PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Navy Federal Credit Union and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Navy Federal Credit Union
Bank Of America

Navy Federal Credit Union and Bank Of America Overview

Total reviews
163
1559
Company responses
0
0
Issues resolved
0
6

Navy Federal Credit Union and Bank Of America Consumer Ratings

Rank
58 out of 717 in Banks category
88 out of 717 in Banks category
Customer service
69 in category
92 in category
Product or Service Quality
59 in category
54 in category
Website
38 in category
69 in category
Interest Rate
25 in category
86 in category

Navy Federal Credit Union and Bank Of America Rating Details

Customer service
1.4 (71 reviews)
1.3 (401 reviews)
Reviewer's quote

Navy fed customer service number is busy..

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...Called their customer service. They had NO explanation on what is going on here. How *** for one of America's biggest banks...

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Product or Service Quality
1.4 (60 reviews)
1.5 (362 reviews)
Reviewer's quote

...Your service has lost you my business and I will share my story on every social media site I can. I will also tell my thousands of employees to never bank with you. Your inability to just care is pathetic...

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They closed my account back in 2016 and put my savings in risk closure and told me I would have to bank somewhere else they have horrible banking procedures and rules and regulations with their services. and their customers service is horrible..

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Website
2.4 (58 reviews)
1.9 (324 reviews)
Reviewer's quote

...My appraiser has been doing the VA appraisals for 20 years and had numerous glowing recommendations on his website. He told me he had never, ever heard of this being done. (I ultimately worked with my new lender and filed change request with the VA directly)...

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BoA blocks all VPNs now, which makes it almost impossible to pay them online because I have to turn off the VPN, reboot, EXPOSE MY DATA, log on to their website, figure out "which bill" is the current one as they do NOT delete old/paid bills, and then reboot with the VPN enabled. With an older...

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Interest Rate
2.4 (54 reviews)
1.5 (272 reviews)
Reviewer's quote

After getting active duty orders, all my other credit cards companies put a credit card freeze on interest rate at 6. 0% except Navy Federal Credit Union. As a military member I feel that since this bank is somehow related to military personnel, it would therefore take better care of their customers...

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You are giving a billion dollars away, but cannot pay a decent interest rate on a saving account!!! How much money do you have hiding in off shore accounts???? I am a share holder..

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Navy Federal Credit Union and Bank Of America Pros and Cons

Pros
  • Interest rates
  • Interest rate
  • When i joined they refinanced 3 auto loans for me
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Customer service
  • Unable to speak to anyone
  • Service
  • Customer service
  • No resolution available
  • Overall failure for a good long term customer

Navy Federal Credit Union and Bank Of America Most Positive Reviews

Top rated reviews
5

Tonight I spoke with Shavon a service representative for Navy Federal. I must say it's been decades since I've talked...

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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4.9

I applied and received approval Sept 13th. Everything was going fine. The loan officer was great. The loan processor...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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Navy Federal Credit Union and Bank Of America Most Critical Reviews

Lowest rated reviews
1

I have been a member of the NFCU for 16 years. When I applied for a mortgage for my new home in 2002, and when I refina...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

Applied for a home loan, was approved all the way up to 6 days prior to closing date then denied. No communication or...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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Navy Federal Credit Union and Bank Of America Latest Reviews

Recent published reviews
1

very disapointed with treatment thought you were at least sincere about being vet reps well you got me good going to...

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1

made payment 5 days late by accident shut off account would not reinstate account til the payment cleared had paid on...

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4.2

Auto Loan
Financial provision,
$21000 ,230.00 %intrest rate ,
Of duty cycle full partial payment for
Auto Loan @ set rate 0/...

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1

I wrote a check written on my Navy CU account to a vendor. This vendor deposited the check in a BOA ATM. The vendor...

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Navy Federal Credit Union and Bank Of America Products and Services

Most reviewed product and services
  • Navy Federal Credit Union Loan (25 reviews)
  • Navy Federal Credit Union Account (25 reviews)
  • Navy Federal Credit Union Customer Care (13 reviews)
  • Bank Of America Account (247 reviews)
  • Bank Of America Mortgage (162 reviews)
  • Bank Of America Checking Account (120 reviews)