PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Us Bank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Us Bank
Bank Of America

Us Bank and Bank Of America Overview

Total reviews
315
1495
Company responses
0
0
Issues resolved
1
6

Bank Of America was first mentioned on PissedConsumer on Nov 20, 2007 and since then this brand received 1495 reviews. It is 1180 reviews more than Us Bank received since Mar 18, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Us Bank customer support team and Bank Of America customer service.

Us Bank and Bank Of America Consumer Ratings

Rank
138 out of 920 in Banks category
87 out of 920 in Banks category
Customer service
106 in category
90 in category
Product or Service Quality
102 in category
49 in category
Staff
105 in category
88 in category

According to consumer ratings and reviews, Bank Of America ranks 51 points higher in the Banks category than Us Bank. People gave Us Bank 1.2 stars for Customer service criterion in Banks category and it is 106 points higher than the worst rated brand in this category. At the same time, Bank Of America was rated 1.3 stars for Customer service criterion in this category and it is 122 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Bank Of America has a higher rating than Us Bank. Regarding Staff criterion, consumers gave Us Bank 1.3 stars and it is 50% greater than other in category. Bank Of America however was rated 1.4 stars and it is 58% greater than other in category.

Us Bank and Bank Of America Rating Details

Customer service
1.2 (135 reviews)
1.3 (363 reviews)
Reviewer's quote

...called customer service - was told they could help me but I should call 1 800 US Banks ---- no person --- just 1 for checking, 2 for credit card. They have the WORST customer service. what is up with the website? were they hacked? when would they say anything?..

PissedConsumer1754612

From: New Century International Account Number: xxxx xxxx 1204 Loan Number: xxx xxxx 048 We are very disappointed with Bank of America Customer Service. They handled our account in a very unprofessional manner and they lied to us in many occasions. We have been working with Bank of America for over...

Scottlyn
Product or Service Quality
1.1 (118 reviews)
1.5 (327 reviews)
Reviewer's quote

...This bank has poor customer service and poor control over it's staff. This bank also misrepresents its product application processes. I have relatively good credit (740-780)...

Mataya

Their credit card service is a nightmare and they mistreat and outright abuse their customers. They do not remove fraudulent charges, even when they have been proven. I would not ever recommend them to anyone, massive foreclosures and lawsuits..

PissedConsumer1720437
Staff
1.3 (118 reviews)
1.4 (297 reviews)
Reviewer's quote

Not only are there staff inept, they are quite lazy and just go with the flow. My mother passed away, and left only a bank account with no beneficiaries, per say, she opened it in 1987 and had "surviving children", as the beneficiaries. When she passed away, USBANK said because she didn't list all...

PissedConsumer1709098

Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination...

Nope

Us Bank and Bank Of America Pros and Cons

Pros
  • Us bank complaint
  • Screw us bank
  • Some friendly staff
  • Online ability
  • Many locations
  • Courteous agents
Cons
  • Customer service
  • Customer service and lack of professionalism
  • Incompetent
  • Customer service
  • No resolution available
  • Nobody to talk to for help

Us Bank and Bank Of America Most Positive Reviews

Top rated reviews
3.9

TO President/CEO
US Bank Corporation

FR Eduardo V. Ilagan
9000 East Road
Redwood Valley, CA 95470
Tel (541)3...

5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

Us Bank and Bank Of America Most Critical Reviews

Lowest rated reviews
1

Warning, do not put a dime in this US Bank of thieves!! This is a bank that uses trickery when they set up your...

1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

Us Bank and Bank Of America Latest Reviews

Recent published reviews
1

I have not been able to access my account in 5 days. try to log in and it notes "not available at this time" --- they...

Read all 315 reviews
1.5

Early Saturday morning, I noticed an unauthorized payment that Bank of America had made directly from my bank account. N...

Read all 1495 reviews

Us Bank and Bank Of America Products and Services

Most reviewed product and services
  • Us Bank Banking Service (39 reviews)
  • Us Bank Mortgage (33 reviews)
  • Us Bank Customer Care (25 reviews)
  • Bank Of America Account (237 reviews)
  • Bank Of America Mortgage (161 reviews)
  • Bank Of America Checking Account (119 reviews)