PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bank Of America and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bank Of America
Chase Bank

Bank Of America and Chase Bank Overview

Total reviews
1482
1629
Company responses
0
0
Issues resolved
6
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1629 reviews. It is 147 reviews more than Bank Of America received since Nov 20, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Bank Of America customer support team and Chase Bank customer service.

Bank Of America and Chase Bank Consumer Ratings

Rank
83 out of 1026 in Banks category
87 out of 1026 in Banks category
Customer service
87 in category
96 in category
Product or Service Quality
47 in category
37 in category
Website
58 in category
41 in category

According to consumer ratings and reviews, Bank Of America ranks 4 points higher in the Banks category than Chase Bank. People gave Bank Of America 1.3 stars for Customer service criterion in Banks category and it is 127 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 118 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than Bank Of America. Regarding Website criterion, consumers gave Bank Of America 2 stars and it is 73% greater than other in category. Chase Bank however was rated 2.1 stars and it is 81% greater than other in category.

Bank Of America and Chase Bank Rating Details

Customer service
1.3 (355 reviews)
1.3 (448 reviews)
Reviewer's quote

Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination...

Nope

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534
Product or Service Quality
1.5 (320 reviews)
1.6 (379 reviews)
Reviewer's quote

On Oct 2 I woke up to our 6 family accounts being closed and could not even access viewing them online.I was told BofA has right to close our accts 4 A business decision. Can’t release the $18,000 funds in 6 of our accts. For at least 10 days.These are my kids accounts opened while they were at...

Carmen L

I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card 4833-1602–0178–3674...

PissedConsumer1687344
Website
2 (290 reviews)
2.1 (349 reviews)
Reviewer's quote

...You would think thst all the money they save by payoling virtually zero interest, they could afford infrastructure or some one that knows how to manage a website..

PissedConsumer1641309

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

Bank Of America and Chase Bank Pros and Cons

Pros
  • Online ability
  • Many locations
  • Courteous agents
  • Convenience
  • Having atms everywhere
  • Online banking
Cons
  • Customer service
  • No resolution available
  • Nobody to talk to for help
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Bank Of America and Chase Bank Most Positive Reviews

Top rated reviews
5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Bank Of America and Chase Bank Most Critical Reviews

Lowest rated reviews
1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Bank Of America and Chase Bank Latest Reviews

Recent published reviews
1

Group of Moran's.During my business loan they make mistakes every single day, stealing your money and breach your...

Read all 1482 reviews
1

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews

Bank Of America and Chase Bank Products and Services

Most reviewed product and services
  • Bank Of America Account (236 reviews)
  • Bank Of America Mortgage (161 reviews)
  • Bank Of America Credit Card (116 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)