PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Wells Fargo

Bank Of America and Wells Fargo Overview

Total reviews
1497
1574
Company responses
0
0
Issues resolved
6
0

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1574 reviews. It is 77 reviews more than Bank Of America received since Nov 20, 2007.

Bank Of America and Wells Fargo Consumer Ratings

Rank
86 out of 920 in Banks category
85 out of 920 in Banks category
Customer service
90 in category
93 in category
Product or Service Quality
50 in category
60 in category
Staff
88 in category
90 in category

According to consumer ratings and reviews, Wells Fargo ranks 1 points higher in the Banks category than Bank Of America. People gave Bank Of America 1.3 stars for Customer service criterion in Banks category and it is 122 points higher than the worst rated brand in this category. At the same time, Wells Fargo was rated 1.3 stars for Customer service criterion in this category and it is 119 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Bank Of America has a higher rating than Wells Fargo. Regarding Staff criterion, consumers gave Bank Of America 1.4 stars and it is 58% greater than other in category. Wells Fargo however was rated 1.4 stars and it is 58% greater than other in category.

Bank Of America and Wells Fargo Rating Details

Customer service
1.3 (364 reviews)
1.3 (371 reviews)
Reviewer's quote

From: New Century International Account Number: xxxx xxxx 1204 Loan Number: xxx xxxx 048 We are very disappointed with Bank of America Customer Service. They handled our account in a very unprofessional manner and they lied to us in many occasions. We have been working with Bank of America for over...

Scottlyn

...com – your company’s #1 value = •Doing what’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime...

Casey B
Product or Service Quality
1.5 (328 reviews)
1.4 (316 reviews)
Reviewer's quote

Their credit card service is a nightmare and they mistreat and outright abuse their customers. They do not remove fraudulent charges, even when they have been proven. I would not ever recommend them to anyone, massive foreclosures and lawsuits..

PissedConsumer1720437

The Wells Fargo Bank on 174th takes 45 minutes to an hour to make a deposit when there's two people ahead of you horrible service horrible plac recommend bank somewhere else..

PissedConsumer1640445
Staff
1.4 (298 reviews)
1.4 (299 reviews)
Reviewer's quote

Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination...

Nope

...We tolerate their problems with technology and turnover of staff with a patient attitude as we understand not everything in life can be perfect and instantaneous. We had a VP of Wells Fargo as a client in our business. I don't believe that she even realized that we were a customer of Wells Fargo...

PissedConsumer1186752

Bank Of America and Wells Fargo Pros and Cons

Pros
  • Online ability
  • Many locations
  • Courteous agents
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • Customer service
  • No resolution available
  • Nobody to talk to for help
  • Customer service
  • Incompetant
  • Rude representatives

Bank Of America and Wells Fargo Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Bank Of America and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Bank Of America and Wells Fargo Latest Reviews

Recent published reviews
1

They are partners with BOA and if they refer you to Merrill Lynch your money will be DOA. Merrill Edge and Merrill...

Read all 1497 reviews
1.2

In December I was Told the Safe Deposit Guy Went to Lunch and he had the Keys??? WRONG And Scary as a Customer--You...

Read all 1574 reviews

Bank Of America and Wells Fargo Products and Services

Most reviewed product and services
  • Bank Of America Account (237 reviews)
  • Bank Of America Mortgage (161 reviews)
  • Bank Of America Checking Account (119 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)