PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banggood and Light In The Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banggood
Light In The Box

Banggood and Light In The Box Overview

Total reviews 349 3466
Company responses 0 286
Issues resolved 6 24

Banggood and Light In The Box Consumer Ratings

Rank
108 out of 317 in Auctions and Marketplaces category
101 out of 317 in Auctions and Marketplaces category
Customer service
No votes
104 in category
Delivery Service
No votes
82 in category
Website
No votes
103 in category
Turnaround Time
No votes
83 in category

Banggood and Light In The Box Rating Details

Customer service
No votes
1.2 (1167 reviews)
Reviewer's quote

Incorrect customer service number its crazy!..

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No ability to contact live customer service? Looks like a scam website..

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Delivery Service
No votes
1.4 (976 reviews)
Reviewer's quote

No Customer service!!!I ordered a dress which when arrived looked nothing like the picture. The material was cheap and nasty and the fit was ridiculous. I tried to contact the company but the only means to do so was via email as a telephone number isnt given or found when searched for. The e-mail...

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After making the order, I discovered that I had not checked the faster delivery service and found that there is no way to contact customer service to speak to a live person to make such a change or find out the status of an order. It took more than ten days to pack and ship and then I am supposed...

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Website
No votes
1.8 (1035 reviews)
Reviewer's quote

...Strongly discourage anyone from dealing with this website in any capacity. Don't be fooled by the low prices, it's not worth it..

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...I have not received any confirmation on my order nor is anything showing up in my orders on the website. But this money has been paid to your website. It's like no order was placed but my money was taken...

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Turnaround Time
No votes
1.3 (826 reviews)
Reviewer's quote

I ordered parts Not the first time but the third - First two were great - the last was and is a catastrophic, not delivered because the shipping they charge is wrong and refunded because the address I always use is now invalid. When you contact them its like talking to a ^%$^ wall, no matter what...

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...It was shipped on time, but the zipper was put in BACKWARD and she can't even try it on. Everytime I try to print off a return ticket, it says I have NO orders. This company is fraudulent as far as I'm concerned...

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Banggood and Light In The Box Pros and Cons

Pros
  • Lots of products
  • No pros
  • Website and ordering process
  • Wide selection
  • Price
  • Good deals
Cons
  • Need better customer service
  • Customer service
  • No customer service
  • Horrible customer service
  • No way to contact a human
  • Poor service

Banggood and Light In The Box Most Positive Reviews

Top rated reviews
5

Customer service number 8637+572246//@//8927+151499
Customer service number 8637+572246//@//8927+151499
Customer service n...

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5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

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5

I made a mistake by ordering your face mask because I ordered the same merchandise few days ago from the other company....

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5

I ordered 3 jackets for Halloween for me and my friends. The company website stated that it would be 1-2 days...

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Banggood and Light In The Box Most Critical Reviews

Lowest rated reviews
1

I've ordered two phones in June and paid for a quick delivery in 10 to 15 days but the shipping company is supposed to...

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1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

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1

I bought a pocophone f1 in February and the tracking number given to me showed that it had been stolen in Roissy on...

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1

All of the website "Help" screenshots are from a site prior design and do not match the site's current design. They tell...

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Banggood and Light In The Box Latest Reviews

Recent published reviews
2.7

ORDERED AT4 220V TO 380V SINGLE TO THREE PHASE CONVERTER. RECEIVED AT1 220V TO 220V SINGLE TO THREE PHASE CONVERTER.

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2

Customer service has poor English fluency.

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No votes

Ordered a usb coin microscope through banggood using PayPal and I have not received my order

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No votes

ordered 2 phone cases.no email confirmation. 10 days I've been waiting.
Can't even contact them.
Thieving bastards.

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Banggood and Light In The Box Products and Services

Most reviewed product and services
  • Banggood Shipping Service (36 reviews)
  • Banggood Customer Care (34 reviews)
  • Light In The Box Shipping Service (648 reviews)
  • Light In The Box Customer Care (224 reviews)
  • Light In The Box Account (82 reviews)