PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banfield Pet Hospital and Veterinary Pet Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banfield Pet Hospital
Veterinary Pet Insurance

Banfield Pet Hospital and Veterinary Pet Insurance Overview

Total reviews
1728
68
Company responses
0
0
Issues resolved
5
0

Banfield Pet Hospital and Veterinary Pet Insurance Consumer Ratings

Rank
44 out of 375 in Pet Medicine and Veterinary Clinics category
277 out of 1068 in Insurance category
Customer service
38 in category
209 in category
Product or Service Quality
33 in category
350 in category
Price Affordability
44 in category
209 in category
Website
43 in category
57 in category

Banfield Pet Hospital and Veterinary Pet Insurance Rating Details

Customer service
1.6 (345 reviews)
1.1 (16 reviews)
Reviewer's quote

Baines may perform surgery frequently, I am dissapointed in the customer service I received and will not be utilizing Banfield service for this surgery as I do not trust the quality care my dog would recieve. I will speak about the service I recieved to others friends and family whom I know who...

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00 dollars a month for premium and pay the Veterinarian for any service because Nationwide will manage to get out of the claims and you still have to come up with ALL THE MONEY that the Vet's visit will cost. *** Good luck to the poor people that still trust this terrible company which takes...

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Product or Service Quality
1.6 (331 reviews)
1 (11 reviews)
Reviewer's quote

I have never been so disappointed in a service or a company. After being so loyal to them, after counting on them for the regular things, when the real need came, they were not there for me, or for Rocky. When I called to cancel my monthly service (after 35 minutes on hold), they said they were...

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...The only unquestioned claim they ever covered was when I had to let my beloved service dog go. They covered my claim for euthanasia. How magnanimous of them...

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Price Affordability
1.8 (289 reviews)
1.5 (13 reviews)
Reviewer's quote

She said well that's what the price will be for him to be seen today. How in the *** would one know this without even! Seeing him,? She basically told me everything she could to deter me from having him seen, a few days later not mentioning your vetenarian's name she told me she was quiting she...

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...It was based just on age the price increase..

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Website
2.2 (287 reviews)
2.3 (12 reviews)
Reviewer's quote

...I did get an email with a survey which I complained, haven't hear back, I have also filed a complaint on their website, as well as BBB and consumer affairs with no luck..

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I have had them when they were VIP. I’ve paid over 100,000 over the years. I called to cancel all 6 policies starting September. They canceled on the day I called not September. Denying a claim in August. Now I’m told you can’t cancel ahead of the date. Of course you can’t speak with a supervisor...

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Banfield Pet Hospital and Veterinary Pet Insurance Pros and Cons

Pros
  • Some of the staff and one doctor
  • Onsite employees
  • I both like and dislike
  • Took care of my claim
  • Very good customer service
  • Service at first
Cons
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances
  • Being denied all my claims
  • Coverage
  • Sense of bait and switch

Banfield Pet Hospital and Veterinary Pet Insurance Most Positive Reviews

Top rated reviews
5

To everyone that thinks "oh, this problem is all Banfield's fault," let's look at some number. Banfield saw 2.3 MILLION...

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No votes
5

I take my 3 dogs to the Newbury Park location in California. I only have Dr. An take of my dogs. Every time I go there...

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No votes

Banfield Pet Hospital and Veterinary Pet Insurance Most Critical Reviews

Lowest rated reviews
1

I second your emotions right now! I am furious about the treatment of Princess Rose. The Wellness Plan is well, trash. P...

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1

Because I have read numerous complaints sounding eerily familiar to my own, I have made inquiry with a law firm (Morgan...

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1

We purchased the Wellness Plan for our new puppy. Low monthly payments, free office visits....sounded really appealing....

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1

Misleading! I've had this insurance for my English Bulldog for 3yrs now and they denied claims by stating it is pre exi...

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Banfield Pet Hospital and Veterinary Pet Insurance Latest Reviews

Recent published reviews
No votes

First off let me start by saying, this is by far the worst animal veterinary/ hospital I have ever have done business wi...

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No votes

all claims have been denied including checkups. how is a checkup a pre existing condition. looking into a class action...

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1.3

First off let me start by saying, this is by far the worst animal veterinary/ hospital I have ever have done business...

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2.3

I have had them when they were VIP. I’ve paid over 100,000 over the years. I called to cancel all 6 policies starting...

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Banfield Pet Hospital and Veterinary Pet Insurance Products and Services

Most reviewed product and services
  • Banfield Pet Hospital Pet Medical Service (505 reviews)
  • Banfield Pet Hospital Wellness Plan (400 reviews)
  • Banfield Pet Hospital Pet Vaccination (136 reviews)
  • Veterinary Pet Insurance Claim (12 reviews)
  • Veterinary Pet Insurance Pet Policy Claim (5 reviews)
  • Veterinary Pet Insurance Major Medical Pet Insurance (4 reviews)