PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Bank Of America

Chase Bank and Bank Of America Overview

Total reviews
1633
1492
Company responses
0
0
Issues resolved
6
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1633 reviews. It is 141 reviews more than Bank Of America received since Nov 20, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Chase Bank customer support team and Bank Of America customer service.

Chase Bank and Bank Of America Consumer Ratings

Rank
91 out of 921 in Banks category
87 out of 921 in Banks category
Customer service
98 in category
90 in category
Product or Service Quality
37 in category
49 in category
Website
45 in category
62 in category

According to consumer ratings and reviews, Bank Of America ranks 4 points higher in the Banks category than Chase Bank. People gave Chase Bank 1.3 stars for Customer service criterion in Banks category and it is 116 points higher than the worst rated brand in this category. At the same time, Bank Of America was rated 1.3 stars for Customer service criterion in this category and it is 124 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than Bank Of America. Regarding Website criterion, consumers gave Chase Bank 2 stars and it is 79% greater than other in category. Bank Of America however was rated 2 stars and it is 71% greater than other in category.

Chase Bank and Bank Of America Rating Details

Customer service
1.3 (450 reviews)
1.3 (361 reviews)
Reviewer's quote

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle

Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination...

Nope
Product or Service Quality
1.6 (381 reviews)
1.5 (325 reviews)
Reviewer's quote

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534

Their credit card service is a nightmare and they mistreat and outright abuse their customers. They do not remove fraudulent charges, even when they have been proven. I would not ever recommend them to anyone, massive foreclosures and lawsuits..

PissedConsumer1720437
Website
2 (351 reviews)
2 (294 reviews)
Reviewer's quote

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

...You would think thst all the money they save by payoling virtually zero interest, they could afford infrastructure or some one that knows how to manage a website..

PissedConsumer1641309

Chase Bank and Bank Of America Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • Website
  • Online ability
  • Many locations
  • Courteous agents
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Customer service
  • No resolution available
  • Nobody to talk to for help

Chase Bank and Bank Of America Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

Chase Bank and Bank Of America Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

Chase Bank and Bank Of America Latest Reviews

Recent published reviews
1

THE WORSE BANK I HAVE DEALT WITH IF I NEW THIS BANK WAS TIED TO MY AMAZON CARD I WOULD NEVER GOTTEN THE CARD THEY...

Read all 1633 reviews
1

well i logged into my bank and all three of my accounts were in the red in the amounts of -$888,595.67 after nearly...

Read all 1492 reviews

Chase Bank and Bank Of America Products and Services

Most reviewed product and services
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Bank Of America Account (236 reviews)
  • Bank Of America Mortgage (161 reviews)
  • Bank Of America Checking Account (119 reviews)