PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bbva Compass Bank and Bank Of America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bbva Compass Bank
Bank Of America

Bbva Compass Bank and Bank Of America Overview

Total reviews
211
1491
Company responses
0
0
Issues resolved
3
6

Bank Of America was first mentioned on PissedConsumer on Nov 20, 2007 and since then this brand received 1491 reviews. It is 1280 reviews more than Bbva Compass Bank received since Jun 2, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bbva Compass Bank customer support team than with Bank Of America customer service.

Bbva Compass Bank and Bank Of America Consumer Ratings

Rank
74 out of 921 in Banks category
87 out of 921 in Banks category
Customer service
77 in category
90 in category
Product or Service Quality
50 in category
49 in category
Reliability
43 in category
58 in category

According to consumer ratings and reviews, Bbva Compass Bank ranks 13 points higher in the Banks category than Bank Of America. People gave Bbva Compass Bank 1.4 stars for Customer service criterion in Banks category and it is 137 points higher than the worst rated brand in this category. At the same time, Bank Of America was rated 1.3 stars for Customer service criterion in this category and it is 124 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Bank Of America has a higher rating than Bank Of America. Regarding Reliability criterion, consumers gave Bbva Compass Bank 1.5 stars and it is 80% greater than other in category. Bank Of America however was rated 1.4 stars and it is 73% greater than other in category.

Bbva Compass Bank and Bank Of America Rating Details

Customer service
1.4 (101 reviews)
1.3 (361 reviews)
Reviewer's quote

...Their customer service is the worst ever. When he was making on time payments, he kept getting locked out of his account every time he tried to pay online. Complaints to customer service never fixed the problem...

Joesph M

Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination...

Nope
Product or Service Quality
1.5 (94 reviews)
1.5 (324 reviews)
Reviewer's quote

...be able to up my daily atm withdrawal limit but because I know you are trying to remove all your money and close the account (because of horrible horrible service and being locked out of my account for 12 hours) I won't be able to extend the same courtesy". I'm currently traveling and removing $500 out a day and putting it into...

Meah

Their credit card service is a nightmare and they mistreat and outright abuse their customers. They do not remove fraudulent charges, even when they have been proven. I would not ever recommend them to anyone, massive foreclosures and lawsuits..

PissedConsumer1720437
Reliability
1.5 (94 reviews)
1.4 (279 reviews)
Reviewer's quote

Good morningWe have been trying to call BBVA to talk to them about GAP insurance we had on a vehicle that we lost. The bank have been paid by Allstate and we owe over $4,000 and have gap insurance. We are paying for a vehicle we dont have. Please someone call us at 409-223-3749

Peggi

Closed my account and wont tell me why ? Its always 7-10 day youll have your money I been waiting since beginning of December2019?

Ryle

Bbva Compass Bank and Bank Of America Pros and Cons

Pros
  • Online banking
  • Friendly professionalism of the staff
  • Ease of doing business
  • Online ability
  • Many locations
  • Courteous agents
Cons
  • Customer service
  • Corporte policy and problem solving
  • Accounting practices
  • Customer service
  • No resolution available
  • Nobody to talk to for help

Bbva Compass Bank and Bank Of America Most Positive Reviews

Top rated reviews
5

When is it an employees job to make sure im making payments to a client of yours?

5

I have three accounts with boa and when I opened the accounts I was given the information that there is a limit with...

Bbva Compass Bank and Bank Of America Most Critical Reviews

Lowest rated reviews
1

BBVA Compass is in breach of a vehicle loan contract with me. I need to know if there are any other people having loan...

1

On September 23, 2014 I went to the branch of Bank of America in Oak Hill, Austin Texas. When I requested to speak to t...

Bbva Compass Bank and Bank Of America Latest Reviews

Recent published reviews
1

My husband opened a credit line with them. He works for himself and went through a stretch of some of his customers...

Read all 211 reviews
1

These Punjab twins at the bank of america office down .. Made it there duty to refuse to allow. Me to with draw funds I...

Read all 1491 reviews

Bbva Compass Bank and Bank Of America Products and Services

Most reviewed product and services
  • Bbva Compass Bank Account (36 reviews)
  • Bbva Compass Bank Checking Account (28 reviews)
  • Bbva Compass Bank Customer Care (25 reviews)
  • Bank Of America Account (236 reviews)
  • Bank Of America Mortgage (161 reviews)
  • Bank Of America Checking Account (118 reviews)