PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Chase Bank

Bank Of America and Chase Bank Overview

Total reviews
1573
1744
Company responses
0
0
Issues resolved
6
9

Bank Of America and Chase Bank Consumer Ratings

Rank
90 out of 725 in Banks category
93 out of 725 in Banks category
Customer service
96 in category
No votes
Product or Service Quality
55 in category
No votes
Website
71 in category
No votes
Reliability
67 in category
No votes

Bank Of America and Chase Bank Rating Details

Customer service
1.3 (411 reviews)
No votes
Reviewer's quote

I have been banking with Bank of America since 2007 and I have experienced an extreme decline in the quality of customer service they provide. Last week, my debit card was deactivated without my consent or knowledge. I called customer service to find out what happened...

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...DAWN TAYLOR is the customer service rep on the other end of my "secure messages" and she won't reply! I just opened an account with Chase and this is the worst business experience I have ever encountered. want..

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Product or Service Quality
1.5 (368 reviews)
No votes
Reviewer's quote

After speaking with a customer service representative Supervisor I was told that it is the SOLE discretion of ONE PERSON, the Bank Manager, who makes certain decisions. During this time, since March, BOA HAS NOT had a "required" wearing of face masks. Yesterday when I went I was greeted at the door...

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I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

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Website
1.9 (331 reviews)
No votes
Reviewer's quote

BoA blocks all VPNs now, which makes it almost impossible to pay them online because I have to turn off the VPN, reboot, EXPOSE MY DATA, log on to their website, figure out "which bill" is the current one as they do NOT delete old/paid bills, and then reboot with the VPN enabled. With an older...

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...Chase Leasing and their lousy website have made life miserable for me during this lease. I love the car, but will NEVER, EVER lease through Chase again..

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Reliability
1.3 (321 reviews)
No votes
Reviewer's quote

I accidentally paid my CC Balance twice, I spoke to a rep on July 3rd. They said they would refund the over payment electronically in 7 to 10 business days.By 7/17 I still had not received my money back.I contacted them again that day. The said the rep I spoke to put down to send me a check and...

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I opened a supposedly new account at Chase Bank on July 24, after I was told there was an old charge off. So I paid it and banker Velez says we're good to go. So I deposited a grand in the account. When I tried to sign in online they say the account was suspended on the 27th, yet won't say why....

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Bank Of America and Chase Bank Pros and Cons

Pros
  • Online ability
  • Many locations
  • Never had any issue until now
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Customer service
  • No resolution available
  • Overall failure for a good long term customer
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Bank Of America and Chase Bank Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Bank Of America and Chase Bank Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Bank Of America and Chase Bank Latest Reviews

Recent published reviews
1

I accidentally paid my CC Balance twice, I spoke to a rep on July 3rd. They said they would refund the over payment elec...

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No votes

i closed my credit card because of unauthorized charges. i now have a new credit card and only i have the account...

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1

The bank in CA is charging bank fees knowing the machine or not working properly also they are not helping the poor...

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No votes

I CANNOT ACCESS MY ATM ACCOUNT ONLINE. I HAVE BEEN TRYING FOR 4 DAYS TO GET THIS RESOLVED. I HAVE TALKED TO ONLINE...

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Bank Of America and Chase Bank Products and Services

Most reviewed product and services
  • Bank Of America Account (247 reviews)
  • Bank Of America Mortgage (162 reviews)
  • Bank Of America Credit Card (122 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (201 reviews)
  • Chase Bank Mortgage (167 reviews)