PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banggood and Tomtop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banggood
Tomtop

Banggood and Tomtop Overview

Total reviews
339
68
Company responses
0
0
Issues resolved
3
0

Banggood and Tomtop Consumer Ratings

Rank
105 out of 314 in Auctions and Marketplaces category
457 out of 3082 in E-commerce category
Customer service
86 in category
332 in category
Delivery Service
85 in category
354 in category
Website
105 in category
399 in category
Turnaround Time
77 in category
287 in category

Banggood and Tomtop Rating Details

Customer service
1.3 (130 reviews)
1.4 (28 reviews)
Reviewer's quote

...And Banggood Customer Service never responded..

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...I contacted customer service and this moron who calls himself Steven replies. sorry been to long but after multiple emails he says here is a file to repair it. it took a month to get the file and I had to keep chasing them...

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Delivery Service
1.5 (120 reviews)
1.5 (26 reviews)
Reviewer's quote

...The chat is a bot that immediately tries to sell you online chat service. I filled out an inquiry about a product I purchased and was supposed to get a confirmation email. It never came...

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...Delivery was guaranteed by the Taiwan postal system within 7 to 10 days. TomTop had written to me they would refund me upon reception of the item at the warehouse. Within a week, I got confirmation of proper delivery by the Taiwan post office and warehouse staff had signed for it...

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Website
1.8 (116 reviews)
2.2 (26 reviews)
Reviewer's quote

...I only discovered this because they also don't have a good website or shipping department either. They truly suck and no one should buy anything from them. I am sure that whatever they are selling can be bought from any other company with far less frustration...

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In the 2 months I was (and am) waitnig for the phone, I had borrowed a friend's phone thinking it would take a short time, as written in the website. In 2 months I had the time for damaging his phone, having to buy him a new one. My phone is now at the customs: it was inspected and now I have to...

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Turnaround Time
1.5 (115 reviews)
1.4 (23 reviews)
Reviewer's quote

Sent email with arrival time Sunday July 19 2020. Item not received sent email to Banggood and they supplied tracking information that has package in Guangzhou and Los Angeles at the same time and same day on both the 25 and 26. I have sent an email with pictures of order, and tracking info for the...

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...Took a long time. The items we received had the wrong power supply. Very disappointed with it, even when we changed to the adapter, it still would not work...

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Banggood and Tomtop Pros and Cons

Pros
  • No pros
  • Lots of products
  • Website and ordering process
  • Cheap
  • Variety of eletronics and gadgets
  • Prices and products they have to offer
Cons
  • Need better customer service
  • Customer service
  • No customer service
  • Processing scam and failure to deliver
  • Bad service
  • Slow service

Banggood and Tomtop Most Positive Reviews

Top rated reviews
5

Customer service number 8637+572246//@//8927+151499
Customer service number 8637+572246//@//8927+151499
Customer service n...

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5

TFT led display is defective please give me yg 500 projector display panel and power supply board

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5

I made a mistake by ordering your face mask because I ordered the same merchandise few days ago from the other company....

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4.8

Took for ever never answer my calls, have an oriental outlet not American 112,220 15 amp outlet two prone,no...

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Banggood and Tomtop Most Critical Reviews

Lowest rated reviews
1

I've ordered two phones in June and paid for a quick delivery in 10 to 15 days but the shipping company is supposed to...

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1

They has no support at all. Customer service ignore your mails o chat. Their promotions are FAKE. If you try to get...

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1

I bought a pocophone f1 in February and the tracking number given to me showed that it had been stolen in Roissy on...

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1

Waiting for my order still I didn't receive my order

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Banggood and Tomtop Latest Reviews

Recent published reviews
2.4

Have not heard anything from them

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2.1

Really hard to find your support contact on your site. Took a long time. The items we received had the wrong power...

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No votes

delivery date for my order was 7 days ago!!
i have not rec'd. tracking is junk. website is junk.
i will NOT EVER order fro...

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No votes

I ordered the parcel like almost one month ago. Until now I havent receive yet. I need an explanation for this.

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Banggood and Tomtop Products and Services

Most reviewed product and services
  • Banggood Shipping Service (34 reviews)
  • Banggood Customer Care (30 reviews)
  • Tomtop Shipping Service (14 reviews)
  • Tomtop Customer Care (4 reviews)