PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Chase Bank

Bank Of America and Chase Bank Overview

Total reviews 1587 1759
Company responses 0 0
Issues resolved 6 9

Bank Of America and Chase Bank Consumer Ratings

Rank
102 out of 741 in Banks category
105 out of 741 in Banks category
Customer service
No votes
87 in category
Product or Service Quality
No votes
44 in category
Website
No votes
54 in category
Reliability
No votes
58 in category

Bank Of America and Chase Bank Rating Details

Customer service
No votes
1.3 (521 reviews)
Reviewer's quote

I called customer service to get my mortgage payoff. It is impossible to talk to someone, been waiting for over 40min on the phone and no answer..

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I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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Product or Service Quality
No votes
1.6 (455 reviews)
Reviewer's quote

The costumer service take action Costumer don’t need to make..

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When ever i visited Chase, I received service i needs as i wanted. But at Metuchen NJ bank misguide about Chase Sapphire account &;; bank not give my a/c opening reward!..

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Website
No votes
2 (411 reviews)
Reviewer's quote

So it turns out that I needed to make an appt but could not because of a poorly organized website and bank employees who do NOT answer the phones at local branches! Please do yourself a favor and bank somewhere else. Especially if you are a senior citizen. Save yourself the frustration of dealing...

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Reliability
No votes
1.4 (378 reviews)
Reviewer's quote

I closed my credit card account and continued to get automatic payments withdrawn from my external checking account. After bouncing around between 3 different departments for 1.5 hours the last rep lied to me and told me the automatic bill pay was set up at my end and that they had no record at...

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Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in contact with the merchant.

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Bank Of America and Chase Bank Pros and Cons

Pros
  • Online ability
  • Many locations
  • Never had any issue until now
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Customer service
  • No resolution available
  • Poor service care
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Bank Of America and Chase Bank Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Bank Of America and Chase Bank Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Bank Of America and Chase Bank Latest Reviews

Recent published reviews
3.9

The costumer service take action
Costumer don’t need to make

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2

I attempted to log on to my Chase account Monday 19th 2020. My password is saved on my laptop but for some reason it...

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1

I closed my credit card account and continued to get automatic payments withdrawn from my external checking account....

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4.2

Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in...

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Bank Of America and Chase Bank Products and Services

Most reviewed product and services
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (125 reviews)
  • Bank Of America Checking Account (120 reviews)
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)