PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbva Compass Bank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbva Compass Bank
Bank Of America

Bbva Compass Bank and Bank Of America Overview

Total reviews 234 1596
Company responses 0 0
Issues resolved 4 6

Bbva Compass Bank and Bank Of America Consumer Ratings

Rank
92 out of 748 in Banks category
105 out of 748 in Banks category
Customer service
87 in category
104 in category
Product or Service Quality
68 in category
64 in category
Reliability
57 in category
70 in category
Website
84 in category
80 in category

Bbva Compass Bank and Bank Of America Rating Details

Customer service
1.4 (113 reviews)
1.3 (429 reviews)
Reviewer's quote

...Worst customer service there is..

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...Now I'm even more angry at the lack of customer service. I demanded again to talk to a supervisor..

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Product or Service Quality
1.4 (109 reviews)
1.5 (385 reviews)
Reviewer's quote

...These are the people who are committed tp customer service, but only from 9-5 (if then)..

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The costumer service take action Costumer don’t need to make..

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Reliability
1.4 (108 reviews)
1.3 (336 reviews)
Reviewer's quote

Bought a vehicle in July. It is now November . Have never received mail from BBVA. Called got nowhere with person I spoke to I could not understand them they could not understand me. Called back got someone who could finally find my account. Made my payment on phone . By time for next payment still...

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I had a business credit card. I also have 4 personal accounts. I assumed the card was being paid, because I did not receive any information with regards to this old account. Then one day, they deducted a VERY large sum from my personal account and only found out about it because they sent me a...

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Website
1.9 (105 reviews)
1.9 (345 reviews)
Reviewer's quote

...they still havent called or sent me a paper to release my vehicle! I am angry! They have a website with the all the big wigs but no phone numbers! I..

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How do the website say we are they are waving fees for the people thats been affected but it doesnt say how many they will help with or anything thing. I think Im fin to sue for false advertising..

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Bbva Compass Bank and Bank Of America Pros and Cons

Pros
  • Online banking
  • Friendly professionalism of the staff
  • Ease of doing business
  • Online ability
  • Many locations
  • Never had any issue until now
Cons
  • Customer service
  • Corporte policy and problem solving
  • Problem solving
  • Customer service
  • No resolution available
  • No reconsideration offered

Bbva Compass Bank and Bank Of America Most Positive Reviews

Top rated reviews
5

When is it an employees job to make sure im making payments to a client of yours?

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5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

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5

While I cannot dismiss anyones experience with BBVA, I can add my own experience!
I absolutely love them!!! I would refer...

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5

At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer...

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Bbva Compass Bank and Bank Of America Most Critical Reviews

Lowest rated reviews
1

BBVA Compass is in breach of a vehicle loan contract with me. I need to know if there are any other people having loan...

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1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

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1

I have been a customer at compass bank in aurora Co. On havana St. For several years now. Romney Dyson is the branch...

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1

My sister died in August and I have been jumping through hoops trying to get her funds released. Always another needed d...

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Bbva Compass Bank and Bank Of America Latest Reviews

Recent published reviews
1

Bought a vehicle in July. It is now November . Have never received mail from BBVA. Called got nowhere with person I...

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1.9

I had a business credit card. I also have 4 personal accounts. I assumed the card was being paid, because I did not...

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2.5

Wait times on Hold ! I tried to contact their "Security" dept and was on hold for one hour and fifteen minutes. Worst...

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1

I visited your bank this morning on First Colonial Road after getting a heslth screening. I had a wonderful chat with...

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Bbva Compass Bank and Bank Of America Products and Services

Most reviewed product and services
  • Bbva Compass Bank Checking Account (28 reviews)
  • Bbva Compass Bank Banking Service (14 reviews)
  • Bbva Compass Bank Credit Card (11 reviews)
  • Bank Of America Mortgage (164 reviews)
  • Bank Of America Credit Card (127 reviews)
  • Bank Of America Checking Account (120 reviews)