PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Chase Bank

Bank Of America and Chase Bank Overview

Total reviews
1497
1636
Company responses
0
0
Issues resolved
6
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1636 reviews. It is 139 reviews more than Bank Of America received since Nov 20, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Bank Of America customer support team and Chase Bank customer service.

Bank Of America and Chase Bank Consumer Ratings

Rank
86 out of 920 in Banks category
90 out of 920 in Banks category
Customer service
90 in category
98 in category
Product or Service Quality
50 in category
38 in category
Staff
88 in category
83 in category

According to consumer ratings and reviews, Bank Of America ranks 4 points higher in the Banks category than Chase Bank. People gave Bank Of America 1.3 stars for Customer service criterion in Banks category and it is 122 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 114 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than Bank Of America. Regarding Staff criterion, consumers gave Bank Of America 1.4 stars and it is 58% greater than other in category. Chase Bank however was rated 1.4 stars and it is 61% greater than other in category.

Bank Of America and Chase Bank Rating Details

Customer service
1.3 (364 reviews)
1.3 (451 reviews)
Reviewer's quote

From: New Century International Account Number: xxxx xxxx 1204 Loan Number: xxx xxxx 048 We are very disappointed with Bank of America Customer Service. They handled our account in a very unprofessional manner and they lied to us in many occasions. We have been working with Bank of America for over...

Scottlyn

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle
Product or Service Quality
1.5 (328 reviews)
1.6 (383 reviews)
Reviewer's quote

Their credit card service is a nightmare and they mistreat and outright abuse their customers. They do not remove fraudulent charges, even when they have been proven. I would not ever recommend them to anyone, massive foreclosures and lawsuits..

PissedConsumer1720437

Twice today I called their customer service number to schedule an appointment with a local branch (because the damn branch NEVER answers their phone) and the customer service employees tell me they can only connect me with that same branch who DOESN'T answer their phones ! MR. CEO, WHY are you...

Robert C
Staff
1.4 (298 reviews)
1.4 (326 reviews)
Reviewer's quote

Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination...

Nope

..." Their staff boast about how big their bank is again and again. that does not impress me. It is important that you think carefully when you choose a bank...

PissedConsumer1445824

Bank Of America and Chase Bank Pros and Cons

Pros
  • Online ability
  • Many locations
  • Courteous agents
  • Convenience
  • Having atms everywhere
  • Website
Cons
  • Customer service
  • No resolution available
  • Nobody to talk to for help
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Bank Of America and Chase Bank Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Bank Of America and Chase Bank Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Bank Of America and Chase Bank Latest Reviews

Recent published reviews
1

They are partners with BOA and if they refer you to Merrill Lynch your money will be DOA. Merrill Edge and Merrill...

Read all 1497 reviews
2

My account is overdrawn $102.23 and I wanted to know how this occurred?

Read all 1636 reviews

Bank Of America and Chase Bank Products and Services

Most reviewed product and services
  • Bank Of America Account (237 reviews)
  • Bank Of America Mortgage (161 reviews)
  • Bank Of America Checking Account (119 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)