PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One 360 and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One 360
Bank Of America

Capital One 360 and Bank Of America Overview

Total reviews
174
1493
Company responses
0
0
Issues resolved
0
6

Bank Of America was first mentioned on PissedConsumer on Nov 20, 2007 and since then this brand received 1493 reviews. It is 1319 reviews more than Capital One 360 received since Sep 26, 2013.

Capital One 360 and Bank Of America Consumer Ratings

Rank
77 out of 921 in Banks category
87 out of 921 in Banks category
Customer service
63 in category
89 in category
Website
117 in category
61 in category
Reliability
45 in category
57 in category

According to consumer ratings and reviews, Capital One 360 ranks 10 points higher in the Banks category than Bank Of America. People gave Capital One 360 1.5 stars for Customer service criterion in Banks category and it is 149 points higher than the worst rated brand in this category. At the same time, Bank Of America was rated 1.3 stars for Customer service criterion in this category and it is 123 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Bank Of America has a higher rating than Capital One 360. Regarding Reliability criterion, consumers gave Capital One 360 1.5 stars and it is 79% greater than other in category. Bank Of America however was rated 1.4 stars and it is 73% greater than other in category.

Capital One 360 and Bank Of America Rating Details

Customer service
1.5 (96 reviews)
1.3 (361 reviews)
Reviewer's quote

...Customer service was unable to provide any contact information. I can not use my debit card for 30 days..

Marianna K

Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination...

Nope
Website
1.4 (93 reviews)
2 (294 reviews)
Reviewer's quote

...So, I go to the website and begin the process. Can't get beyond the sign-on phase. Account insists on 2-step authorization, but I never receive the code...

ronald r

...You would think thst all the money they save by payoling virtually zero interest, they could afford infrastructure or some one that knows how to manage a website..

PissedConsumer1641309
Reliability
1.5 (83 reviews)
1.4 (279 reviews)
Reviewer's quote

I was checking my savings accounts and noticed that it looked like capitalone was giving me very little interest. The reason I opened the account was because my bank was paying so little. When I opened the account it was paying close to 2%. But it turns out that they were now paying 0.6%. I have to...

Adem

Closed my account and wont tell me why ? Its always 7-10 day youll have your money I been waiting since beginning of December2019?

Ryle

Capital One 360 and Bank Of America Pros and Cons

Pros
  • Youre joking right
  • Conveince of having online banking
  • Used to have good customer service
  • Online ability
  • Many locations
  • Courteous agents
Cons
  • No solution to my problem after speaking with several managers
  • Dont care what they do to a customer
  • How is this even legal
  • Customer service
  • No resolution available
  • Nobody to talk to for help

Capital One 360 and Bank Of America Most Positive Reviews

Top rated reviews
4.5

If anyone has 360 from Capital One, you've seen the changes on the website if you They wanted to make it look more like...

5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

Capital One 360 and Bank Of America Most Critical Reviews

Lowest rated reviews
1

I just opened a checking account and i had a customer of mine pay me for work i did by bank to bank transfer of...

1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

Capital One 360 and Bank Of America Latest Reviews

Recent published reviews
1.2

about three months ago, I closed my standard savings account earning 0.1% interest to a 360 performance account earning...

Read all 174 reviews

YOU *** CLOSED MY ACCOUNT BECAUSE IT WAS HACKED AND NOW ALL THREE OF MY ACCOUUNTS ARE NEG 888888888 and its a three day...

Read all 1493 reviews

Capital One 360 and Bank Of America Products and Services

Most reviewed product and services
  • Capital One 360 Checking Account (35 reviews)
  • Capital One 360 Account (28 reviews)
  • Capital One 360 Website (24 reviews)
  • Bank Of America Account (236 reviews)
  • Bank Of America Mortgage (161 reviews)
  • Bank Of America Checking Account (119 reviews)