PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banggood and Gearbest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banggood
Gearbest

Banggood and Gearbest Overview

Total reviews 448 3520
Company responses 0 0
Issues resolved 7 59

Banggood and Gearbest Consumer Ratings

Rank
98 out of 344 in Auctions and Marketplaces category
40 out of 844 in Gadgets and Accessories category
Customer service
No votes
30 in category
Website
No votes
36 in category
Price Affordability
No votes
46 in category
Exchange, Refund and Cancellation Policy
No votes
27 in category

Banggood and Gearbest Rating Details

Customer service
No votes
3.1 (2465 reviews)
Reviewer's quote

...I tried the 2 customer service numbers to no avail. One number goes to Health Alliance Plan the other is just that weird busy signal. I don't plan on ordering anything more from this company as they are rated F on the BBB..

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...Here it is now going into June I can't get a hold of anybody customer service, no one's answering my emails, and when I try to put a ticket in on the website it doesn't work. The chat feature just tells me to track it..

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Website
No votes
3.6 (2337 reviews)
Reviewer's quote

I've made contact with the company through five emails explaining that the product has not arrived and they say it has even though their own website indicates it has only made it to Nevada. They say they want proof from my postal carrier that it was not delivered. I'm not sure how one could even do...

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Surprisingly Z-Yeuy Store seller has listed the same item still on sale on gearbest website and everyday increasing estimated shipping date by 1-2 days. How can gearbest allow such fraud seller to post his item on their website, until he clears/ship his past order?? He is a fraud seller as my 24th...

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Price Affordability
No votes
3.9 (2129 reviews)
Reviewer's quote

...when I try to call about returning a product and they just hang up and dont answer the shipping time is pretty bad even if its from China they say its a low price but they get you on shipping. I want to switch to Amazon but they have more products than Amazon so I cant its just...

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They are willing to refund the price of the drone, but not the shipping because "The shipper is a separate company". I told them, Because they have a relationship with the shipper and I don't, they should refund everything to me, then seek reimbursement from the shipper. When I ordered the drone,...

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Exchange, Refund and Cancellation Policy
No votes
3.2 (2315 reviews)
Reviewer's quote

...Their best offer has been you keep them and repair them or just use them, and they would refund less than 1/2 of what I paid for them. Out of the 4 only 1 was not damaged. I think 2 of the 3 were damaged before they were placed in their individual box's, 1 box did have the broken parts in its box...

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...No order, no refund, no money, no help...

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Banggood and Gearbest Pros and Cons

Pros
  • No pros
  • Lots of products
  • Website and ordering process
  • Prices
  • Price
  • Customer service
Cons
  • Customer service
  • Need better customer service
  • No customer service
  • Horrible customer service
  • Customer care
  • Being cheated

Banggood and Gearbest Most Positive Reviews

Top rated reviews
5

Customer service number 8637+572246//@//8927+151499
Customer service number 8637+572246//@//8927+151499
Customer service n...

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5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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5

I made a mistake by ordering your face mask because I ordered the same merchandise few days ago from the other company....

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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Banggood and Gearbest Most Critical Reviews

Lowest rated reviews
1

I've ordered two phones in June and paid for a quick delivery in 10 to 15 days but the shipping company is supposed to...

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1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

I bought a pocophone f1 in February and the tracking number given to me showed that it had been stolen in Roissy on...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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Banggood and Gearbest Latest Reviews

Recent published reviews
No votes

Hi,
I'm from Australia and have not received my order. I have taken it up with Australia Post, and they informed me it wa...

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No votes

System incorrect also payed 31 pounds or more include VAT

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No votes

I want to track my package but the tracking number doesn't work with any shipping company. And I can't find a phone...

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No votes

My watches that i ordered has not been delivered

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Banggood and Gearbest Products and Services

Most reviewed product and services
  • Banggood Shipping Service (46 reviews)
  • Gearbest Shipping Service (786 reviews)
  • Gearbest Marketplace (127 reviews)
  • Gearbest Repair (11 reviews)