PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flagstar Bank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flagstar Bank
Bank Of America

Flagstar Bank and Bank Of America Overview

Total reviews
360
1495
Company responses
0
0
Issues resolved
1
6

Bank Of America was first mentioned on PissedConsumer on Nov 20, 2007 and since then this brand received 1495 reviews. It is 1135 reviews more than Flagstar Bank received since Dec 6, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Flagstar Bank customer support team and Bank Of America customer service.

Flagstar Bank and Bank Of America Consumer Ratings

Rank
106 out of 920 in Banks category
86 out of 920 in Banks category
Customer service
95 in category
No votes
Staff
93 in category
No votes
Product or Service Quality
65 in category
No votes

According to consumer ratings and reviews, Bank Of America ranks 20 points higher in the Banks category than Flagstar Bank. People gave Flagstar Bank 1.3 stars for Customer service criterion in Banks category and it is 116 points higher than the worst rated brand in this category. Regarding Product or Service Quality criterion, consumers gave Flagstar Bank 1.4 stars and it is 69% greater than other in category.

Flagstar Bank and Bank Of America Rating Details

Customer service
1.3 (69 reviews)
No votes
Reviewer's quote

Flagstar bank or mortgage have horrible customer service . Wait times on the phones are very long. If you have a insurance claim you jump thru hoops for them to endorse the check...

Nicole H

From: New Century International Account Number: xxxx xxxx 1204 Loan Number: xxx xxxx 048 We are very disappointed with Bank of America Customer Service. They handled our account in a very unprofessional manner and they lied to us in many occasions. We have been working with Bank of America for over...

Scottlyn
Staff
1.4 (60 reviews)
No votes
Reviewer's quote

From our last experience with trying to get our insurance check in 2018 to now, here we go again with Flagstar increasing our house payment almost $500 WITHOUT SO MUCH AS A LETTER or an email. This bank is among the worst among all mortgage lenders. As a 100% disabled veteran we are entitled to a...

Steven W

Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination...

Nope
Product or Service Quality
1.4 (59 reviews)
No votes
Reviewer's quote

Our mortgage was sold to this supposedly bank but they are a credit and collection service. They sent man with plain clothes and just a runner to our home with an unsealed envelope that on the outside said Confidential but was not sealed so that meant he or anyone else could see what was inside...

PissedConsumer1742940

Their credit card service is a nightmare and they mistreat and outright abuse their customers. They do not remove fraudulent charges, even when they have been proven. I would not ever recommend them to anyone, massive foreclosures and lawsuits..

PissedConsumer1720437

Flagstar Bank and Bank Of America Pros and Cons

Pros
  • Old mortgage company
  • Mortgage side of company
  • Online ability
  • Many locations
  • Courteous agents
Cons
  • Unethical practices
  • Servicing is the worst i have ever dealt with
  • Horrible customer service
  • Customer service
  • No resolution available
  • Nobody to talk to for help

Flagstar Bank and Bank Of America Most Positive Reviews

Top rated reviews
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

Flagstar Bank and Bank Of America Most Critical Reviews

Lowest rated reviews
1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

Flagstar Bank and Bank Of America Latest Reviews

Recent published reviews
1

From our last experience with trying to get our insurance check in 2018 to now, here we go again with Flagstar...

Read all 360 reviews
1.5

Early Saturday morning, I noticed an unauthorized payment that Bank of America had made directly from my bank account. N...

Read all 1495 reviews

Flagstar Bank and Bank Of America Products and Services

Most reviewed product and services
  • Flagstar Bank Mortgage (102 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Customer Care (16 reviews)
  • Bank Of America Account (237 reviews)
  • Bank Of America Mortgage (161 reviews)
  • Bank Of America Checking Account (119 reviews)