PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TD Bank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TD Bank
Bank Of America

TD Bank and Bank Of America Overview

Total reviews 459 1585
Company responses 0 0
Issues resolved 4 6

TD Bank and Bank Of America Consumer Ratings

Rank
130 out of 740 in Banks category
101 out of 740 in Banks category
Customer service
112 in category
94 in category
Product or Service Quality
76 in category
58 in category
Reliability
93 in category
65 in category
Website
113 in category
71 in category

TD Bank and Bank Of America Rating Details

Customer service
1.2 (216 reviews)
1.3 (419 reviews)
Reviewer's quote

TD Retail Card Customer Service Management, Hi, My wife made the September monthly payment ( purchase of Samsung Cell Phone) over the phone, she keyed in her account number on the cell phone but she was not aware she keyed in 2 additional digits at the time. So the payment was rejected and we...

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I called customer service to get my mortgage payoff. It is impossible to talk to someone, been waiting for over 40min on the phone and no answer..

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Product or Service Quality
1.3 (179 reviews)
1.4 (377 reviews)
Reviewer's quote

...They offer no decent customer service on the phone. It will take you nearly an hour to get through on most days. It doesn't matter the time you call either...

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As I entered the bank, I found customer service associate named Lee, I told her that I have big deposit and it would be better to have it at of the offices. Lee told me that everyone is busy and no one can accommodate me for such deposit. I waited in line, as my turn come up, I let Taylor knows...

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Reliability
1.2 (178 reviews)
1.3 (329 reviews)
Reviewer's quote

The branch located at 233 Bloomfield avenue in Montclair I was treated with the utmost disrespect. I opened a new account in June because my old one was hacked one of the representatives opened a new account didnt explain anything to me didnt change my username or password told me I have to do it...

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ROBERT TOMITS, A BANK OF AMERICA SUPERVISOR, WAS THE WORST SUPERVISOR I'VE EVER HAD THE UNPLEASANT EXPERIENCE OF ATTEMPTING TO COMMUNICATE WITH. ROBERT HAD NO COMPASSION FOR ME AS A LONG-TERM PAST BANK OF AMERICA CUSTOMER. ROBERT APPROVED HIS AND BANK OF AMERICA'S CRIMINAL ACTION OF ALLOWING TWO...

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Website
1.6 (163 reviews)
1.9 (338 reviews)
Reviewer's quote

...many only had to click a button on a website to start the process. TD bank is solely protecting their interests at the expense of their loyal customers. Not only is the handling of this crazy given the technology available today but to make me wait 4 weeks to tell me im screwed is pathetic...

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So it turns out that I needed to make an appt but could not because of a poorly organized website and bank employees who do NOT answer the phones at local branches! Please do yourself a favor and bank somewhere else. Especially if you are a senior citizen. Save yourself the frustration of dealing...

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TD Bank and Bank Of America Pros and Cons

Pros
  • Employees at my local branch
  • Open 5 days
  • Long hours to customers
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Cusomer service abilty to help just blows you off
  • Incompetence
  • Phone service
  • Customer service
  • No resolution available
  • Poor service care

TD Bank and Bank Of America Most Positive Reviews

Top rated reviews
5

Checks were stolen from my home and cashed at a TB branch. The signature on the check was obviously not mine (which...

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

My name is Kysha Daye i got a letter from ssi letter i close my saving account it it ******4365 i did not know that you...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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TD Bank and Bank Of America Most Critical Reviews

Lowest rated reviews
1

Overdraft fees. It's very likely that everyone here on Facebook has spent at least a couple of hours banging their head...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

Got married and went in to change my name. *** working there didn't fill out proper paperwork and now I have a...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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TD Bank and Bank Of America Latest Reviews

Recent published reviews
1

TD Retail Card Customer Service Management,
Hi, My wife made the September monthly payment ( purchase of Samsung Cell Pho...

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No votes

Bank Of America refuses to give AAron morales his checking account along with debit card he needs debit card to pay off...

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1

The branch located at 233 Bloomfield avenue in Montclair I was treated with the utmost disrespect. I opened a new...

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No votes

Same thing happened to me after 42 days they closed my account with $65k in it and have been saying its under review eve...

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TD Bank and Bank Of America Products and Services

Most reviewed product and services
  • Td Bank Customer Care (78 reviews)
  • Td Bank Account (60 reviews)
  • Td Bank Banking Service (30 reviews)
  • Bank Of America Account (249 reviews)
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (124 reviews)