PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banfield Pet Hospital and Veterinary Healthcare Associates as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banfield Pet Hospital
Veterinary Healthcare Associates

Banfield Pet Hospital and Veterinary Healthcare Associates Overview

Total reviews
1695
1
Company responses
0
0
Issues resolved
5
0

Banfield Pet Hospital was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 1695 reviews. It is 1694 reviews more than Veterinary Healthcare Associates received since Dec 15, 2017.

Banfield Pet Hospital and Veterinary Healthcare Associates Consumer Ratings

Rank
42 out of 447 in Pet Medicine and Veterinary Clinics category
49 out of 447 in Pet Medicine and Veterinary Clinics category
Customer service
36 in category
31 in category
Product or Service Quality
33 in category
73 in category
Location
26 in category
14 in category

According to consumer ratings and reviews, Banfield Pet Hospital ranks 7 points higher in the Pet Medicine and Veterinary Clinics category than Veterinary Healthcare Associates. People gave Banfield Pet Hospital 1.6 stars for Customer service criterion in Pet Medicine and Veterinary Clinics category and it is 79 points higher than the worst rated brand in this category. At the same time, Veterinary Healthcare Associates was rated 2 stars for Customer service criterion in this category and it is 84 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Banfield Pet Hospital has a higher rating than Veterinary Healthcare Associates. Regarding Location criterion, consumers gave Banfield Pet Hospital 2.9 stars and it is 77% greater than other in category. Veterinary Healthcare Associates however was rated 4 stars and it is 88% greater than other in category.

Banfield Pet Hospital and Veterinary Healthcare Associates Rating Details

Customer service
1.6 (329 reviews)
2 (1 review)
Reviewer's quote

Baines may perform surgery frequently, I am dissapointed in the customer service I received and will not be utilizing Banfield service for this surgery as I do not trust the quality care my dog would recieve. I will speak about the service I recieved to others friends and family whom I know who...

Mjohnstom

On November 21, 2017, we took our 10-year old male seal-point Himalayan cat to Veterinary Healthcare Associates (VHA) (Dundee) because he had been constipated for about 3 days. Before seeing a doctor, he was given a full vital signs screening, full blood panel workup and an x-ray. When Dr. Fallin...

Trashawn
Product or Service Quality
1.6 (317 reviews)
1 (1 review)
Reviewer's quote

published review 9/23/19 I had signed up for the “Wellness Plan” when I first got my service dog thinking having the ability to see a vet regularly was good for a dog that was working a job. I have no clue what happened but I dropped off my happy, loving and confident dog for a teeth cleaning and...

Heather P

No items

Location
2.9 (277 reviews)
4 (1 review)
Reviewer's quote

He was able to diagnose my dog woth his thyriod condition after spending large amounts of money on tests at the previous location. I feel that I spend so much money on uneccessary tests everytime I go in because the doctors make things sounds so serious and that my dog cannot live without this or...

PissedConsumer1556958

No items

Banfield Pet Hospital and Veterinary Healthcare Associates Pros and Cons

Pros
  • Some of the staff and one doctor
  • Onsite employees
  • I both like and dislike
  • Full service
Cons
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances
  • Anything else

Banfield Pet Hospital and Veterinary Healthcare Associates Most Positive Reviews

Top rated reviews
5

To everyone that thinks "oh, this problem is all Banfield's fault," let's look at some number. Banfield saw 2.3 MILLION...

No votes

Banfield Pet Hospital and Veterinary Healthcare Associates Most Critical Reviews

Lowest rated reviews
1

I second your emotions right now! I am furious about the treatment of Princess Rose. The Wellness Plan is well, trash. P...

1.7

On November 21, 2017, we took our 10-year old male seal-point Himalayan cat to Veterinary Healthcare Associates (VHA)...

Banfield Pet Hospital and Veterinary Healthcare Associates Latest Reviews

Recent published reviews

Pacific time not open I am in ET

Read all 1695 reviews
No votes

Banfield Pet Hospital and Veterinary Healthcare Associates Products and Services

Most reviewed product and services
  • Banfield Pet Hospital Pet Medical Service (503 reviews)
  • Banfield Pet Hospital Wellness Plan (399 reviews)
  • Banfield Pet Hospital Pet Vaccination (135 reviews)
  • Veterinary Healthcare Associates Pet Medical Service (2 reviews)