Gearbest vs Banggood: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Banggood as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Gearbest

3.3

Banggood

1.7

Gearbest

Banggood

Gearbest and Banggood Overview

Total reviews

3479

Company responses

Issues resolved

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3479 reviews. It is 3437 reviews more than Banggood received since Dec 28, 2016.

Gearbest and Banggood Consumer Ratings

Rank

33 out of 1198 in Gadgets and Accessories category

97 out of 475 in Auctions and Marketplaces category

Customer service

26 in category

85 in category

Website

36 in category

74 in category

Exchange, Refund and Cancellation Policy

21 in category

54 in category

Gearbest and Banggood Rating Details

Customer service

3.1 (2446 reviews)

1.2 (20 reviews)

Reviewer's quote

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S

Unable to call, no response to my exchange for a new bag. Mine fell apart as soon asI got it for a gift. CALL ME AT(707) 548-9324

Carol N

Website

3.6 (2313 reviews)

2.1 (18 reviews)

Reviewer's quote

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

...I have written several emails over the last 3 weeks to both the sales person (Carina) and via the Baggood website and have had ZERO reponse. So I am a couple of hundred dollars out of pocket and very angry..

Glen S

Exchange, Refund and Cancellation Policy

3.2 (2292 reviews)

1.5 (15 reviews)

Reviewer's quote

...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..

PissedConsumer1652810

I order 11 item from banggood . They send one of them . And that took a month. Then they e mail me. And said I got them all in and e mail. When I complained I got 7 more of them . I am still missing 3 more of them. A 200 pcs 20 value 1 w 5 % resistance assortment kit . new version dc 7.4 v 2 slot...

PissedConsumer1704755

Gearbest and Banggood Pros and Cons

Pros

Prices
Price
Customer service

Good prices
Website and ordering process
Lots of products

Cons

Horrible customer service
Customer service
Slow shipping

Need better customer service
No customer service
Need to include return information with product

Gearbest and Banggood Most Positive Reviews

Top rated reviews

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

4.3

This is good shop with some exclusive items, for me it was the best table lamp ever and I bought it 3pc. Dispatch was...

Gearbest and Banggood Most Critical Reviews

Lowest rated reviews

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

I've ordered two phones in June and paid for a quick delivery in 10 to 15 days but the shipping company is supposed to...

Gearbest and Banggood Latest Reviews

Recent published reviews

ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct...

Read all 3479 reviews

2.3

Live representation hate talking to a message bot

Read all 42 reviews

Gearbest and Banggood Products and Services

Most reviewed product and services

Gearbest Shipping Service (792 reviews)
Gearbest Customer Care (479 reviews)
Gearbest Website (157 reviews)

Banggood Customer Care (13 reviews)
Banggood Shipping Service (3 reviews)

How would you compare Gearbest vs Banggood?

Customer service

Product or Service Quality

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Anonymous Anonymous May 27 #1692199

Banggood customer service is much better, I have never had an unsolved dispute with them. Gearbest on the other hand, very disappointing, they hire robots who are trained to lie. Octavian

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