE MY DATA, log on to their website, figure out "which bill" is the current one as they do NOT delete old/paid bills, and then reboot with the VPN enabled. With an older...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Reliability
No votes
1.3 (295 reviews)
Reviewer's quote

The bank in CA is charging bank fees knowing the machine or not working properly also they are not helping the poor just robbing us with fees the ATMs are over two hours long .but they are coming up on us.

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Bank Of America and Wells Fargo Pros and Cons

Pros
  • Online ability
  • Many locations
  • Never had any issue until now
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Customer service
  • No resolution available
  • Overall failure for a good long term customer
  • Customer service
  • Incompetant
  • Rude representatives

Bank Of America and Wells Fargo Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Bank Of America and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Bank Of America and Wells Fargo Latest Reviews

Recent published reviews
1

The bank in CA is charging bank fees knowing the machine or not working properly also they are not helping the poor...

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1.8

I applied for credit from Wells Fargo in 2015 when I bought my House and got a $10,000 credit limited that's how I...

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1

B of A refused to cash a $5k check that was written me personally on an account that was good, passport and DL...

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1

My account through Wells Fargo was closed because I had not used it in 18 months. Because of COVID - 19 I was not able...

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Bank Of America and Wells Fargo Products and Services

Most reviewed product and services
  • Bank Of America Account (247 reviews)
  • Bank Of America Mortgage (162 reviews)
  • Bank Of America Credit Card (121 reviews)
  • Wells Fargo Account (239 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)