PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ShellPoint Mortgage Servicing and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ShellPoint Mortgage Servicing
Bank Of America

ShellPoint Mortgage Servicing and Bank Of America Overview

Total reviews
434
1577
Company responses
0
0
Issues resolved
1
6

ShellPoint Mortgage Servicing and Bank Of America Consumer Ratings

Rank
244 out of 892 in Loans and Mortgages category
92 out of 725 in Banks category
Customer service
167 in category
94 in category
Product or Service Quality
169 in category
57 in category
Website
202 in category
71 in category
Reliability
173 in category
63 in category

ShellPoint Mortgage Servicing and Bank Of America Rating Details

Customer service
1.2 (201 reviews)
1.3 (415 reviews)
Reviewer's quote

...I'm left in limbo with no answers on who to contact because customer service has no info on my loan. I cannot rebuild now and time is running out. And nobody knows where my check is..

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The customer service representative took my refund from the old company and then proceeded to tell me I had to call the escrow department to request an escrow analysis. I am unable to get through to an escrow department that Ive been trying to reach for all week to no avail. Ive been on the phone...

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Product or Service Quality
1.2 (178 reviews)
1.5 (372 reviews)
Reviewer's quote

Got a letter in the mail stating this company will be my new mortgage service company. Says I will start paying my mortgage to them after March 16 2020. I would get a new account number from this company...

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I have been banking with Bank of America since 2007 and I have experienced an extreme decline in the quality of customer service they provide. Last week, my debit card was deactivated without my consent or knowledge. I called customer service to find out what happened...

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Website
1.4 (168 reviews)
1.9 (333 reviews)
Reviewer's quote

...It is utterly ridiculous that a business does not have a working website. If I could change mortgage companies, I would in a second!!!..

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BoA blocks all VPNs now, which makes it almost impossible to pay them online because I have to turn off the VPN, reboot, EXPOSE MY DATA, log on to their website, figure out "which bill" is the current one as they do NOT delete old/paid bills, and then reboot with the VPN enabled. With an older...

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Reliability
1.1 (155 reviews)
1.3 (325 reviews)
Reviewer's quote

I have sent numerous mortgage packages to them !Always getting different answers as to why do not QUALIFY !The kicker is that once you get a response it is so close to the *** 30 day period, they want you to send another updated packet. Been fighting with them for 10 years now !Sad thing is what...

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I have been trying to make my mortgage payment for the past 2 weeks via phone and after going through all the prompts it says I can't complete my payment at this time. Are we back to the l age before computers, how in the 21st century can it take weeks to update your system? I believe you are...

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ShellPoint Mortgage Servicing and Bank Of America Pros and Cons

Pros
  • Helpful on phone no follow thru
  • Worse
  • Fraud and conspiracy
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Failure to meet obligations
  • Questionable ethics
  • Lack of integrity
  • Customer service
  • No resolution available
  • Overall failure for a good long term customer

ShellPoint Mortgage Servicing and Bank Of America Most Positive Reviews

Top rated reviews
4.5

I had a remodefication to my home morgage, put on probation period. Dec. last month on probation, what's my new morgage...

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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4.2

Recently I received mortgage assistance due to the unfortunate effects of COVID-19. The representative was...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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ShellPoint Mortgage Servicing and Bank Of America Most Critical Reviews

Lowest rated reviews
1

Like the rest of you, however my problems started way back, We purchased a home in 2004 with Countrywide, then the...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

I found multiple simple MATH errors on my mortgage statement after new mortgage servicer Shellpoint took over servicing...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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ShellPoint Mortgage Servicing and Bank Of America Latest Reviews

Recent published reviews
No votes

They keep moving money back and forth from applied to un-applied and each time they are doing this they cost me NSF fees...

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2.6

I have been trying to make my mortgage payment for the past 2 weeks via phone and after going through all the prompts...

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1

Green tree sold to Ditech sold to shell point and now having to call them for monthly
Statements. Wondering how these com...

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1

My homeowners insurance escrow is overpaid due to switching Insurance companies. I paid the amount received from the...

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ShellPoint Mortgage Servicing and Bank Of America Products and Services

Most reviewed product and services
  • Shellpoint Mortgage Servicing Mortgage (157 reviews)
  • Shellpoint Mortgage Servicing Loan Modification (44 reviews)
  • Shellpoint Mortgage Servicing Customer Care (42 reviews)
  • Bank Of America Account (248 reviews)
  • Bank Of America Mortgage (163 reviews)
  • Bank Of America Credit Card (123 reviews)