PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Regions Bank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Regions Bank
Bank Of America

Regions Bank and Bank Of America Overview

Total reviews
362
1491
Company responses
0
0
Issues resolved
0
6

Bank Of America was first mentioned on PissedConsumer on Nov 20, 2007 and since then this brand received 1491 reviews. It is 1129 reviews more than Regions Bank received since Sep 12, 2007.

Regions Bank and Bank Of America Consumer Ratings

Rank
84 out of 921 in Banks category
87 out of 921 in Banks category
Customer service
72 in category
90 in category
Staff
59 in category
89 in category
Product or Service Quality
79 in category
49 in category

According to consumer ratings and reviews, Regions Bank ranks 3 points higher in the Banks category than Bank Of America. People gave Regions Bank 1.4 stars for Customer service criterion in Banks category and it is 142 points higher than the worst rated brand in this category. At the same time, Bank Of America was rated 1.3 stars for Customer service criterion in this category and it is 124 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Regions Bank has a higher rating than Bank Of America. Regarding Product or Service Quality criterion, consumers gave Regions Bank 1.3 stars and it is 63% greater than other in category. Bank Of America however was rated 1.5 stars and it is 77% greater than other in category.

Regions Bank and Bank Of America Rating Details

Customer service
1.4 (127 reviews)
1.3 (361 reviews)
Reviewer's quote

...I called the customer service line and managed get two out of 4 waived. I also told the representative or banker I didn’t sign up for that. Then after the call I realized I should not been anything because opted out of that option...

Sullivan

Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination...

Nope
Staff
1.6 (100 reviews)
1.4 (294 reviews)
Reviewer's quote

...At least if there is no longer any local customer service then staff your call centers to take the call volume. I am so angry I want to throw a rock through their plate glass window downtown..

Beth J

Most of the time the motor bank is closed because boa is too cheap to pay enough employees to staff the branch. They do not care that the line for the one teller working is almost out the door. Yet there are other employees walking around the bank when they could open at least one more teller...

Dee
Product or Service Quality
1.3 (97 reviews)
1.5 (324 reviews)
Reviewer's quote

...When I called the customer service all he told me was go to the branch. When I went to the branch, they told me to call the customer service number. Turns out they need a copy of my lease that I took to them when I first opened the account...

Demarcus C

Their credit card service is a nightmare and they mistreat and outright abuse their customers. They do not remove fraudulent charges, even when they have been proven. I would not ever recommend them to anyone, massive foreclosures and lawsuits..

PissedConsumer1720437

Regions Bank and Bank Of America Pros and Cons

Pros
  • Local branch staff
  • Initial contact
  • Reps were polite for the most part
  • Online ability
  • Many locations
  • Courteous agents
Cons
  • Awful customer service
  • Rude abrupt customer service
  • No like at all
  • Customer service
  • No resolution available
  • Nobody to talk to for help

Regions Bank and Bank Of America Most Positive Reviews

Top rated reviews
5

I spoke with one representative by the name of Shameka and she couldn't do anything for me and so then I called back...

5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

Regions Bank and Bank Of America Most Critical Reviews

Lowest rated reviews
1

With deposits of over a million dollars in the last two years with the bank and my credit good could not even get a...

1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

Regions Bank and Bank Of America Latest Reviews

Recent published reviews

I'm a senior and had my life savings account with $20,000 CLOSED because I didn't verify my address and hadn't used it...

Read all 362 reviews
1

These Punjab twins at the bank of america office down .. Made it there duty to refuse to allow. Me to with draw funds I...

Read all 1491 reviews

Regions Bank and Bank Of America Products and Services

Most reviewed product and services
  • Regions Bank Account (81 reviews)
  • Regions Bank Checking Account (52 reviews)
  • Regions Bank Banking Service (33 reviews)
  • Bank Of America Account (236 reviews)
  • Bank Of America Mortgage (161 reviews)
  • Bank Of America Checking Account (118 reviews)