PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Citibank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Citibank

Bank Of America and Citibank Overview

Total reviews
1492
433
Company responses
0
0
Issues resolved
6
6

Bank Of America was first mentioned on PissedConsumer on Nov 20, 2007 and since then this brand received 1492 reviews. It is 1059 reviews more than Citibank received since Dec 12, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Citibank customer support team than with Bank Of America customer service.

Bank Of America and Citibank Consumer Ratings

Rank
87 out of 921 in Banks category
105 out of 921 in Banks category
Customer service
91 in category
102 in category
Product or Service Quality
49 in category
80 in category
Staff
89 in category
85 in category

According to consumer ratings and reviews, Bank Of America ranks 18 points higher in the Banks category than Citibank. People gave Bank Of America 1.3 stars for Customer service criterion in Banks category and it is 123 points higher than the worst rated brand in this category. At the same time, Citibank was rated 1.2 stars for Customer service criterion in this category and it is 112 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Bank Of America has a higher rating than Citibank. Regarding Staff criterion, consumers gave Bank Of America 1.4 stars and it is 58% greater than other in category. Citibank however was rated 1.5 stars and it is 60% greater than other in category.

Bank Of America and Citibank Rating Details

Customer service
1.3 (361 reviews)
1.2 (155 reviews)
Reviewer's quote

Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination...

Nope

...and needed a reset so, from the website, I went through the process of verifying my identity (note to anyone who ignores my advice to not become a future customer--remembering your security word is *the* most important part of this process, so write it down and keep up with it). Their user name/password retrieval page...

Chris S
Product or Service Quality
1.5 (325 reviews)
1.3 (129 reviews)
Reviewer's quote

Their credit card service is a nightmare and they mistreat and outright abuse their customers. They do not remove fraudulent charges, even when they have been proven. I would not ever recommend them to anyone, massive foreclosures and lawsuits..

PissedConsumer1720437

Good Day--This is an active complaint within CitiBank with a case number #81203291 filed within Customer Service Chat by a CitiBank Employee with the name Barry #ID N2088 that reflected the reality that my family was wrongly denied the 40,000 miles even though there was a confirmation given to us...

Carl T
Staff
1.4 (295 reviews)
1.5 (119 reviews)
Reviewer's quote

Most of the time the motor bank is closed because boa is too cheap to pay enough employees to staff the branch. They do not care that the line for the one teller working is almost out the door. Yet there are other employees walking around the bank when they could open at least one more teller...

Dee

Secondly, each interaction with Citi staff is not ‘customer centric’, your staff take notes and do not share them with their customers so we have no way of knowing what has been recorded or not recorded, regarding our interaction. Thirdly, your processes/systems cannot be relied upon due to the...

GARY R

Bank Of America and Citibank Pros and Cons

Pros
  • Online ability
  • Many locations
  • Courteous agents
  • When they used to keep their word
  • Politeness of staff
  • Access of customer support through web site
Cons
  • Customer service
  • No resolution available
  • Nobody to talk to for help
  • Customer service
  • Unhelpfullness
  • Disdain for middle class

Bank Of America and Citibank Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

5

So far I have been waiting 16 minutes for a customer service rep to answer. They are all busy.- now 21

Should I try a...

Bank Of America and Citibank Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

1

I signed up for a Citi credit card under a promotion to earn bonus 'thankyou' points. I had to spend $1,500.00 in 3 mon...

Bank Of America and Citibank Latest Reviews

Recent published reviews
1

well i logged into my bank and all three of my accounts were in the red in the amounts of -$888,595.67 after nearly...

Read all 1492 reviews
1

I opened a Citi gold banking account. The process of opening the account seemed drawn out and convoluted. Once opening...

Read all 433 reviews

Bank Of America and Citibank Products and Services

Most reviewed product and services
  • Bank Of America Account (236 reviews)
  • Bank Of America Mortgage (161 reviews)
  • Bank Of America Checking Account (119 reviews)
  • Citibank Account (89 reviews)
  • Citibank Credit Card (76 reviews)
  • Citibank Customer Care (53 reviews)