PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BenefitWallet and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BenefitWallet

BenefitWallet

Has Verified Representatives
1.9
BenefitWallet
Bank Of America

BenefitWallet and Bank Of America Overview

Total reviews
204
1571
Company responses
117
0
Issues resolved
1
6

BenefitWallet and Bank Of America Consumer Ratings

Rank
199 out of 1858 in Financial Services category
90 out of 725 in Banks category
Customer service
284 in category
93 in category
Reliability
232 in category
63 in category
Product or Service Quality
282 in category
55 in category
Website
295 in category
70 in category

BenefitWallet and Bank Of America Rating Details

Customer service
1.1 (118 reviews)
1.3 (409 reviews)
Reviewer's quote

They don't have any customer service training that is on par with the industry including the lack of knowing how to handle escalated situations. Their call script for their agents is not all-inclusive enough to guide them because they never know what to say, do or even know where/when to ask for...

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I have been banking with Bank of America since 2007 and I have experienced an extreme decline in the quality of customer service they provide. Last week, my debit card was deactivated without my consent or knowledge. I called customer service to find out what happened...

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Reliability
1.1 (98 reviews)
1.3 (319 reviews)
Reviewer's quote

My sister and I phoned in today because my sister is now POA for our 88-year-old father. My sister had tried sending in the POA paperwork by mail to the address on the paperwork received in the mail and it came back undeliverable. We decided to call in to get assistance, and we were on the phone...

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after maintaining credit limit of $10K, I paid off the account and they rewarded me by lowering my credit limit to $1,000 citing my balance was too high???? and they were making 15%+ interest. I'm done with BOA and affiliated companies.

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Product or Service Quality
1.1 (98 reviews)
1.5 (368 reviews)
Reviewer's quote

...Customer service claimed they would help to get the refunds and close the account. Well they did nothing. I am on my third try to get the remaining funds back...

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After speaking with a customer service representative Supervisor I was told that it is the SOLE discretion of ONE PERSON, the Bank Manager, who makes certain decisions. During this time, since March, BOA HAS NOT had a "required" wearing of face masks. Yesterday when I went I was greeted at the door...

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Website
1.4 (98 reviews)
1.9 (331 reviews)
Reviewer's quote

The only way you can make dollar and cents charges is to either pay out of pocket and choose to be reimbursed or to use their "Pay a Provider" link on the website, which takes 3-5 business days. A luxury most providers aren't willing to wait on. To top it off, they will not transfer any balances...

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BoA blocks all VPNs now, which makes it almost impossible to pay them online because I have to turn off the VPN, reboot, EXPOSE MY DATA, log on to their website, figure out "which bill" is the current one as they do NOT delete old/paid bills, and then reboot with the VPN enabled. With an older...

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BenefitWallet and Bank Of America Pros and Cons

Pros
  • Zero customer service
  • Updated website
  • Should be shut down go out of business
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Customer service
  • Lack of accountability on their part
  • Service failure by customer non-service
  • Customer service
  • No resolution available
  • Overall failure for a good long term customer

BenefitWallet and Bank Of America Most Positive Reviews

Top rated reviews
4.3

I love everything about Benefit Wallet! The customer are very competent and they are very eager to assist customers. I...

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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3.3

It seems the goal of whoever designed the website security is not to prevent unauthorized access but to achieve maximum...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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BenefitWallet and Bank Of America Most Critical Reviews

Lowest rated reviews
1

I closed my account in February and I still don't have my check. They closed the account but haven't sent the check to...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

Incompetent. I paid a doctor bill with the card but the doctor was not due the money. When the doctor's office rebill...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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BenefitWallet and Bank Of America Latest Reviews

Recent published reviews
1

Reported fraud on my account 1 year ago. They told me their fraud claim process was 60 days. Kept calling for informatio...

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1

B of A refused to cash a $5k check that was written me personally on an account that was good, passport and DL...

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1

My sister and I phoned in today because my sister is now POA for our 88-year-old father. My sister had tried sending in...

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1

after maintaining credit limit of $10K, I paid off the account and they rewarded me by lowering my credit limit to...

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BenefitWallet and Bank Of America Products and Services

Most reviewed product and services
  • Benefitwallet Account (46 reviews)
  • Benefitwallet Health Savings Account (39 reviews)
  • Benefitwallet Customer Care (33 reviews)
  • Bank Of America Account (247 reviews)
  • Bank Of America Mortgage (162 reviews)
  • Bank Of America Credit Card (121 reviews)