PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Flagstar Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Flagstar Bank

Bank Of America and Flagstar Bank Overview

Total reviews 1596 371
Company responses 0 0
Issues resolved 6 1

Bank Of America and Flagstar Bank Consumer Ratings

Rank
105 out of 748 in Banks category
128 out of 748 in Banks category
Customer service
102 in category
96 in category
Product or Service Quality
61 in category
72 in category
Website
79 in category
86 in category
Reliability
68 in category
79 in category

Bank Of America and Flagstar Bank Rating Details

Customer service
1.3 (429 reviews)
1.3 (76 reviews)
Reviewer's quote

...Now I'm even more angry at the lack of customer service. I demanded again to talk to a supervisor..

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...They do not know the meaning of customer service..

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Product or Service Quality
1.5 (385 reviews)
1.4 (67 reviews)
Reviewer's quote

The costumer service take action Costumer don’t need to make..

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...Customer service was THE WORST with agent actually getting belligerent. STAY FAR AWAY FROM THIS BANK! After seeing other reviews..

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Website
1.9 (345 reviews)
1.8 (57 reviews)
Reviewer's quote

How do the website say we are they are waving fees for the people thats been affected but it doesnt say how many they will help with or anything thing. I think Im fin to sue for false advertising..

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Worst to deal with for insurance claims. The received the insurance check on Friday afternoon, and will send it back on Tuesday after a Monday holiday if I don't call them.

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Reliability
1.3 (336 reviews)
1.3 (60 reviews)
Reviewer's quote

I had a business credit card. I also have 4 personal accounts. I assumed the card was being paid, because I did not receive any information with regards to this old account. Then one day, they deducted a VERY large sum from my personal account and only found out about it because they sent me a...

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As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I foolishly assumed all that would be helpful.I was guaranteed a rate but after expenditure for appraisal as well as other costs, the rate lock period is approaching and I am...

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Bank Of America and Flagstar Bank Pros and Cons

Pros
  • Online ability
  • Many locations
  • Never had any issue until now
  • Old mortgage company
  • Mortgage side of company
  • Has online payments
Cons
  • Customer service
  • No resolution available
  • No reconsideration offered
  • Horrible customer service
  • Unethical practices
  • Servicing is the worst i have ever dealt with

Bank Of America and Flagstar Bank Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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5

He looked the check number up an found out that it’s not a areal check

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Bank Of America and Flagstar Bank Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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1

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid...

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Bank Of America and Flagstar Bank Latest Reviews

Recent published reviews
1.9

I had a business credit card. I also have 4 personal accounts. I assumed the card was being paid, because I did not...

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1.5

As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I...

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1

I visited your bank this morning on First Colonial Road after getting a heslth screening. I had a wonderful chat with...

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No votes

I am staying in Hawaii for a week but my card is decline

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Bank Of America and Flagstar Bank Products and Services

Most reviewed product and services
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (127 reviews)
  • Bank Of America Checking Account (120 reviews)
  • Flagstar Bank Mortgage (108 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Checking Account (14 reviews)