PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Chase Bank

Bank Of America and Chase Bank Overview

Total reviews 2317 2368
Company responses 0 0
Issues resolved 14 16

Bank Of America and Chase Bank Consumer Ratings

Rank
188 out of 1245 in Banks category
190 out of 1245 in Banks category
Customer service
171 in category
217 in category
Product or Service Quality
164 in category
160 in category
Website
177 in category
139 in category
Reliability
144 in category
161 in category

Bank Of America and Chase Bank Rating Details

Customer service
1.5
(718 reviews)
1.4
(775 reviews)
Reviewer's quote

...After writing a review and contacting customer service only several days after I was contacted. Now they have done it again! They simply do not care. All they care about is working with your money...

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...When I call customer service I get *** and told to call back . call back and told to wait ..

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Product or Service Quality
1.6
(629 reviews)
1.6
(673 reviews)
Reviewer's quote

...nt who I tried to reason with for the amount the merchant refused so I called bank of america to dispute the claim my grandson suffered a broken nose due to a product the merchant was selling bank of america said the merchant had y0 days to respond the merchant did not 5 months later bank of america charged me the ...

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called customer service got some *** in hati after 2 hrs in their phone maze he talked like he had a mouth full of *** wich was by design i will be closing this acct chase freedom will not be in my wallet..

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Website
2
(583 reviews)
2
(630 reviews)
Reviewer's quote

...Their technology -- website and mobile -- is horrible. Technology is my business, and I have been involved in designing and testing computer systems for nearly 50 years. Whoever is in charge of Bank of America's customer user experience (UX) should be fired for cause...

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...You are not transferred to a Zelle website when doing a Zelle transaction. It is all part of Chase. I have no way of discovering who Kim Kirkland is or getting any of her information without Chase demanding the information associated with her bank account who relayed my money to her...

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Reliability
1.6
(570 reviews)
1.6
(617 reviews)
Reviewer's quote

Using an iPad, iPhone, Android phone, and a MacBook; I cannot log in to Bank of America. Sign in automatically takes you to a screen to reset your password. I KNOW my username. I KNOW my password. I am prompted with every attempt to enter the last 6 numbers of my account and my social. This does...

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FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant disclose to me they closed my account and now I have to wait for a check to get my money

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Bank Of America and Chase Bank Pros and Cons

Pros
  • Online ability
  • Many locations
  • Never had any issue until now
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Customer service
  • No resolution available
  • No reconsideration offered
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Bank Of America and Chase Bank Most Positive Reviews

Top rated reviews
5

check not received at bank of hawaii. checked with them and they have been looking. Dolores at bank of america is...

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5

Waiting for call back. Uploaded documents and have not heard about my card status Have been waiting a few days

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5

I really like him. He was very intelligent and knowledgeable. I hope I always continue to speak with him. He couldnt...

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5

By a website that was selling a device invented by Elon Musk to save electricity thus lowing ones electrical bill.

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Bank Of America and Chase Bank Most Critical Reviews

Lowest rated reviews
1

in November of 2023 I put in a dispute of a charge of 348.99 at first I received a letter from bank of america siding...

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1

November 2014 we opened an Amazon rewards chase account. After a few days of us using it, our account was cancelled due...

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1

3813 Huron Avenue #5Culver City, California 90232-****
Thursday, December 11, 2014
c/o V.I.P. Corporate ExecutivePISSEDC...

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1

FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant...

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Bank Of America and Chase Bank Latest Reviews

Recent published reviews
2.1

Using an iPad, iPhone, Android phone, and a MacBook; I cannot log in to Bank of America. Sign in automatically takes...

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No votes

Someone keeps emailing me saying that my chase card has been fully paid.and I don't have a chase card at all.could you...

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No votes

Bofa individual process center about our Money wth Bank of America my Name is Shahidah Jefferson i been waiting in a...

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No votes

Just waiting on my new card to arrive.. I talked to customer service a day or so ago n he said my new card is on the...

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