PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Selene Finance and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Selene Finance
Bank Of America

Selene Finance and Bank Of America Overview

Total reviews
183
1576
Company responses
0
0
Issues resolved
0
6

Selene Finance and Bank Of America Consumer Ratings

Rank
210 out of 892 in Loans and Mortgages category
92 out of 725 in Banks category
Customer service
158 in category
No votes
Website
218 in category
No votes
Product or Service Quality
173 in category
No votes
Diversity of Products or Services
183 in category
No votes

Selene Finance and Bank Of America Rating Details

Customer service
1.2 (83 reviews)
No votes
Reviewer's quote

...I called customer service at Selene 5 times in the past 2. 5 weeks requesting a copy of my last mortage statement. They lost my first "documentation request", then after 4 more phone calls and escalations to management each time, I still have not received my statement...

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The customer service representative took my refund from the old company and then proceeded to tell me I had to call the escrow department to request an escrow analysis. I am unable to get through to an escrow department that Ive been trying to reach for all week to no avail. Ive been on the phone...

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Website
1.3 (75 reviews)
No votes
Reviewer's quote

...The Selene website is not allowing me to make my payment at no charge as stated on the monthly statement. The web site tab for making one time payments does not work. Late charges were added to my account for processing errors in Philadelphia...

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So it turns out that I needed to make an appt but could not because of a poorly organized website and bank employees who do NOT answer the phones at local branches! Please do yourself a favor and bank somewhere else. Especially if you are a senior citizen. Save yourself the frustration of dealing...

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Product or Service Quality
1.1 (70 reviews)
No votes
Reviewer's quote

Called to get loan payoff amount - they only let you speak with someone in customer service. Usually after a 45 minute to an hour wait. When you finally get a human; they said the fastest they can get a loan payoff amount is 5-7 business days...

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After speaking with a customer service representative Supervisor I was told that it is the SOLE discretion of ONE PERSON, the Bank Manager, who makes certain decisions. During this time, since March, BOA HAS NOT had a "required" wearing of face masks. Yesterday when I went I was greeted at the door...

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Diversity of Products or Services
1.2 (68 reviews)
No votes
Reviewer's quote

...The SPA mandates that a Participating Servicer “shall perform” the activities described in the Program Documentation “for all mortgage loans it services. ” SPA I. A...

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...They have horrible banking policies and procedures when it comes to their services and accounts they need to change that and their customers services. They drove one customer out of their business and they keep doing it until they won't have any business..

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Selene Finance and Bank Of America Pros and Cons

Pros
  • Too dam slow on costumer response time
  • Faster service
  • Selene is stupid
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Simply they do not care about homeowners
  • Should not be permitted to service mortgages
  • Customer service
  • Customer service
  • No resolution available
  • Overall failure for a good long term customer

Selene Finance and Bank Of America Most Positive Reviews

Top rated reviews
5

We where with BOA and got sold to Selene. Like who has ever heard of these people. We have submitted two...

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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4.5

As well, my mortgage was sold by Bank of America to Selene Finance 3 years ago. To date, I have not had an issue with...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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Selene Finance and Bank Of America Most Critical Reviews

Lowest rated reviews
1

Selene purposely refuses to cash payments made directly to them by my bank, they either say they do not receive it, alth...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

Paid my loan off over a year ago I can not get my deed to my property through them or proof that I did!!

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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Selene Finance and Bank Of America Latest Reviews

Recent published reviews
1

Checks for insurance was mailed to me in May of 2019 got lost in the mail you put stop payment on the check and now I'm...

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2.6

I have been trying to make my mortgage payment for the past 2 weeks via phone and after going through all the prompts...

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No votes

On my Credit Karma report it states my acct was opened on 6\13\2007 Term 360 months(30 yrs). Last payment 5\23\2018....

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1

My homeowners insurance escrow is overpaid due to switching Insurance companies. I paid the amount received from the...

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Selene Finance and Bank Of America Products and Services

Most reviewed product and services
  • Selene Finance Mortgage (67 reviews)
  • Selene Finance Customer Care (19 reviews)
  • Selene Finance Loan Modification (12 reviews)
  • Bank Of America Account (248 reviews)
  • Bank Of America Mortgage (163 reviews)
  • Bank Of America Credit Card (123 reviews)