PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flagstar Bank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flagstar Bank
Bank Of America

Flagstar Bank and Bank Of America Overview

Total reviews 371 1590
Company responses 0 0
Issues resolved 1 6

Flagstar Bank and Bank Of America Consumer Ratings

Rank
124 out of 743 in Banks category
102 out of 743 in Banks category
Customer service
83 in category
87 in category
Product or Service Quality
63 in category
53 in category
Reliability
69 in category
60 in category
Website
80 in category
71 in category

Flagstar Bank and Bank Of America Rating Details

Customer service
1.3 (76 reviews)
1.3 (424 reviews)
Reviewer's quote

...They do not know the meaning of customer service..

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I called customer service to get my mortgage payoff. It is impossible to talk to someone, been waiting for over 40min on the phone and no answer..

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Product or Service Quality
1.4 (67 reviews)
1.5 (381 reviews)
Reviewer's quote

...Customer service was THE WORST with agent actually getting belligerent. STAY FAR AWAY FROM THIS BANK! After seeing other reviews..

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The costumer service take action Costumer don’t need to make..

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Reliability
1.3 (60 reviews)
1.3 (333 reviews)
Reviewer's quote

As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I foolishly assumed all that would be helpful.I was guaranteed a rate but after expenditure for appraisal as well as other costs, the rate lock period is approaching and I am...

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My balance was paid and my credit card account was closed and they still charging me some phantom interest. Then there is the BS of being on the phone with them and them telling me that because the account is closed they can't take the amount off. Loyal customer since back in the 80's. I am done...

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Website
1.8 (57 reviews)
1.9 (342 reviews)
Reviewer's quote

Worst to deal with for insurance claims. The received the insurance check on Friday afternoon, and will send it back on Tuesday after a Monday holiday if I don't call them.

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So it turns out that I needed to make an appt but could not because of a poorly organized website and bank employees who do NOT answer the phones at local branches! Please do yourself a favor and bank somewhere else. Especially if you are a senior citizen. Save yourself the frustration of dealing...

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Flagstar Bank and Bank Of America Pros and Cons

Pros
  • Old mortgage company
  • Mortgage side of company
  • Has online payments
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Horrible customer service
  • Unethical practices
  • Servicing is the worst i have ever dealt with
  • Customer service
  • No resolution available
  • Poor service care

Flagstar Bank and Bank Of America Most Positive Reviews

Top rated reviews
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

He looked the check number up an found out that it’s not a areal check

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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Flagstar Bank and Bank Of America Most Critical Reviews

Lowest rated reviews
1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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Flagstar Bank and Bank Of America Latest Reviews

Recent published reviews
1.5

As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I...

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1

My balance was paid and my credit card account was closed and they still charging me some phantom interest. Then there...

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No votes

I am staying in Hawaii for a week but my card is decline

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No votes

The worst bank Bank of America has had my $16,000 check for over eight days with two holds Absolutely ridiculous that...

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Flagstar Bank and Bank Of America Products and Services

Most reviewed product and services
  • Flagstar Bank Mortgage (108 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Checking Account (14 reviews)
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (126 reviews)
  • Bank Of America Checking Account (120 reviews)