PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and Banggood as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
Banggood

Gearbest and Banggood Overview

Total reviews
3479
42
Company responses
0
0
Issues resolved
58
0

Gearbest was first mentioned on PissedConsumer on Mar 4, 2015 and since then this brand received 3479 reviews. It is 3437 reviews more than Banggood received since Dec 28, 2016.

Gearbest and Banggood Consumer Ratings

Rank
33 out of 1198 in Gadgets and Accessories category
97 out of 475 in Auctions and Marketplaces category
Customer service
26 in category
85 in category
Website
36 in category
74 in category
Exchange, Refund and Cancellation Policy
21 in category
54 in category

Gearbest and Banggood Rating Details

Customer service
3.1 (2446 reviews)
1.2 (20 reviews)
Reviewer's quote

...No live customer service Unreliable Lack of proper communication And any more problems with this company..

Henry S

Unable to call, no response to my exchange for a new bag. Mine fell apart as soon asI got it for a gift. CALL ME AT(707) 548-9324

Carol N
Website
3.6 (2313 reviews)
2.1 (18 reviews)
Reviewer's quote

Place order pay by PayPal Invoice Id: P191012009918003721FWO TRANSACTION ID: 31K59973YE5428110 I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens..

Luisangel

...I have written several emails over the last 3 weeks to both the sales person (Carina) and via the Baggood website and have had ZERO reponse. So I am a couple of hundred dollars out of pocket and very angry..

Glen S
Exchange, Refund and Cancellation Policy
3.2 (2292 reviews)
1.5 (15 reviews)
Reviewer's quote

...So i went to them and they were able to send me the refund right away. Gearbest was too incompetent to help me at all..

PissedConsumer1652810

I order 11 item from banggood . They send one of them . And that took a month. Then they e mail me. And said I got them all in and e mail. When I complained I got 7 more of them . I am still missing 3 more of them. A 200 pcs 20 value 1 w 5 % resistance assortment kit . new version dc 7.4 v 2 slot...

PissedConsumer1704755

Gearbest and Banggood Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Good prices
  • Website and ordering process
  • Lots of products
Cons
  • Horrible customer service
  • Customer service
  • Slow shipping
  • Need better customer service
  • No customer service
  • Need to include return information with product

Gearbest and Banggood Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

4.3

This is good shop with some exclusive items, for me it was the best table lamp ever and I bought it 3pc. Dispatch was...

Gearbest and Banggood Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

1

I've ordered two phones in June and paid for a quick delivery in 10 to 15 days but the shipping company is supposed to...

Gearbest and Banggood Latest Reviews

Recent published reviews

ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct...

Read all 3479 reviews
2.3

Live representation hate talking to a message bot

Read all 42 reviews

Gearbest and Banggood Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (792 reviews)
  • Gearbest Customer Care (479 reviews)
  • Gearbest Website (157 reviews)
  • Banggood Customer Care (13 reviews)
  • Banggood Shipping Service (3 reviews)