PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Pnc Bank

Bank Of America and Pnc Bank Overview

Total reviews
1483
583
Company responses
0
0
Issues resolved
6
0

Bank Of America was first mentioned on PissedConsumer on Nov 20, 2007 and since then this brand received 1483 reviews. It is 900 reviews more than Pnc Bank received since Jul 19, 2008.

Bank Of America and Pnc Bank Consumer Ratings

Rank
84 out of 1027 in Banks category
83 out of 1027 in Banks category
Customer service
87 in category
83 in category
Product or Service Quality
47 in category
92 in category
Website
58 in category
70 in category

According to consumer ratings and reviews, Pnc Bank ranks 1 points higher in the Banks category than Bank Of America. People gave Bank Of America 1.3 stars for Customer service criterion in Banks category and it is 127 points higher than the worst rated brand in this category. At the same time, Pnc Bank was rated 1.3 stars for Customer service criterion in this category and it is 131 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Bank Of America has a higher rating than Pnc Bank. Regarding Website criterion, consumers gave Bank Of America 2 stars and it is 73% greater than other in category. Pnc Bank however was rated 1.8 stars and it is 67% greater than other in category.

Bank Of America and Pnc Bank Rating Details

Customer service
1.3 (356 reviews)
1.3 (192 reviews)
Reviewer's quote

My deceased mother had all of her accounts with Bank of America. I cant make any headway with them. I even went through a banker. I am my mothers conservator of her finances and am still unsuccessful in retrieving her funds to distribute to my siblings.

Bret

So sad where is the customer service and loyalty of years past it is sure not here except for “Two Banks that I know of”, however this is the way PNC does business today in the United States of America! 3: Second Issue is that our VISA card from PNC bank did not work on our vacation last week and...

Dialtonesr
Product or Service Quality
1.5 (321 reviews)
1.2 (178 reviews)
Reviewer's quote

On Oct 2 I woke up to our 6 family accounts being closed and could not even access viewing them online.I was told BofA has right to close our accts 4 A business decision. Can’t release the $18,000 funds in 6 of our accts. For at least 10 days.These are my kids accounts opened while they were at...

Carmen L

As a realtor with 20-plus years experience I have never had a mortgage company or Bank which was worse in communication and customer service. loan for the purchase of a home should take about 30 days. We are pushing 60 and still not closed...

PissedConsumer1706048
Website
2 (291 reviews)
1.8 (144 reviews)
Reviewer's quote

...You would think thst all the money they save by payoling virtually zero interest, they could afford infrastructure or some one that knows how to manage a website..

PissedConsumer1641309

...As soon as their website was able to take automatic payments I signed up. Yet I have recieved call after call from their collentions department. Today I just got a letter from them saying they did not recieve my May payment! It was debited from my checking account on May 1...

PissedConsumer852123

Bank Of America and Pnc Bank Pros and Cons

Pros
  • Online ability
  • Many locations
  • Courteous agents
  • Customer service
  • Branch employees are friendly
  • Bank manager
Cons
  • Customer service
  • No resolution available
  • Nobody to talk to for help
  • Customer service
  • Difficult to work with
  • Unfair fee s

Bank Of America and Pnc Bank Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

Bank Of America and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

Bank Of America and Pnc Bank Latest Reviews

Recent published reviews
1

My deceased mother had all of her accounts with Bank of America. I cant make any headway with them. I even went through...

Read all 1483 reviews
2.3

A motion failed to deliver the product and failed more than once and then suspended the portion of the service that...

Read all 583 reviews

Bank Of America and Pnc Bank Products and Services

Most reviewed product and services
  • Bank Of America Account (236 reviews)
  • Bank Of America Mortgage (161 reviews)
  • Bank Of America Credit Card (116 reviews)
  • Pnc Bank Mortgage (83 reviews)
  • Pnc Bank Account (76 reviews)
  • Pnc Bank Loan (54 reviews)