PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Pnc Bank

Bank Of America and Pnc Bank Overview

Total reviews
1548
617
Company responses
0
0
Issues resolved
6
0

Bank Of America and Pnc Bank Consumer Ratings

Rank
86 out of 709 in Banks category
103 out of 709 in Banks category
Customer service
91 in category
90 in category
Product or Service Quality
52 in category
95 in category
Website
68 in category
78 in category
Reliability
58 in category
77 in category

Bank Of America and Pnc Bank Rating Details

Customer service
1.3 (392 reviews)
1.3 (209 reviews)
Reviewer's quote

Customer service can't find their *** with both hands and *** directions. The most inept people on the face of the earth..

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...When we called customer service, the first girl Allison seemed very sympathetic and tried to get us to someone that could help. The second girl, Kathy, was extremely rude and would not give us answers for anything. She just spoke to us in a very demeaning tone and cut us off with every sentence...

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Product or Service Quality
1.5 (357 reviews)
1.2 (196 reviews)
Reviewer's quote

Customer service is the worst! On hold for 30 min. So far. This time...

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So she made the account positive with a couple extra dollars and they charged her service fees; brought it into a negative balance; charged it off; closed it out; and then reported me (us) to an early warning financial services company to prevent me from opening accounts elsewhere. It took two...

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Website
1.9 (319 reviews)
1.8 (157 reviews)
Reviewer's quote

BoA blocks all VPNs now, which makes it almost impossible to pay them online because I have to turn off the VPN, reboot, EXPOSE MY DATA, log on to their website, figure out "which bill" is the current one as they do NOT delete old/paid bills, and then reboot with the VPN enabled. With an older...

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I created an account with this website just to leave this review. Ive tried quite a few banks to find my perfect fit and this is the god worst god forsaken bank. Incompetent unwilling to even assist customer service representatives, fraudulent practices, and they purposely try to make everything as...

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Reliability
1.4 (307 reviews)
1.3 (154 reviews)
Reviewer's quote

Annoying emails about "Going Paperless"

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Somehow 14 dollars in the negative so they closed my account right as I was about to get first paycheck from new job and used this account information for tax refund and stimulus.... So now I have to try and contact everyone and pray it's not too late. PNC will close you down at the drop of a hat....

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Bank Of America and Pnc Bank Pros and Cons

Pros
  • Online ability
  • Many locations
  • Never had any issue until now
  • Branch employees are friendly
  • Customer service
  • Bank manager
Cons
  • Customer service
  • No resolution available
  • Overall failure for a good long term customer
  • Customer service
  • Unfair fee s
  • Difficult to work with

Bank Of America and Pnc Bank Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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5

How is it that pnc at Ashton square on New Hope road in Raleigh NC help themselves to $300 of my money. I was sent NO no...

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Bank Of America and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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1

On Dec 8th I called PNC bank to make a payment on a vehicle loan I have with them. Evidently I was dealing with a new...

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Bank Of America and Pnc Bank Latest Reviews

Recent published reviews
2.8

Annoying emails about "Going Paperless"

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No votes

I sat in line for 45 Min and the teller was so slow it took her 4.43 Min to handle one customer.
Traffic was 8 to 10 cars...

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1

i have not received my unemployment funds because I havent received my card yet. THEY OFFER EMERGENCY FUND TRANSFER VIA...

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2

Customer business and personal 30 years
several mortgages asked to have a local contact
Treated like very unsatisfactory

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Bank Of America and Pnc Bank Products and Services

Most reviewed product and services
  • Bank Of America Account (244 reviews)
  • Bank Of America Mortgage (162 reviews)
  • Bank Of America Checking Account (120 reviews)
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Account (80 reviews)
  • Pnc Bank Loan (57 reviews)