PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Citibank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Citibank

Bank Of America and Citibank Overview

Total reviews 1585 488
Company responses 0 0
Issues resolved 6 6

Bank Of America and Citibank Consumer Ratings

Rank
101 out of 740 in Banks category
120 out of 740 in Banks category
Customer service
95 in category
109 in category
Product or Service Quality
59 in category
92 in category
Website
72 in category
89 in category
Reliability
66 in category
84 in category

Bank Of America and Citibank Rating Details

Customer service
1.3 (419 reviews)
1.2 (188 reviews)
Reviewer's quote

I called customer service to get my mortgage payoff. It is impossible to talk to someone, been waiting for over 40min on the phone and no answer..

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...CAPITALONE HAS 24-7 customer service, and citi gets routed 1st to phillipines and only upon request do you get a U. S. rep...

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Product or Service Quality
1.4 (377 reviews)
1.3 (154 reviews)
Reviewer's quote

As I entered the bank, I found customer service associate named Lee, I told her that I have big deposit and it would be better to have it at of the offices. Lee told me that everyone is busy and no one can accommodate me for such deposit. I waited in line, as my turn come up, I let Taylor knows...

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...I would give their customer service zero stars if I could..

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Website
1.9 (338 reviews)
1.7 (142 reviews)
Reviewer's quote

So it turns out that I needed to make an appt but could not because of a poorly organized website and bank employees who do NOT answer the phones at local branches! Please do yourself a favor and bank somewhere else. Especially if you are a senior citizen. Save yourself the frustration of dealing...

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I ordered some items from a website online turns out to be a fake company that funnels money to china. They provided a tracking number and mailed me an empty package that was the size of a letter the object i ordered was atleast 50lbs. The company ruled in favor of the fraudulent company that...

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Reliability
1.3 (329 reviews)
1.3 (144 reviews)
Reviewer's quote

ROBERT TOMITS, A BANK OF AMERICA SUPERVISOR, WAS THE WORST SUPERVISOR I'VE EVER HAD THE UNPLEASANT EXPERIENCE OF ATTEMPTING TO COMMUNICATE WITH. ROBERT HAD NO COMPASSION FOR ME AS A LONG-TERM PAST BANK OF AMERICA CUSTOMER. ROBERT APPROVED HIS AND BANK OF AMERICA'S CRIMINAL ACTION OF ALLOWING TWO...

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In the midst of the COVID9 pandemic when all other companies are offering Miss payments etc. CITIBANK CANCELED MY CREDIT CARD WITH A ZERO BALANCE because they decided I had too much debt. Mind you I pay my bills just find every month with plenty left over and I've had a card with them for years and...

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Bank Of America and Citibank Pros and Cons

Pros
  • Online ability
  • Many locations
  • Never had any issue until now
  • When they used to keep their word
  • Politeness of staff
  • Card color
Cons
  • Customer service
  • No resolution available
  • Poor service care
  • Customer service
  • Unhelpfullness
  • Customer sercive

Bank Of America and Citibank Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

So far I have been waiting 16 minutes for a customer service rep to answer. They are all busy.- now 21

Should I try a...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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5

We paid our loan on time plus extra principal payments for many years! CitiBank sold us to now Mr. Copper, the worst...

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Bank Of America and Citibank Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

I signed up for a Citi credit card under a promotion to earn bonus 'thankyou' points. I had to spend $1,500.00 in 3 mon...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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1

Signed up for a promo - they never gave the points they said they would. They constantly blamed me and transferred me...

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Bank Of America and Citibank Latest Reviews

Recent published reviews
No votes

Bank Of America refuses to give AAron morales his checking account along with debit card he needs debit card to pay off...

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1

In the midst of the COVID9 pandemic when all other companies are offering Miss payments etc. CITIBANK CANCELED MY...

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No votes

Same thing happened to me after 42 days they closed my account with $65k in it and have been saying its under review eve...

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No votes

Bank has not yet verified my amount with flipkart. It's a huge amount. Please ensure I get the amount back. If not pleas...

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Bank Of America and Citibank Products and Services

Most reviewed product and services
  • Bank Of America Account (249 reviews)
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (124 reviews)
  • Citibank Account (96 reviews)
  • Citibank Credit Card (82 reviews)
  • Citibank Customer Care (57 reviews)