PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vetco Clinics and Banfield Pet Hospital as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vetco Clinics
Banfield Pet Hospital

Vetco Clinics and Banfield Pet Hospital Overview

Total reviews
174
1719
Company responses
0
0
Issues resolved
4
5

Vetco Clinics and Banfield Pet Hospital Consumer Ratings

Rank
36 out of 372 in Pet Medicine and Veterinary Clinics category
43 out of 372 in Pet Medicine and Veterinary Clinics category
Customer service
39 in category
38 in category
Product or Service Quality
31 in category
32 in category
Price Affordability
25 in category
42 in category
Value for money
20 in category
31 in category

Vetco Clinics and Banfield Pet Hospital Rating Details

Customer service
1.5 (115 reviews)
1.6 (342 reviews)
Reviewer's quote

...He didn't possess the best customer service skills. I arrived a few minutes after 10:00 and it was after 11:30 when he finally began the checkin process. He handed the iPad to me and when I asked him for help he didn't even bother to respond...

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Baines may perform surgery frequently, I am dissapointed in the customer service I received and will not be utilizing Banfield service for this surgery as I do not trust the quality care my dog would recieve. I will speak about the service I recieved to others friends and family whom I know who...

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Product or Service Quality
1.6 (114 reviews)
1.6 (329 reviews)
Reviewer's quote

...what a *** service..

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I have never been so disappointed in a service or a company. After being so loyal to them, after counting on them for the regular things, when the real need came, they were not there for me, or for Rocky. When I called to cancel my monthly service (after 35 minutes on hold), they said they were...

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Price Affordability
2.7 (113 reviews)
1.8 (286 reviews)
Reviewer's quote

...we decided to get a blood work up though not ordered or prescribed due to the price. they said they would do it in house but call us if they send it out. I guess the in house system is not as sophisticated as the labs they send to...

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...MILLER QUOTED ME A PRICE OF $438. 00 FOR TEST TO BE DONE-yes, $438. 00...

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Value for money
2.1 (110 reviews)
1.6 (234 reviews)
Reviewer's quote

...Suppose I didn't have the money to pay. I would have been arrested. So pissed right now :cry:..

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...I have had their service for 7 months they take their money out every month from my checking account. I have never used it..

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Vetco Clinics and Banfield Pet Hospital Pros and Cons

Pros
  • Low prices
  • Staff of the actual peto
  • Leaving
  • Some of the staff and one doctor
  • Onsite employees
  • I both like and dislike
Cons
  • Whole experience
  • Too long of a wait
  • Negligence
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances

Vetco Clinics and Banfield Pet Hospital Most Positive Reviews

Top rated reviews
5

Get my yearly vaccines with Vetco and have no problems with their service. My local vet would charge nearly $150...

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5

To everyone that thinks "oh, this problem is all Banfield's fault," let's look at some number. Banfield saw 2.3 MILLION...

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5

I would like to compliment the Vet and staff that we saw at the
clinic today. Even though the wait was longer than before...

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5

I take my 3 dogs to the Newbury Park location in California. I only have Dr. An take of my dogs. Every time I go there...

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Vetco Clinics and Banfield Pet Hospital Most Critical Reviews

Lowest rated reviews
1

This was an absolute nightmare. The first Saturday I waited for over an hour. The traveling clinic never came that...

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1

I second your emotions right now! I am furious about the treatment of Princess Rose. The Wellness Plan is well, trash. P...

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1

While in Petco I waited an hour and a half to get my dog her new rabies shots. My number was finally called and just bef...

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1

We purchased the Wellness Plan for our new puppy. Low monthly payments, free office visits....sounded really appealing....

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Vetco Clinics and Banfield Pet Hospital Latest Reviews

Recent published reviews
2.2

on may 31 2020 I took my 2 dogs to petco for a veto appointment. to make a long story short the vet was afraid of our...

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1

For 11 years I have been a positive promoter for Banfield, telling all of my friends and colleagues they should take the...

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No votes

I'm going out of town and need my dog midnight to be safe and care for. Therefore,I need proof of shots. I bought all...

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1

ok i wss the appoinment today June 29/20 with my dogs at 10:30a.m .i arrive couple minutes early about 10:20 a.m when...

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Vetco Clinics and Banfield Pet Hospital Products and Services

Most reviewed product and services
  • Vetco Clinics Pet Vaccination (51 reviews)
  • Vetco Clinics Rabies Pet Vaccination (29 reviews)
  • Vetco Clinics Customer Care (28 reviews)
  • Banfield Pet Hospital Pet Medical Service (505 reviews)
  • Banfield Pet Hospital Wellness Plan (400 reviews)
  • Banfield Pet Hospital Pet Vaccination (136 reviews)