PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Optum Bank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Optum Bank
Bank Of America

Optum Bank and Bank Of America Overview

Total reviews 2 1585
Company responses 0 0
Issues resolved 0 6

Optum Bank and Bank Of America Consumer Ratings

Rank
414 out of 740 in Banks category
101 out of 740 in Banks category
Customer service
No votes
94 in category
Product or Service Quality
No votes
58 in category
Website
No votes
71 in category
Reliability
No votes
65 in category

Optum Bank and Bank Of America Rating Details

Customer service
No votes
1.3 (419 reviews)
Reviewer's quote

No items

I called customer service to get my mortgage payoff. It is impossible to talk to someone, been waiting for over 40min on the phone and no answer..

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Product or Service Quality
No votes
1.4 (377 reviews)
Reviewer's quote

No items

As I entered the bank, I found customer service associate named Lee, I told her that I have big deposit and it would be better to have it at of the offices. Lee told me that everyone is busy and no one can accommodate me for such deposit. I waited in line, as my turn come up, I let Taylor knows...

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Website
No votes
1.9 (338 reviews)
Reviewer's quote

No items

So it turns out that I needed to make an appt but could not because of a poorly organized website and bank employees who do NOT answer the phones at local branches! Please do yourself a favor and bank somewhere else. Especially if you are a senior citizen. Save yourself the frustration of dealing...

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Reliability
No votes
1.3 (329 reviews)
Reviewer's quote

No items

ROBERT TOMITS, A BANK OF AMERICA SUPERVISOR, WAS THE WORST SUPERVISOR I'VE EVER HAD THE UNPLEASANT EXPERIENCE OF ATTEMPTING TO COMMUNICATE WITH. ROBERT HAD NO COMPASSION FOR ME AS A LONG-TERM PAST BANK OF AMERICA CUSTOMER. ROBERT APPROVED HIS AND BANK OF AMERICA'S CRIMINAL ACTION OF ALLOWING TWO...

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Optum Bank and Bank Of America Pros and Cons

Pros
No votes
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
No votes
  • Customer service
  • No resolution available
  • Poor service care

Optum Bank and Bank Of America Most Positive Reviews

Top rated reviews
No votes
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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No votes
5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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Optum Bank and Bank Of America Most Critical Reviews

Lowest rated reviews
No votes
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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No votes
1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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Optum Bank and Bank Of America Latest Reviews

Recent published reviews
No votes
No votes

Bank Of America refuses to give AAron morales his checking account along with debit card he needs debit card to pay off...

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No votes
No votes

Same thing happened to me after 42 days they closed my account with $65k in it and have been saying its under review eve...

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Optum Bank and Bank Of America Products and Services

Most reviewed product and services
No votes
  • Bank Of America Account (249 reviews)
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (124 reviews)