PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Bank Of America

Chase Bank and Bank Of America Overview

Total reviews 1766 1596
Company responses 0 0
Issues resolved 9 6

Chase Bank and Bank Of America Consumer Ratings

Rank
108 out of 748 in Banks category
105 out of 748 in Banks category
Customer service
110 in category
105 in category
Product or Service Quality
54 in category
63 in category
Website
59 in category
80 in category
Reliability
70 in category
72 in category

Chase Bank and Bank Of America Rating Details

Customer service
1.3 (525 reviews)
1.3 (429 reviews)
Reviewer's quote

I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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...Now I'm even more angry at the lack of customer service. I demanded again to talk to a supervisor..

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Product or Service Quality
1.6 (459 reviews)
1.5 (385 reviews)
Reviewer's quote

..." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated..

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The costumer service take action Costumer don’t need to make..

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Website
2 (415 reviews)
1.9 (345 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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How do the website say we are they are waving fees for the people thats been affected but it doesnt say how many they will help with or anything thing. I think Im fin to sue for false advertising..

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Reliability
1.4 (382 reviews)
1.3 (336 reviews)
Reviewer's quote

I am very disappointed in the way the way chase dealt with my complaint. They were not very helpful. I felt like I was committed a fraud or something.Sometimes these companies pose as the company and come to find out we get tricked into giving our Card information not knowing we are being conceived...

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I had a business credit card. I also have 4 personal accounts. I assumed the card was being paid, because I did not receive any information with regards to this old account. Then one day, they deducted a VERY large sum from my personal account and only found out about it because they sent me a...

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Chase Bank and Bank Of America Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • No resolution available
  • No reconsideration offered

Chase Bank and Bank Of America Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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Chase Bank and Bank Of America Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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Chase Bank and Bank Of America Latest Reviews

Recent published reviews
2.5

I am very disappointed in the way the way chase dealt with my complaint. They were not very helpful. I felt like I was c...

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1.9

I had a business credit card. I also have 4 personal accounts. I assumed the card was being paid, because I did not...

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1

Someone charged my canceled Chase (Amazon) credit card with a few dollars like $8. I have advised Chase that the charge...

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1

I visited your bank this morning on First Colonial Road after getting a heslth screening. I had a wonderful chat with...

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Chase Bank and Bank Of America Products and Services

Most reviewed product and services
  • Chase Bank Credit Card (206 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (127 reviews)
  • Bank Of America Checking Account (120 reviews)