PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and SunTrust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America

Bank Of America and SunTrust Overview

Total reviews
Company responses
Issues resolved

Bank Of America was first mentioned on PissedConsumer on Nov 20, 2007 and since then this brand received 1495 reviews. It is 1208 reviews more than SunTrust received since Jan 12, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Bank Of America customer support team and SunTrust customer service.

Bank Of America and SunTrust Consumer Ratings

87 out of 920 in Banks category
287 out of 2347 in Financial Services category
Customer service
90 in category
241 in category
Product or Service Quality
49 in category
203 in category
88 in category
187 in category

Bank Of America and SunTrust Rating Details

Customer service
1.3 (363 reviews)
1.2 (120 reviews)
Reviewer's quote

From: New Century International Account Number: xxxx xxxx 1204 Loan Number: xxx xxxx 048 We are very disappointed with Bank of America Customer Service. They handled our account in a very unprofessional manner and they lied to us in many occasions. We have been working with Bank of America for over...


...Also the customer service at the Palm Harbor, (across from boot ranch), branch teller Michelle is rude and condescending. Also the Manager is incompetent and does not know how to talk to the customers. I had to do business at the bank so I chose to go to the bank farther down Tampa Road...

Jodi C
Product or Service Quality
1.5 (327 reviews)
1.4 (101 reviews)
Reviewer's quote

Their credit card service is a nightmare and they mistreat and outright abuse their customers. They do not remove fraudulent charges, even when they have been proven. I would not ever recommend them to anyone, massive foreclosures and lawsuits..


...I was changing banks due to poor WF service. They take the check open the account and the WF account pays the check the same day. On 3/8/19 I get a form letter telling me that their is a hold on the account...

Wm H
1.4 (297 reviews)
1.5 (98 reviews)
Reviewer's quote

Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination...


...00 and how did your inadequate staff get away with this..


Bank Of America and SunTrust Pros and Cons

  • Online ability
  • Many locations
  • Courteous agents
  • That i had an option to go somewhere else to do business
  • Tellers
  • Bank name
  • Customer service
  • No resolution available
  • Nobody to talk to for help
  • Customer service
  • Does not work with customers
  • Staff attitude

Bank Of America and SunTrust Most Positive Reviews

Top rated reviews

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...


hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

Bank Of America and SunTrust Most Critical Reviews

Lowest rated reviews

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...


Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

Bank Of America and SunTrust Latest Reviews

Recent published reviews

Early Saturday morning, I noticed an unauthorized payment that Bank of America had made directly from my bank account. N...

Read all 1495 reviews

Except it's your deposits immediately after close my account with no explanation 2 days before Thanksgiving I walked...

Read all 287 reviews

Bank Of America and SunTrust Products and Services

Most reviewed product and services
  • Bank Of America Account (237 reviews)
  • Bank Of America Mortgage (161 reviews)
  • Bank Of America Checking Account (119 reviews)
  • Suntrust Account (62 reviews)
  • Suntrust Checking Account (35 reviews)
  • Suntrust Banking Service (20 reviews)