PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PNC Bank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PNC Bank
Bank Of America

PNC Bank and Bank Of America Overview

Total reviews 860 2319
Company responses 0 0
Issues resolved 2 14

PNC Bank and Bank Of America Consumer Ratings

Rank
278 out of 1246 in Banks category
189 out of 1246 in Banks category
Customer service
241 in category
175 in category
Product or Service Quality
254 in category
167 in category
Reliability
231 in category
148 in category
Website
216 in category
182 in category

PNC Bank and Bank Of America Rating Details

Customer service
1.3
(352 reviews)
1.5
(720 reviews)
Reviewer's quote

...Customer service also useless with really lame reps beyond Polish Jokes They have no 24 hour customer service which is another abrasive issue for those of us foolish enough to attempt to get any assistance in another time zone. Ill be closing all my affiliations with PNC upon returning stateside..

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...After writing a review and contacting customer service only several days after I was contacted. Now they have done it again! They simply do not care. All they care about is working with your money...

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Product or Service Quality
1.3
(319 reviews)
1.6
(631 reviews)
Reviewer's quote

The fact that PNC NEVER worked with me to let me know the outcome of their internal investigation is really poor service for this situation. I have no idea if they ever had intention of actually helping this investigation. It felt like they were just protecting themselves and gave no care to the...

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...nt who I tried to reason with for the amount the merchant refused so I called bank of america to dispute the claim my grandson suffered a broken nose due to a product the merchant was selling bank of america said the merchant had y0 days to respond the merchant did not 5 months later bank of america charged me the ...

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Reliability
1.3
(270 reviews)
1.6
(572 reviews)
Reviewer's quote

Victim of fraud treated like a criminal. Said they needed a few days hold on three of my accounts. No one got back to me, and I called 6 times. They are either nonexistent or idiots, or both! Actually went to a new bank and talked with a real person with an actual personality and was very helpful.

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Bank of America has single handily ruined my credit. I have an old BofA account/credit card and I found there was a late payment and negative impact on my credit report. I can no longer access this account and Ive asked BofA various times if I had any outstanding balances and was told no. Why is...

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Website
1.7
(255 reviews)
2
(585 reviews)
Reviewer's quote

STAY AWAY from PNC bank and their website. Poor customer service and website glitches. This morning I was unable to login to my checking account...

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...Their technology -- website and mobile -- is horrible. Technology is my business, and I have been involved in designing and testing computer systems for nearly 50 years. Whoever is in charge of Bank of America's customer user experience (UX) should be fired for cause...

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PNC Bank and Bank Of America Pros and Cons

Pros
  • Branch employees are friendly
  • No pros
  • Some of the call center staff seemed genuinely empathetic
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Customer service
  • Pnc will not fix their mistakes
  • Worst bank i have ever dealt with
  • Customer service
  • No resolution available
  • No reconsideration offered

PNC Bank and Bank Of America Most Positive Reviews

Top rated reviews
5

How is it that pnc at Ashton square on New Hope road in Raleigh NC help themselves to $300 of my money. I was sent NO no...

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5

check not received at bank of hawaii. checked with them and they have been looking. Dolores at bank of america is...

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5

I had a wonderful first time experience with PNC bank.
The employees were courteous, smiling and well mannered. Justin he...

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5

I really like him. He was very intelligent and knowledgeable. I hope I always continue to speak with him. He couldnt...

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PNC Bank and Bank Of America Most Critical Reviews

Lowest rated reviews
1

Unless you desperatly need a bank account dont get one pnc is a scam
Dont give out your info to anyone customer service...

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1

Bank of America has single handily ruined my credit. I have an old BofA account/credit card and I found there was a...

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1

Im currently dealing with this. I was told i had enough in my account to cover a bill. Because of "pending". Little did...

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1

3813 Huron Avenue #5Culver City, California 90232-****
Thursday, December 11, 2014
c/o V.I.P. Corporate ExecutivePISSEDC...

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PNC Bank and Bank Of America Latest Reviews

Recent published reviews
1

Victim of fraud treated like a criminal. Said they needed a few days hold on three of my accounts. No one got back to...

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1

in November of 2023 I put in a dispute of a charge of 348.99 at first I received a letter from bank of america siding...

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1

Useless dinosaur bank!! Ive been locked out of my account for 3 weeks overseas with no money, food, fees to pay a doctor...

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2.1

Using an iPad, iPhone, Android phone, and a MacBook; I cannot log in to Bank of America. Sign in automatically takes...

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