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  • 2 ISSUES RESOLVED
  • 1146 TOTAL REVIEWS
  • $3.3M CLAIMED LOSSES
  • $10.6K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Online ability 7
  • Courteous agents 4
  • Quality of service once i got to a teller 1
  • Teller service 1
  • See your organization shut down 1

Customers don't like

  • Customer service15
  • No resolution available10
  • No reconsideration offered8
  • Unprofessional7
  • Withholding funds6
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Pennymac

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 317 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $28.8K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • 1 knowledgable individual 2
  • Friendly staff 2

Customers don't like

  • Unwilling to own their mistakes11
  • Worst customer service ever11
  • Procedures10
  • Customer service8
  • Their service and procedures7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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