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  • 2 ISSUES RESOLVED
  • 1272 TOTAL REVIEWS
  • $4.4M CLAIMED LOSSES
  • $13.5K AVERAGE LOSS
1.6
Customer service
Website
Staff
Diversity of Products or Services
  • Online ability 7
  • Courteous agents 4
  • Previously reliable 2
  • Many locations 2
  • Topcreditdebtsolutions 1

Customers don't like

  • Customer service25
  • No resolution available5
  • Overall failure for a good long term customer4
  • Nobody to talk to for help4
  • No reconsideration offered4
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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 612 COMPANY RESPONSES
  • 632 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1K AVERAGE LOSS
3.0
Customer service
Website
Staff
Diversity of Products or Services
  • Initial contract price 7
  • Idea of a cost savings 3
  • Price 2
  • Possiable savings 2
  • Potential costs savings of their electric plan 1

Customers don't like

  • Customer service19
  • False promises and run-around8
  • Variable price scam7
  • Given the runaround5
  • Their customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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