PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BenefitWallet and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BenefitWallet

BenefitWallet

Has Verified Representatives
1.9
BenefitWallet
Bank Of America

BenefitWallet and Bank Of America Overview

Total reviews 206 1590
Company responses 116 0
Issues resolved 1 6

BenefitWallet and Bank Of America Consumer Ratings

Rank
210 out of 1899 in Financial Services category
102 out of 744 in Banks category
Customer service
262 in category
84 in category
Product or Service Quality
255 in category
52 in category
Reliability
210 in category
60 in category
Website
287 in category
70 in category

BenefitWallet and Bank Of America Rating Details

Customer service
1.1 (119 reviews)
1.3 (424 reviews)
Reviewer's quote

They don't have any customer service training that is on par with the industry including the lack of knowing how to handle escalated situations. Their call script for their agents is not all-inclusive enough to guide them because they never know what to say, do or even know where/when to ask for...

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I called customer service to get my mortgage payoff. It is impossible to talk to someone, been waiting for over 40min on the phone and no answer..

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Product or Service Quality
1.1 (99 reviews)
1.5 (381 reviews)
Reviewer's quote

...Customer service claimed they would help to get the refunds and close the account. Well they did nothing. I am on my third try to get the remaining funds back...

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The costumer service take action Costumer don’t need to make..

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Reliability
1.1 (99 reviews)
1.3 (333 reviews)
Reviewer's quote

This is the second time that I requested a reimbursement from BenefitWallet and just like the first time, the funds became unavailable in my account and I still do not have the money transferred to my bank account over a week later.

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My balance was paid and my credit card account was closed and they still charging me some phantom interest. Then there is the BS of being on the phone with them and them telling me that because the account is closed they can't take the amount off. Loyal customer since back in the 80's. I am done...

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Website
1.4 (98 reviews)
1.9 (342 reviews)
Reviewer's quote

...On top of all of this she gave us 5 addresses to send the information to, none of which are the same addresses listed on their website. Everything about this experience has us completely dumbfounded and furious..

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So it turns out that I needed to make an appt but could not because of a poorly organized website and bank employees who do NOT answer the phones at local branches! Please do yourself a favor and bank somewhere else. Especially if you are a senior citizen. Save yourself the frustration of dealing...

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BenefitWallet and Bank Of America Pros and Cons

Pros
  • Should be shut down go out of business
  • Zero customer service
  • Updated website
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Customer service
  • Lack of accountability on their part
  • Service failure by customer non-service
  • Customer service
  • No resolution available
  • Poor service care

BenefitWallet and Bank Of America Most Positive Reviews

Top rated reviews
4.3

I love everything about Benefit Wallet! The customer are very competent and they are very eager to assist customers. I...

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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4

I have a recurring problem with setting up auto debit. Their system kicks it out and you can not get anyone on the...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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BenefitWallet and Bank Of America Most Critical Reviews

Lowest rated reviews
1

I closed my account in February and I still don't have my check. They closed the account but haven't sent the check to...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

Incompetent. I paid a doctor bill with the card but the doctor was not due the money. When the doctor's office rebill...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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BenefitWallet and Bank Of America Latest Reviews

Recent published reviews
1

This is the second time that I requested a reimbursement from BenefitWallet and just like the first time, the funds...

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1

My balance was paid and my credit card account was closed and they still charging me some phantom interest. Then there...

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No votes

I have had 3 debit cards sent to me and have not been able to activate them on the service without spending time with cu...

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No votes

The worst bank Bank of America has had my $16,000 check for over eight days with two holds Absolutely ridiculous that...

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BenefitWallet and Bank Of America Products and Services

Most reviewed product and services
  • Benefitwallet Health Savings Account (39 reviews)
  • Benefitwallet Flexible Spending Account (16 reviews)
  • Benefitwallet Savings Account (6 reviews)
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (126 reviews)
  • Bank Of America Checking Account (120 reviews)