PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Banfield Pet Hospital and Vetco Clinics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Banfield Pet Hospital
Vetco Clinics

Banfield Pet Hospital and Vetco Clinics Overview

Total reviews
1719
174
Company responses
0
0
Issues resolved
5
4

Banfield Pet Hospital and Vetco Clinics Consumer Ratings

Rank
43 out of 372 in Pet Medicine and Veterinary Clinics category
36 out of 372 in Pet Medicine and Veterinary Clinics category
Customer service
38 in category
39 in category
Product or Service Quality
32 in category
31 in category
Location
26 in category
19 in category
Price Affordability
42 in category
25 in category

Banfield Pet Hospital and Vetco Clinics Rating Details

Customer service
1.6 (342 reviews)
1.5 (115 reviews)
Reviewer's quote

Baines may perform surgery frequently, I am dissapointed in the customer service I received and will not be utilizing Banfield service for this surgery as I do not trust the quality care my dog would recieve. I will speak about the service I recieved to others friends and family whom I know who...

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...He didn't possess the best customer service skills. I arrived a few minutes after 10:00 and it was after 11:30 when he finally began the checkin process. He handed the iPad to me and when I asked him for help he didn't even bother to respond...

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Product or Service Quality
1.6 (329 reviews)
1.6 (114 reviews)
Reviewer's quote

I have never been so disappointed in a service or a company. After being so loyal to them, after counting on them for the regular things, when the real need came, they were not there for me, or for Rocky. When I called to cancel my monthly service (after 35 minutes on hold), they said they were...

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...what a *** service..

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Location
2.9 (287 reviews)
3.1 (109 reviews)
Reviewer's quote

He was able to diagnose my dog woth his thyriod condition after spending large amounts of money on tests at the previous location. I feel that I spend so much money on uneccessary tests everytime I go in because the doctors make things sounds so serious and that my dog cannot live without this or...

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12/30/2018 at Vetco Post Road, Milford, CT location. Arrived at 4:30pm. Waited 25 minutes to be checked in...

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Price Affordability
1.8 (286 reviews)
2.7 (113 reviews)
Reviewer's quote

...MILLER QUOTED ME A PRICE OF $438. 00 FOR TEST TO BE DONE-yes, $438. 00...

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...we decided to get a blood work up though not ordered or prescribed due to the price. they said they would do it in house but call us if they send it out. I guess the in house system is not as sophisticated as the labs they send to...

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Banfield Pet Hospital and Vetco Clinics Pros and Cons

Pros
  • Some of the staff and one doctor
  • Onsite employees
  • I both like and dislike
  • Low prices
  • Staff of the actual peto
  • Leaving
Cons
  • Overcharging for services
  • Exploitation of services
  • Exploitation of finances
  • Whole experience
  • Too long of a wait
  • Negligence

Banfield Pet Hospital and Vetco Clinics Most Positive Reviews

Top rated reviews
5

To everyone that thinks "oh, this problem is all Banfield's fault," let's look at some number. Banfield saw 2.3 MILLION...

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5

Get my yearly vaccines with Vetco and have no problems with their service. My local vet would charge nearly $150...

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5

I take my 3 dogs to the Newbury Park location in California. I only have Dr. An take of my dogs. Every time I go there...

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5

I would like to compliment the Vet and staff that we saw at the
clinic today. Even though the wait was longer than before...

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Banfield Pet Hospital and Vetco Clinics Most Critical Reviews

Lowest rated reviews
1

I second your emotions right now! I am furious about the treatment of Princess Rose. The Wellness Plan is well, trash. P...

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1

This was an absolute nightmare. The first Saturday I waited for over an hour. The traveling clinic never came that...

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1

We purchased the Wellness Plan for our new puppy. Low monthly payments, free office visits....sounded really appealing....

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1

While in Petco I waited an hour and a half to get my dog her new rabies shots. My number was finally called and just bef...

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Banfield Pet Hospital and Vetco Clinics Latest Reviews

Recent published reviews
1

For 11 years I have been a positive promoter for Banfield, telling all of my friends and colleagues they should take the...

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2.2

on may 31 2020 I took my 2 dogs to petco for a veto appointment. to make a long story short the vet was afraid of our...

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1

ok i wss the appoinment today June 29/20 with my dogs at 10:30a.m .i arrive couple minutes early about 10:20 a.m when...

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No votes

I'm going out of town and need my dog midnight to be safe and care for. Therefore,I need proof of shots. I bought all...

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Banfield Pet Hospital and Vetco Clinics Products and Services

Most reviewed product and services
  • Banfield Pet Hospital Pet Medical Service (505 reviews)
  • Banfield Pet Hospital Wellness Plan (400 reviews)
  • Banfield Pet Hospital Pet Vaccination (136 reviews)
  • Vetco Clinics Pet Vaccination (51 reviews)
  • Vetco Clinics Rabies Pet Vaccination (29 reviews)
  • Vetco Clinics Customer Care (28 reviews)