PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SunTrust and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SunTrust
Bank Of America

SunTrust and Bank Of America Overview

Total reviews
285
1483
Company responses
0
0
Issues resolved
1
6

Bank Of America was first mentioned on PissedConsumer on Nov 20, 2007 and since then this brand received 1483 reviews. It is 1198 reviews more than SunTrust received since Jan 12, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with SunTrust customer support team and Bank Of America customer service.

SunTrust and Bank Of America Consumer Ratings

Rank
287 out of 2601 in Financial Services category
84 out of 1027 in Banks category
Customer service
238 in category
87 in category
Product or Service Quality
198 in category
47 in category
Staff
181 in category
86 in category

SunTrust and Bank Of America Rating Details

Customer service
1.2 (119 reviews)
1.3 (356 reviews)
Reviewer's quote

...Also the customer service at the Palm Harbor, (across from boot ranch), branch teller Michelle is rude and condescending. Also the Manager is incompetent and does not know how to talk to the customers. I had to do business at the bank so I chose to go to the bank farther down Tampa Road...

Jodi C

My deceased mother had all of her accounts with Bank of America. I cant make any headway with them. I even went through a banker. I am my mothers conservator of her finances and am still unsuccessful in retrieving her funds to distribute to my siblings.

Bret
Product or Service Quality
1.4 (101 reviews)
1.5 (321 reviews)
Reviewer's quote

after 40 years of being an account holder our buisness account was closed. due to some form of internal paperwork error with a very high daily balance

Helen S

On Oct 2 I woke up to our 6 family accounts being closed and could not even access viewing them online.I was told BofA has right to close our accts 4 A business decision. Can’t release the $18,000 funds in 6 of our accts. For at least 10 days.These are my kids accounts opened while they were at...

Carmen L
Staff
1.5 (98 reviews)
1.4 (290 reviews)
Reviewer's quote

...00 and how did your inadequate staff get away with this..

Jennings

Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination...

Nope

SunTrust and Bank Of America Pros and Cons

Pros
  • That i had an option to go somewhere else to do business
  • Tellers
  • Bank name
  • Online ability
  • Many locations
  • Courteous agents
Cons
  • Customer service
  • Does not work with customers
  • Greed
  • Customer service
  • No resolution available
  • Nobody to talk to for help

SunTrust and Bank Of America Most Positive Reviews

Top rated reviews
5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

SunTrust and Bank Of America Most Critical Reviews

Lowest rated reviews
1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

SunTrust and Bank Of America Latest Reviews

Recent published reviews
1

Customer service is non-existent, the whole experience is a nightmare. Visiting a branch is an hour long ordeal, they...

Read all 285 reviews
1

My deceased mother had all of her accounts with Bank of America. I cant make any headway with them. I even went through...

Read all 1483 reviews

SunTrust and Bank Of America Products and Services

Most reviewed product and services
  • Suntrust Account (62 reviews)
  • Suntrust Checking Account (34 reviews)
  • Suntrust Banking Service (20 reviews)
  • Bank Of America Account (236 reviews)
  • Bank Of America Mortgage (161 reviews)
  • Bank Of America Credit Card (116 reviews)