PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GoBank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GoBank
Bank Of America

GoBank and Bank Of America Overview

Total reviews 2625 1596
Company responses 0 0
Issues resolved 5 6

GoBank and Bank Of America Consumer Ratings

Rank
115 out of 748 in Banks category
105 out of 748 in Banks category
Customer service
99 in category
102 in category
Website
126 in category
79 in category
Reliability
74 in category
68 in category
Product or Service Quality
75 in category
61 in category

GoBank and Bank Of America Rating Details

Customer service
1.3 (1147 reviews)
1.3 (429 reviews)
Reviewer's quote

I have went to Uber and tried to have this card activated and the customer service representative told me that my information was accurate in their system. I found out with trying to activate my Gobank Visa card that my birthdate wasnt right in your system. This is preventing me from instant pay...

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...Now I'm even more angry at the lack of customer service. I demanded again to talk to a supervisor..

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Website
1.5 (1063 reviews)
1.9 (345 reviews)
Reviewer's quote

I have been trying too active my new card and its telling me that my information is invalid and I tried the website and its not letting me go thru and I have put 220 on the card..

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How do the website say we are they are waving fees for the people thats been affected but it doesnt say how many they will help with or anything thing. I think Im fin to sue for false advertising..

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Reliability
1.3 (1044 reviews)
1.3 (336 reviews)
Reviewer's quote

After nearly 2 years of using the Uber GoBank card for all my direct deposits, including, most recently, weekly payroll which I've received in the exact same amount from the same company at the same time on the same day every single week since June. This week for some reason that they will not tell...

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I had a business credit card. I also have 4 personal accounts. I assumed the card was being paid, because I did not receive any information with regards to this old account. Then one day, they deducted a VERY large sum from my personal account and only found out about it because they sent me a...

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Product or Service Quality
1.4 (1032 reviews)
1.5 (385 reviews)
Reviewer's quote

...Customer service at its all-time low. I can only hope this message is received by someone whom actually cares about helping the customer and solving issues. For now, I will continue writing my reviews based off my horrible experiences with go bank I'm sure there will be many more..

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The costumer service take action Costumer don’t need to make..

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GoBank and Bank Of America Pros and Cons

Pros
  • Unable to speak with supervisor
  • No fees
  • Fraudulent bank
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Poor customer service
  • No online customer service
  • Not being able to contact customer service
  • Customer service
  • No resolution available
  • No reconsideration offered

GoBank and Bank Of America Most Positive Reviews

Top rated reviews
5

I lost my bank card and I would like a replacement.

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

When do I get my card please contact me at 815908****

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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GoBank and Bank Of America Most Critical Reviews

Lowest rated reviews
1

THESE PEOPLE TOOK MY MONEY AND DON'T HAVE A NUMBER TO CONTACT A LIVE PERSON. BEWARE OF GO BANK, THERE WEBSITE IS A...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

I disputed a charge and was sent a new card. For some unknown reason they cancelled the card they had JUST sent me and I...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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GoBank and Bank Of America Latest Reviews

Recent published reviews
1.3

After nearly 2 years of using the Uber GoBank card for all my direct deposits, including, most recently, weekly payroll...

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1.9

I had a business credit card. I also have 4 personal accounts. I assumed the card was being paid, because I did not...

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1.7

I'm not happy,right now,I can't do,anything with this card.

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1

I visited your bank this morning on First Colonial Road after getting a heslth screening. I had a wonderful chat with...

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GoBank and Bank Of America Products and Services

Most reviewed product and services
  • Gobank Debit Card (159 reviews)
  • Gobank Card Activation (121 reviews)
  • Gobank Prepaid Card (100 reviews)
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (127 reviews)
  • Bank Of America Checking Account (120 reviews)