Bank Of America vs Shellpoint Mortgage Servicing

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  • 1 ISSUES RESOLVED
  • 1133 TOTAL REVIEWS
  • $3.3M CLAIMED LOSSES
  • $10.6K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Online ability 7
  • Courteous agents 4
  • Quality of service once i got to a teller 1
  • Teller service 1
  • See your organization shut down 1

Customers don't like

  • Customer service19
  • No resolution available10
  • No reconsideration offered8
  • Unprofessional7
  • Withholding funds6

Products by Bank Of America

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Shellpoint Mortgage Servicing

Loans and Mortgages
Has verified representatives
  • 0 ISSUES RESOLVED
  • 133 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $56.3K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Helpful on phone no follow thru 3
  • Friendly but dim customer servie 2
  • Friendly staff 2

Customers don't like

  • Incompetent processing7
  • Dishonest7
  • Lack of customer service6
  • Rude6
  • Its incompetence5

Products by Shellpoint Mortgage Servicing

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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