PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banggood and Light In The Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banggood
Light In The Box

Banggood and Light In The Box Overview

Total reviews
42
2517
Company responses
0
286
Issues resolved
0
17

Light In The Box was first mentioned on PissedConsumer on Feb 16, 2009 and since then this brand received 2517 reviews. It is 2475 reviews more than Banggood received since Dec 28, 2016.

Banggood and Light In The Box Consumer Ratings

Rank
97 out of 475 in Auctions and Marketplaces category
79 out of 475 in Auctions and Marketplaces category
Delivery Service
69 in category
65 in category
Customer service
85 in category
84 in category
Website
74 in category
88 in category

According to consumer ratings and reviews, Light In The Box ranks 18 points higher in the Auctions and Marketplaces category than Banggood. People gave Banggood 1.5 stars for Delivery Service criterion in Auctions and Marketplaces category and it is 53 points higher than the worst rated brand in this category. At the same time, Light In The Box was rated 1.5 stars for Delivery Service criterion in this category and it is 57 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Light In The Box has a higher rating than Light In The Box. Regarding Website criterion, consumers gave Banggood 2.1 stars and it is 60% worse than other in category. Light In The Box however was rated 1.9 stars and it is 71% worse than other in category.

Banggood and Light In The Box Rating Details

Delivery Service
1.5 (20 reviews)
1.5 (736 reviews)
Reviewer's quote

Parcel courier in UK is ... [sigh] .... Yodel ... As usual with Yodel they arrive unannounced, and leave parcels outside your door in full public view, where any passer- by can steal them, and that is if you are lucky. Often they dont arrive until days after they are due, and paying Banggood extra...

PissedConsumer1690512

Customer service told me to open a case if I don't have it by Dec 17th (even though I told them I needed before and choose shipping method accordingly). Yep, they told me to wait 20 business days after the 8 days it already took to ship. Latest reply from Customer care says "most of the packgaes...

Lu
Customer service
1.2 (20 reviews)
1.2 (889 reviews)
Reviewer's quote

Unable to call, no response to my exchange for a new bag. Mine fell apart as soon asI got it for a gift. CALL ME AT(707) 548-9324

Carol N

...You need a real customer service..

Andromeda
Website
2.1 (18 reviews)
1.9 (788 reviews)
Reviewer's quote

...I have written several emails over the last 3 weeks to both the sales person (Carina) and via the Baggood website and have had ZERO reponse. So I am a couple of hundred dollars out of pocket and very angry..

Glen S

...Your website says I have no order placed but here's the order # 34768965 please let me know what's going on..

Jamell

Banggood and Light In The Box Pros and Cons

Pros
  • Good prices
  • Website and ordering process
  • Lots of products
  • Wide selection
  • Price
  • Good deals
Cons
  • Need better customer service
  • No customer service
  • Need to include return information with product
  • Horrible customer service
  • No way to contact a human
  • Poor service

Banggood and Light In The Box Most Positive Reviews

Top rated reviews
4.3

This is good shop with some exclusive items, for me it was the best table lamp ever and I bought it 3pc. Dispatch was...

5

Shipping time for my dancing shoes was supposed to be 6-8 business days. The order was placed 10/05 ~ with 8 days...

Banggood and Light In The Box Most Critical Reviews

Lowest rated reviews
1

I've ordered two phones in June and paid for a quick delivery in 10 to 15 days but the shipping company is supposed to...

1

I ordered a couple of coats and a few scars, for a very good price ($114). They had this special deal where you get "fre...

Banggood and Light In The Box Latest Reviews

Recent published reviews
2.3

Live representation hate talking to a message bot

Read all 42 reviews

My item did not arrive. They sent me a system generated email telling me that I should try and locate the parcel. When...

Read all 2517 reviews

Banggood and Light In The Box Products and Services

Most reviewed product and services
  • Banggood Customer Care (13 reviews)
  • Banggood Shipping Service (3 reviews)
  • Light In The Box Shipping Service (416 reviews)
  • Light In The Box Customer Care (171 reviews)
  • Light In The Box Account (78 reviews)