PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Wells Fargo

Bank Of America and Wells Fargo Overview

Total reviews 1610 1654
Company responses 0 0
Issues resolved 6 1

Bank Of America and Wells Fargo Consumer Ratings

Rank
107 out of 692 in Banks category
106 out of 692 in Banks category
Customer service
102 in category
100 in category
Product or Service Quality
67 in category
72 in category
Website
80 in category
81 in category
Reliability
70 in category
89 in category

Bank Of America and Wells Fargo Rating Details

Customer service
1.3 (438 reviews)
1.3 (401 reviews)
Reviewer's quote

...Branch is still closed! Held for 48 minutes for customer service today. I will not pay the late fee!!!!!!!..

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Then i wrote and e-mail to customer service explaining some of this and let them know to call me when they had it resolved since my time is valuable. After a half hour or so a person from WF called me and was very apologetic and seamed to care about me (the customer) after we got through all the...

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Product or Service Quality
1.4 (391 reviews)
1.4 (349 reviews)
Reviewer's quote

The costumer service take action Costumer don’t need to make..

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Website
1.9 (350 reviews)
1.9 (334 reviews)
Reviewer's quote

How do the website say we are they are waving fees for the people thats been affected but it doesnt say how many they will help with or anything thing. I think Im fin to sue for false advertising..

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Reliability
1.4 (342 reviews)
1.3 (308 reviews)
Reviewer's quote

:wtf:I got an email from the bank saying my "mail...ie, statement(s) could possibly be delayed due to the delays in the Postal Service. In reality, Bank of America wants everyone to get their statements vi email. I happen to like having a statement in my hand, and with the interest plus "annual...

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Bank Of America and Wells Fargo Pros and Cons

Pros
  • Online ability
  • Many locations
  • Never had any issue until now
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Customer service
  • No reconsideration offered
  • Overall failure for a good long term customer
  • Customer service
  • Incompetant
  • Rudeness

Bank Of America and Wells Fargo Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Bank Of America and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Bank Of America and Wells Fargo Latest Reviews

Recent published reviews
3

WtfI got an email from the bank saying my "mail...ie, statement(s) could possibly be delayed due to the delays in the...

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2.6

I called WF, to see what happened with funds in my acct. When my acct was closed on Dec 4, 2020. In Racine, Wisconsin.

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No votes

Always pay in person at the Surfside branch. Bill was due 12-24-20. On 12-23-20, branch was closed. Had to mail payment...

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No votes

I never receive my new ATM/ debit card. I cannot use the one I have its expired date on the card 12/20.

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Bank Of America and Wells Fargo Products and Services

Most reviewed product and services
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (127 reviews)
  • Bank Of America Checking Account (120 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (201 reviews)
  • Wells Fargo Checking Account (121 reviews)