PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Pnc Bank

Bank Of America and Pnc Bank Overview

Total reviews 1597 665
Company responses 0 0
Issues resolved 6 1

Bank Of America and Pnc Bank Consumer Ratings

Rank
106 out of 750 in Banks category
126 out of 750 in Banks category
Customer service
102 in category
95 in category
Product or Service Quality
64 in category
102 in category
Website
81 in category
93 in category
Reliability
69 in category
89 in category

Bank Of America and Pnc Bank Rating Details

Customer service
1.3 (430 reviews)
1.3 (239 reviews)
Reviewer's quote

...Now I'm even more angry at the lack of customer service. I demanded again to talk to a supervisor..

Read full review

...In the back of credit card it says 24/7 customer service but when called it goes to automatic voicemail. I will make sure I am done with Pnc..

Read full review
Product or Service Quality
1.5 (386 reviews)
1.2 (220 reviews)
Reviewer's quote

The costumer service take action Costumer don’t need to make..

Read full review

...As a result of their horrible customer service, which includes their not responding to secure messages via their own website. I have in my position documents that prove they owe me, but simply tired of dealing with the idiots..

Read full review
Website
1.9 (345 reviews)
1.8 (174 reviews)
Reviewer's quote

How do the website say we are they are waving fees for the people thats been affected but it doesnt say how many they will help with or anything thing. I think Im fin to sue for false advertising..

Read full review

I created an account with this website just to leave this review. Ive tried quite a few banks to find my perfect fit and this is the god worst god forsaken bank. Incompetent unwilling to even assist customer service representatives, fraudulent practices, and they purposely try to make everything as...

Read full review
Reliability
1.3 (336 reviews)
1.3 (179 reviews)
Reviewer's quote

I had a business credit card. I also have 4 personal accounts. I assumed the card was being paid, because I did not receive any information with regards to this old account. Then one day, they deducted a VERY large sum from my personal account and only found out about it because they sent me a...

Read full review

When I first became a member I opted OUT of the overdraft protection. Every year since at least one time a year. I get charge overdraft fees. The transaction was ran twice both times being declined. But for some strange reason they paid it the 3rd time. They pick and choose when there gonna...

Read full review

Bank Of America and Pnc Bank Pros and Cons

Pros
  • Online ability
  • Many locations
  • Never had any issue until now
  • Branch employees are friendly
  • Some of the call center staff seemed genuinely empathetic
  • Customer service
Cons
  • Customer service
  • No resolution available
  • No reconsideration offered
  • Customer service
  • Worst bank i have ever dealt with
  • Unfair fee s

Bank Of America and Pnc Bank Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

Read full review
5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

Read full review
5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

Read full review
5

How is it that pnc at Ashton square on New Hope road in Raleigh NC help themselves to $300 of my money. I was sent NO no...

Read full review

Bank Of America and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

Read full review
1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

Read full review
1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

Read full review
1

On Dec 8th I called PNC bank to make a payment on a vehicle loan I have with them. Evidently I was dealing with a new...

Read full review

Bank Of America and Pnc Bank Latest Reviews

Recent published reviews
1

Last Jun 2020 I requested a 3 month sabbatical from my monthly payment which was quickly granted. At the time I was led...

Read full review
1

I have money that PNC put on hold in my bank account and its been there for 6 weeks. We are in the middle of a pandemic...

Read full review
1.9

I had a business credit card. I also have 4 personal accounts. I assumed the card was being paid, because I did not...

Read full review
1

Aug 6th wired 73k to a business account. The 73k was held for 3 weeks. The owner of the account could not get funds...

Read full review

Bank Of America and Pnc Bank Products and Services

Most reviewed product and services
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (127 reviews)
  • Bank Of America Checking Account (120 reviews)
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Loan (57 reviews)
  • Pnc Bank Checking Account (46 reviews)