PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Chase Bank

Bank Of America and Chase Bank Overview

Total reviews 1613 1781
Company responses 0 0
Issues resolved 6 9

Bank Of America and Chase Bank Consumer Ratings

Rank
107 out of 707 in Banks category
110 out of 707 in Banks category
Customer service
107 in category
111 in category
Product or Service Quality
70 in category
57 in category
Website
81 in category
58 in category
Reliability
73 in category
72 in category

Bank Of America and Chase Bank Rating Details

Customer service
1.3 (440 reviews)
1.3 (530 reviews)
Reviewer's quote

...Branch is still closed! Held for 48 minutes for customer service today. I will not pay the late fee!!!!!!!..

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...After countless calls to Chase customer service and being forwarded from dept. to dept. , I was told I needed to go to a branch to present my identification...

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Product or Service Quality
1.4 (393 reviews)
1.6 (465 reviews)
Reviewer's quote

The costumer service take action Costumer don’t need to make..

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..." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated..

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Website
1.9 (352 reviews)
2 (418 reviews)
Reviewer's quote

How do the website say we are they are waving fees for the people thats been affected but it doesnt say how many they will help with or anything thing. I think Im fin to sue for false advertising..

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Reliability
1.3 (344 reviews)
1.4 (386 reviews)
Reviewer's quote

Bought a car in 2017 and got a little behind on the payments but trying to get them caught up. But the car got stolen in November of 2020 and the Guy that stole it ran from the law and he wrecked the car and the ins. co deemed it a total loss and payed most of the car loan and so I thought maybe...

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INCOMPETENT INCOMPETENT INCOMPETENT INCOMPETENT INCOMPETENT

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Bank Of America and Chase Bank Pros and Cons

Pros
  • Online ability
  • Many locations
  • Never had any issue until now
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Customer service
  • No reconsideration offered
  • Overall failure for a good long term customer
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Bank Of America and Chase Bank Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Bank Of America and Chase Bank Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Bank Of America and Chase Bank Latest Reviews

Recent published reviews
No votes

Works 1% of the time! Lighting And backgrounds makes no difference....

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No votes

Tried to withdraw and my maximum withdraw exceeded?? How?

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1

Bought a car in 2017 and got a little behind on the payments but trying to get them caught up. But the car got stolen...

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No votes

After several years of being a loyal customer I was shocked when I had a really poor customer experience. I was told by...

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Bank Of America and Chase Bank Products and Services

Most reviewed product and services
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (127 reviews)
  • Bank Of America Checking Account (120 reviews)
  • Chase Bank Credit Card (206 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (136 reviews)