PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Commerce Bank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Commerce Bank
Bank Of America

Commerce Bank and Bank Of America Overview

Total reviews 124 1590
Company responses 0 0
Issues resolved 1 6

Commerce Bank and Bank Of America Consumer Ratings

Rank
119 out of 742 in Banks category
102 out of 742 in Banks category
Customer service
89 in category
86 in category
Product or Service Quality
77 in category
52 in category
Website
64 in category
70 in category
Additional Fees
87 in category
63 in category

Commerce Bank and Bank Of America Rating Details

Customer service
1.3 (48 reviews)
1.3 (424 reviews)
Reviewer's quote

Customer Service number is not very helpful, as every question has to be transferred around to another rep to be addressed by a so called specialist. This bank is also horrible about putting crap fees on checking and savings accounts and they generally view their customers as objects to simply mine...

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I called customer service to get my mortgage payoff. It is impossible to talk to someone, been waiting for over 40min on the phone and no answer..

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Product or Service Quality
1.3 (44 reviews)
1.5 (381 reviews)
Reviewer's quote

This is the letter I sent to Customer Service after a terrible experience with their employees. Hello Customer Service department: I would like to let you know that I went to your branch office located on 3000 W 6th St. Lawrence, Kansas 660** ** minutes before closing on10/11, (2:32 - 2:35pm ish)...

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The costumer service take action Costumer don’t need to make..

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Website
2 (40 reviews)
1.9 (342 reviews)
Reviewer's quote

...On their website, they go further regarding their commitment to getting to know their customer by saying; “What worries them. What dreams inspire them. Then we work together to help them find the financial solutions that truly make a difference in their lives...

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So it turns out that I needed to make an appt but could not because of a poorly organized website and bank employees who do NOT answer the phones at local branches! Please do yourself a favor and bank somewhere else. Especially if you are a senior citizen. Save yourself the frustration of dealing...

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Additional Fees
1.3 (39 reviews)
1.4 (312 reviews)
Reviewer's quote

...00 in fees in a 2 year period. I have never in my 63 years of life every put money into a savings account and lost money. Unbelievable!! They said it was dormant..

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...ONE OF THE CHARGES CONCERNING THE "LEAK" BY BEAR PLUMBING BUT BANK OF AMERICA REFUSES TO DROP IT! AND BANK OF AMERICA CONTINUE UNBELIEVABLY CHARGING ME LATE FEES ON AN ACCOUNT THAT DOES NOT BELONG TO THE BANK OF AMERICA! I'M SO TERRIBLY DISAPPOINTED IN THE BANK OF AMERICA AND "AMERICA" SHOULD BE STRIPPED FROM THEIR NAME AS THEY DO NOT CORRECTLY REPRESENT SUCH A GREAT COUNTRY "AMERICA"! AND "AMERICA" IS BEING MISUSED AND ABUSED BY THIS...

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Commerce Bank and Bank Of America Pros and Cons

Pros
  • Near home
  • Lots of branches
  • How the used to operate
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Bogus fees
  • Untrained employees to treat clients
  • Poor customer service
  • Customer service
  • No resolution available
  • Poor service care

Commerce Bank and Bank Of America Most Positive Reviews

Top rated reviews
3.9

i ask for info. and they delivered it quickly

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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3.7

We have been customers here for 15+ years. Soon we will be pulling our service from this bank. 3 MONTHS ago there were...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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Commerce Bank and Bank Of America Most Critical Reviews

Lowest rated reviews
1

March 9, 2015
I made a normal checking deposit with the ATM on location 922 Walnut St. KCMO 64106. When I deposited my...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

had account for 8 years to transfer funds to my commerce credit card only. In the fall they snuck in some statement-...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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Commerce Bank and Bank Of America Latest Reviews

Recent published reviews
1

Tellers are very rude and lazy. They took money off my card that I didn't get. Asked about it in person was treated...

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1

My balance was paid and my credit card account was closed and they still charging me some phantom interest. Then there...

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1

Commerce bank is a scam and they take advantage of students. They charge you for withdrawing money from THEIR ATMS. Had...

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No votes

The worst bank Bank of America has had my $16,000 check for over eight days with two holds Absolutely ridiculous that...

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Commerce Bank and Bank Of America Products and Services

Most reviewed product and services
  • Commerce Bank Deposit (10 reviews)
  • Commerce Bank Checking Account (8 reviews)
  • Commerce Bank Online Banking (7 reviews)
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (126 reviews)
  • Bank Of America Checking Account (120 reviews)