PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pnc Bank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pnc Bank
Bank Of America

Pnc Bank and Bank Of America Overview

Total reviews 651 1584
Company responses 0 0
Issues resolved 1 6

Pnc Bank and Bank Of America Consumer Ratings

Rank
100 out of 740 in Banks category
101 out of 740 in Banks category
Customer service
89 in category
97 in category
Product or Service Quality
104 in category
62 in category
Reliability
84 in category
69 in category
Website
85 in category
75 in category

Pnc Bank and Bank Of America Rating Details

Customer service
1.3 (228 reviews)
1.3 (419 reviews)
Reviewer's quote

20 03:10pm , I just called to the customer service phone number for assistance at 1-800-762-2035 , this guy who supposedly is a PNC customer service representative , his last name is "Harry" first name "Devie or Devon" , he was really RUDE and UNPROFESSIONAL. I'm so disappointed. I do not recommend...

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I called customer service to get my mortgage payoff. It is impossible to talk to someone, been waiting for over 40min on the phone and no answer..

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Product or Service Quality
1.2 (211 reviews)
1.4 (377 reviews)
Reviewer's quote

...Banks in general have bad service if the are from the major line..

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As I entered the bank, I found customer service associate named Lee, I told her that I have big deposit and it would be better to have it at of the offices. Lee told me that everyone is busy and no one can accommodate me for such deposit. I waited in line, as my turn come up, I let Taylor knows...

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Reliability
1.3 (171 reviews)
1.3 (329 reviews)
Reviewer's quote

I received an email from Choice Home Warranty that $42.50 was returned and posted to my account. The refunded amount is posted and visible in my account. Thank you for your prompt response to my dispute.

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ROBERT TOMITS, A BANK OF AMERICA SUPERVISOR, WAS THE WORST SUPERVISOR I'VE EVER HAD THE UNPLEASANT EXPERIENCE OF ATTEMPTING TO COMMUNICATE WITH. ROBERT HAD NO COMPASSION FOR ME AS A LONG-TERM PAST BANK OF AMERICA CUSTOMER. ROBERT APPROVED HIS AND BANK OF AMERICA'S CRIMINAL ACTION OF ALLOWING TWO...

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Website
1.8 (166 reviews)
1.9 (338 reviews)
Reviewer's quote

I created an account with this website just to leave this review. Ive tried quite a few banks to find my perfect fit and this is the god worst god forsaken bank. Incompetent unwilling to even assist customer service representatives, fraudulent practices, and they purposely try to make everything as...

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So it turns out that I needed to make an appt but could not because of a poorly organized website and bank employees who do NOT answer the phones at local branches! Please do yourself a favor and bank somewhere else. Especially if you are a senior citizen. Save yourself the frustration of dealing...

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Pnc Bank and Bank Of America Pros and Cons

Pros
  • Branch employees are friendly
  • Customer service
  • Some of the call center staff seemed genuinely empathetic
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Customer service
  • Unfair fee s
  • Difficult to work with
  • Customer service
  • No resolution available
  • Poor service care

Pnc Bank and Bank Of America Most Positive Reviews

Top rated reviews
5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

How is it that pnc at Ashton square on New Hope road in Raleigh NC help themselves to $300 of my money. I was sent NO no...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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Pnc Bank and Bank Of America Most Critical Reviews

Lowest rated reviews
1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

On Dec 8th I called PNC bank to make a payment on a vehicle loan I have with them. Evidently I was dealing with a new...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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Pnc Bank and Bank Of America Latest Reviews

Recent published reviews
No votes

Dear CEO and Management, I do not appreciate the $ 7 dollar fee that has been taken out my account. The fees were suppos...

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No votes

Same thing happened to me after 42 days they closed my account with $65k in it and have been saying its under review eve...

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No votes

Dear Sir/Madam
Good morning
I am very disappointed with pnc and already closed my account by phone Sept 10,2020.
I vê calle...

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1

I called customer service to get my mortgage payoff.
It is impossible to talk to someone, been waiting for over 40min on...

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Pnc Bank and Bank Of America Products and Services

Most reviewed product and services
  • Pnc Bank Account (86 reviews)
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Loan (57 reviews)
  • Bank Of America Account (249 reviews)
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (124 reviews)