PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pnc Bank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pnc Bank
Bank Of America

Pnc Bank and Bank Of America Overview

Total reviews
617
1548
Company responses
0
0
Issues resolved
0
6

Pnc Bank and Bank Of America Consumer Ratings

Rank
103 out of 709 in Banks category
86 out of 709 in Banks category
Customer service
90 in category
91 in category
Product or Service Quality
95 in category
52 in category
Website
78 in category
68 in category
Reliability
77 in category
58 in category

Pnc Bank and Bank Of America Rating Details

Customer service
1.3 (209 reviews)
1.3 (392 reviews)
Reviewer's quote

...When we called customer service, the first girl Allison seemed very sympathetic and tried to get us to someone that could help. The second girl, Kathy, was extremely rude and would not give us answers for anything. She just spoke to us in a very demeaning tone and cut us off with every sentence...

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Customer service can't find their *** with both hands and *** directions. The most inept people on the face of the earth..

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Product or Service Quality
1.2 (196 reviews)
1.5 (357 reviews)
Reviewer's quote

So she made the account positive with a couple extra dollars and they charged her service fees; brought it into a negative balance; charged it off; closed it out; and then reported me (us) to an early warning financial services company to prevent me from opening accounts elsewhere. It took two...

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Customer service is the worst! On hold for 30 min. So far. This time...

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Website
1.8 (157 reviews)
1.9 (319 reviews)
Reviewer's quote

I created an account with this website just to leave this review. Ive tried quite a few banks to find my perfect fit and this is the god worst god forsaken bank. Incompetent unwilling to even assist customer service representatives, fraudulent practices, and they purposely try to make everything as...

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BoA blocks all VPNs now, which makes it almost impossible to pay them online because I have to turn off the VPN, reboot, EXPOSE MY DATA, log on to their website, figure out "which bill" is the current one as they do NOT delete old/paid bills, and then reboot with the VPN enabled. With an older...

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Reliability
1.3 (154 reviews)
1.4 (307 reviews)
Reviewer's quote

Somehow 14 dollars in the negative so they closed my account right as I was about to get first paycheck from new job and used this account information for tax refund and stimulus.... So now I have to try and contact everyone and pray it's not too late. PNC will close you down at the drop of a hat....

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Annoying emails about "Going Paperless"

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Pnc Bank and Bank Of America Pros and Cons

Pros
  • Branch employees are friendly
  • Customer service
  • Bank manager
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Customer service
  • Unfair fee s
  • Difficult to work with
  • Customer service
  • No resolution available
  • Overall failure for a good long term customer

Pnc Bank and Bank Of America Most Positive Reviews

Top rated reviews
5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

How is it that pnc at Ashton square on New Hope road in Raleigh NC help themselves to $300 of my money. I was sent NO no...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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Pnc Bank and Bank Of America Most Critical Reviews

Lowest rated reviews
1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

On Dec 8th I called PNC bank to make a payment on a vehicle loan I have with them. Evidently I was dealing with a new...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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Pnc Bank and Bank Of America Latest Reviews

Recent published reviews
No votes

I sat in line for 45 Min and the teller was so slow it took her 4.43 Min to handle one customer.
Traffic was 8 to 10 cars...

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2.8

Annoying emails about "Going Paperless"

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2

Customer business and personal 30 years
several mortgages asked to have a local contact
Treated like very unsatisfactory

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1

i have not received my unemployment funds because I havent received my card yet. THEY OFFER EMERGENCY FUND TRANSFER VIA...

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Pnc Bank and Bank Of America Products and Services

Most reviewed product and services
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Account (80 reviews)
  • Pnc Bank Loan (57 reviews)
  • Bank Of America Account (244 reviews)
  • Bank Of America Mortgage (162 reviews)
  • Bank Of America Checking Account (120 reviews)