PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Regions Bank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Regions Bank
Bank Of America

Regions Bank and Bank Of America Overview

Total reviews
399
1560
Company responses
0
0
Issues resolved
1
6

Regions Bank and Bank Of America Consumer Ratings

Rank
104 out of 719 in Banks category
89 out of 719 in Banks category
Customer service
74 in category
92 in category
Product or Service Quality
83 in category
53 in category
Reliability
79 in category
61 in category
Website
91 in category
71 in category

Regions Bank and Bank Of America Rating Details

Customer service
1.4 (140 reviews)
1.3 (402 reviews)
Reviewer's quote

I first contacted Regions Bank through the customer service number on 05/15/20 when I saw two fraudulent charges pending on my account: I was informed by your customer service reps that there was nothing I could do until the transaction actually posted to the account. On Tuesday, May 19th the...

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...Not only do I deal with all this crap, customer service will never speak to me. I'm authorized on the checking account, with my husband but since my name isn't the first one listed, CS refuses to help me at all. They will even laugh at me...

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Product or Service Quality
1.3 (108 reviews)
1.5 (363 reviews)
Reviewer's quote

...They have terrible service except at the local level and use their "back office" as their excuse. Unconscionable..

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...Called their customer service. They had NO explanation on what is going on here. How *** for one of America's biggest banks...

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Reliability
1.3 (103 reviews)
1.4 (314 reviews)
Reviewer's quote

my account was frozen without notice. i had to call and wait on the phone 30 minutes to get to a live person which they transferred me to another department and they hung up.Regions is really a piece of work. leaving as soon as issue is resolvedoh its been a week so far and they have my money.

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made payment 5 days late by accident shut off account would not reinstate account til the payment cleared had paid on their site they did not care to reactivate my account that day said they cant told them i would never use their cards again been a customer for over 10 years never late with...

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Website
1.7 (98 reviews)
1.9 (325 reviews)
Reviewer's quote

The Irish were treated way worse than the blacks but yet we have no holidays?? Why is everything about the blacks?? I am a customer soon not to be of Regions bank for their liberal views. I pray all conservative people leave this liberal company and will let all know about you.

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BoA blocks all VPNs now, which makes it almost impossible to pay them online because I have to turn off the VPN, reboot, EXPOSE MY DATA, log on to their website, figure out "which bill" is the current one as they do NOT delete old/paid bills, and then reboot with the VPN enabled. With an older...

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Regions Bank and Bank Of America Pros and Cons

Pros
  • Initial contact
  • Local branch staff
  • People are pleasant as they explain to you that you are screwed
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Awful customer service
  • Lack of communication
  • Rude abrupt customer service
  • Customer service
  • No resolution available
  • Overall failure for a good long term customer

Regions Bank and Bank Of America Most Positive Reviews

Top rated reviews
5

I spoke with one representative by the name of Shameka and she couldn't do anything for me and so then I called back...

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

Harrison, Arkansas has great management and an all around good team that cares for their customers!!

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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Regions Bank and Bank Of America Most Critical Reviews

Lowest rated reviews
1

With deposits of over a million dollars in the last two years with the bank and my credit good could not even get a...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

Bought a vaca home thru Regions Bank with excellent credit and 20% down and they delayed loan, never communicated...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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Regions Bank and Bank Of America Latest Reviews

Recent published reviews
No votes

I got a check in march from my car insurance company for an accident only for minor repairs. I had the check put in my...

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1.5

First off, EVERY SINGLE CHECK I have deposited in Bank of America gets a hold. Even if I have the funds in my account to...

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1

I deposited cash into the ATM, a total of $1500. When I got my receipt it said the total deposit was only $1300 which...

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1

made payment 5 days late by accident shut off account would not reinstate account til the payment cleared had paid on...

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Regions Bank and Bank Of America Products and Services

Most reviewed product and services
  • Regions Bank Account (81 reviews)
  • Regions Bank Checking Account (54 reviews)
  • Regions Bank Banking Service (35 reviews)
  • Bank Of America Account (247 reviews)
  • Bank Of America Mortgage (162 reviews)
  • Bank Of America Checking Account (120 reviews)