PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banggood and Light In The Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banggood
1.8
Light In The Box
Has Verified Representatives
1.7
Banggood
Light In The Box

Banggood and Light In The Box Overview

Total reviews 448 3614
Company responses 0 286
Issues resolved 7 24

Banggood and Light In The Box Consumer Ratings

Rank
98 out of 344 in Auctions and Marketplaces category
107 out of 344 in Auctions and Marketplaces category
Customer service
No votes
105 in category
Delivery Service
No votes
83 in category
Turnaround Time
No votes
88 in category
Website
No votes
105 in category

Banggood and Light In The Box Rating Details

Customer service
No votes
1.2 (1200 reviews)
Reviewer's quote

...I tried the 2 customer service numbers to no avail. One number goes to Health Alliance Plan the other is just that weird busy signal. I don't plan on ordering anything more from this company as they are rated F on the BBB..

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Ordered womens winter boots the size was too small customer service followed up advised I have a few options either return them or keep them I will give you a discount it did take about three days I did in the end finally receive my discount and re-ordered my boots in a bigger size I ended up...

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Delivery Service
No votes
1.4 (1009 reviews)
Reviewer's quote

Extreme difficulties in making an account, impossible to get ahold of customer service..

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After making the order, I discovered that I had not checked the faster delivery service and found that there is no way to contact customer service to speak to a live person to make such a change or find out the status of an order. It took more than ten days to pack and ship and then I am supposed...

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Turnaround Time
No votes
1.3 (855 reviews)
Reviewer's quote

In Oct, I ordered 4 solar candle lantern lights, but at that time I did not know I would be dealing with a company in China. In their online add they offered free returns, which one would think not as advertised or damaged good would apply. Their best offer has been you keep them and repair them or...

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...The problem it is the time is running and I really need my order, or my money back...

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Website
No votes
1.8 (1066 reviews)
Reviewer's quote

I've made contact with the company through five emails explaining that the product has not arrived and they say it has even though their own website indicates it has only made it to Nevada. They say they want proof from my postal carrier that it was not delivered. I'm not sure how one could even do...

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Do you have missed out on 16 more orders from me because of your inept website. I need to talk to somebody..

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Banggood and Light In The Box Pros and Cons

Pros
  • No pros
  • Lots of products
  • Website and ordering process
  • Price
  • Wide selection
  • Good deals
Cons
  • Customer service
  • Need better customer service
  • No customer service
  • Horrible customer service
  • No way to contact a human
  • Poor service

Banggood and Light In The Box Most Positive Reviews

Top rated reviews
5

Customer service number 8637+572246//@//8927+151499
Customer service number 8637+572246//@//8927+151499
Customer service n...

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5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

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5

I made a mistake by ordering your face mask because I ordered the same merchandise few days ago from the other company....

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5

I ordered 3 jackets for Halloween for me and my friends. The company website stated that it would be 1-2 days...

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Banggood and Light In The Box Most Critical Reviews

Lowest rated reviews
1

I've ordered two phones in June and paid for a quick delivery in 10 to 15 days but the shipping company is supposed to...

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1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

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1

I bought a pocophone f1 in February and the tracking number given to me showed that it had been stolen in Roissy on...

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1

All of the website "Help" screenshots are from a site prior design and do not match the site's current design. They tell...

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Banggood and Light In The Box Latest Reviews

Recent published reviews
No votes

Hi,
I'm from Australia and have not received my order. I have taken it up with Australia Post, and they informed me it wa...

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1

Do you have missed out on 16 more orders from me because of your inept website. I need to talk to somebody.

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No votes

I want to track my package but the tracking number doesn't work with any shipping company. And I can't find a phone...

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2.3

Could not make the call through Verizon with the number you gave. So I have no answer to my question or way to resolve...

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Banggood and Light In The Box Products and Services

Most reviewed product and services
  • Banggood Shipping Service (46 reviews)
  • Light In The Box Shipping Service (652 reviews)
  • Light In The Box Shirt (20 reviews)
  • Light In The Box Coat (10 reviews)