PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Pnc Bank

Bank Of America and Pnc Bank Overview

Total reviews 1584 651
Company responses 0 0
Issues resolved 6 1

Bank Of America and Pnc Bank Consumer Ratings

Rank
100 out of 739 in Banks category
99 out of 739 in Banks category
Customer service
98 in category
90 in category
Product or Service Quality
61 in category
103 in category
Website
74 in category
84 in category
Reliability
68 in category
83 in category

Bank Of America and Pnc Bank Rating Details

Customer service
1.3 (419 reviews)
1.3 (228 reviews)
Reviewer's quote

I called customer service to get my mortgage payoff. It is impossible to talk to someone, been waiting for over 40min on the phone and no answer..

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20 03:10pm , I just called to the customer service phone number for assistance at 1-800-762-2035 , this guy who supposedly is a PNC customer service representative , his last name is "Harry" first name "Devie or Devon" , he was really RUDE and UNPROFESSIONAL. I'm so disappointed. I do not recommend...

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Product or Service Quality
1.4 (377 reviews)
1.2 (211 reviews)
Reviewer's quote

As I entered the bank, I found customer service associate named Lee, I told her that I have big deposit and it would be better to have it at of the offices. Lee told me that everyone is busy and no one can accommodate me for such deposit. I waited in line, as my turn come up, I let Taylor knows...

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...Banks in general have bad service if the are from the major line..

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Website
1.9 (338 reviews)
1.8 (166 reviews)
Reviewer's quote

So it turns out that I needed to make an appt but could not because of a poorly organized website and bank employees who do NOT answer the phones at local branches! Please do yourself a favor and bank somewhere else. Especially if you are a senior citizen. Save yourself the frustration of dealing...

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I created an account with this website just to leave this review. Ive tried quite a few banks to find my perfect fit and this is the god worst god forsaken bank. Incompetent unwilling to even assist customer service representatives, fraudulent practices, and they purposely try to make everything as...

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Reliability
1.3 (329 reviews)
1.3 (171 reviews)
Reviewer's quote

ROBERT TOMITS, A BANK OF AMERICA SUPERVISOR, WAS THE WORST SUPERVISOR I'VE EVER HAD THE UNPLEASANT EXPERIENCE OF ATTEMPTING TO COMMUNICATE WITH. ROBERT HAD NO COMPASSION FOR ME AS A LONG-TERM PAST BANK OF AMERICA CUSTOMER. ROBERT APPROVED HIS AND BANK OF AMERICA'S CRIMINAL ACTION OF ALLOWING TWO...

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I received an email from Choice Home Warranty that $42.50 was returned and posted to my account. The refunded amount is posted and visible in my account. Thank you for your prompt response to my dispute.

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Bank Of America and Pnc Bank Pros and Cons

Pros
  • Online ability
  • Many locations
  • Never had any issue until now
  • Branch employees are friendly
  • Customer service
  • Some of the call center staff seemed genuinely empathetic
Cons
  • Customer service
  • No resolution available
  • Poor service care
  • Customer service
  • Unfair fee s
  • Difficult to work with

Bank Of America and Pnc Bank Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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5

How is it that pnc at Ashton square on New Hope road in Raleigh NC help themselves to $300 of my money. I was sent NO no...

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Bank Of America and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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1

On Dec 8th I called PNC bank to make a payment on a vehicle loan I have with them. Evidently I was dealing with a new...

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Bank Of America and Pnc Bank Latest Reviews

Recent published reviews
No votes

Same thing happened to me after 42 days they closed my account with $65k in it and have been saying its under review eve...

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No votes

Dear CEO and Management, I do not appreciate the $ 7 dollar fee that has been taken out my account. The fees were suppos...

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1

I called customer service to get my mortgage payoff.
It is impossible to talk to someone, been waiting for over 40min on...

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No votes

Dear Sir/Madam
Good morning
I am very disappointed with pnc and already closed my account by phone Sept 10,2020.
I vê calle...

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Bank Of America and Pnc Bank Products and Services

Most reviewed product and services
  • Bank Of America Account (249 reviews)
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (124 reviews)
  • Pnc Bank Account (86 reviews)
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Loan (57 reviews)