PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Wells Fargo

Bank Of America and Wells Fargo Overview

Total reviews
1482
1569
Company responses
0
0
Issues resolved
6
0

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1569 reviews. It is 87 reviews more than Bank Of America received since Nov 20, 2007.

Bank Of America and Wells Fargo Consumer Ratings

Rank
82 out of 1027 in Banks category
81 out of 1027 in Banks category
Customer service
86 in category
89 in category
Product or Service Quality
47 in category
58 in category
Website
58 in category
66 in category

According to consumer ratings and reviews, Wells Fargo ranks 1 points higher in the Banks category than Bank Of America. People gave Bank Of America 1.3 stars for Customer service criterion in Banks category and it is 127 points higher than the worst rated brand in this category. At the same time, Wells Fargo was rated 1.3 stars for Customer service criterion in this category and it is 124 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Bank Of America has a higher rating than Wells Fargo. Regarding Website criterion, consumers gave Bank Of America 2 stars and it is 73% greater than other in category. Wells Fargo however was rated 1.9 stars and it is 69% greater than other in category.

Bank Of America and Wells Fargo Rating Details

Customer service
1.3 (355 reviews)
1.3 (367 reviews)
Reviewer's quote

Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination...

Nope

...My work found out what wells fa4go did to me and did not help me as their customer and they are going to close their huge account. So maybe that will be important because they did not care what happened to us, as outpr money was not enough apparently. I feel uninformed and exposed...

Angela S
Product or Service Quality
1.5 (320 reviews)
1.4 (314 reviews)
Reviewer's quote

On Oct 2 I woke up to our 6 family accounts being closed and could not even access viewing them online.I was told BofA has right to close our accts 4 A business decision. Can’t release the $18,000 funds in 6 of our accts. For at least 10 days.These are my kids accounts opened while they were at...

Carmen L

This is the worst bank ever. I had to close the account because almost clean my savings with monthly charges and the credit card is terrible I had to call every month they hide charges into your monthly payments and the courtesy charges take it away, they put it back . Be aware never get a credit...

PissedConsumer1617460
Website
2 (290 reviews)
1.9 (305 reviews)
Reviewer's quote

...You would think thst all the money they save by payoling virtually zero interest, they could afford infrastructure or some one that knows how to manage a website..

PissedConsumer1641309

...Had to call the phone number to get help off there website. Just to find out they deleted my password. They claimed it was because of a software update...

PissedConsumer1445000

Bank Of America and Wells Fargo Pros and Cons

Pros
  • Online ability
  • Many locations
  • Courteous agents
  • Nightmare
  • Who did try to make me fell better
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Customer service
  • No resolution available
  • Nobody to talk to for help
  • Customer service
  • Incompetant
  • Rude representatives

Bank Of America and Wells Fargo Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Bank Of America and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Bank Of America and Wells Fargo Latest Reviews

Recent published reviews
1

Group of Moran's.During my business loan they make mistakes every single day, stealing your money and breach your...

Read all 1482 reviews
1

Wells Fargo took money out of my account without my authorization. After hours on the phone and two visits to the bank...

Read all 1569 reviews

Bank Of America and Wells Fargo Products and Services

Most reviewed product and services
  • Bank Of America Account (236 reviews)
  • Bank Of America Mortgage (161 reviews)
  • Bank Of America Credit Card (116 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)